Spoke to Customer Service as advised by SP over £30 good-will credit. I'm sure the advisor was doing their best BUT the process they had to go through was onerous and long winded. Over 1 hour on chat... See more
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Review summary
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The advisors I talked to were helpful and knowledgeable. The second one offered to raise my concerns to the status of a complaint. As a result I received credit against my next bill. However, not 5-st... See more
Company replied
The lead person's tenacity and professionalism is to be commended and thanked. The issue from our side was complicated as it involved other UK agencies PLUS Scottish Power. We now have a conclusion th... See more
Company replied
Everything happened automatically without any involvement from myself other than the first sign up call. I was happy with the honesty of the agent on the phone and the prices were less than I am payin... See more
Company replied
Company details
Written by the company
ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. The ScottishPower Group only produces 100% green electricity - our focus is on wind energy, smart grids and driving the change to a cleaner, electric future and we’re investing millions of pounds every working day to make this happen. We’re committed to speeding up the transition to cleaner electric transport, improving air quality and over time, driving down bills. To deliver a better future, quicker for everyone
ScottishPower
Written by the company
Contact info
320 St Vincent St, G2 5AD, Glasgow, United Kingdom
- www.scottishpower.co.uk
4.4
Excellent
196K reviews
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Meter
Had to phone up as i have already got a smart meter but bombarded with emails and had mail telling me to book an appointment,someone later phoned me about an appointment so I had to re say all again and finally was taken off the list
Thank you
19 July 2026
efficient and promnt
11 June 2026
The App is very useful and I use it all…
The App is very useful and I use it all the time to check my account is running efficiently, especially my direct debit. I particularly like the saver schemes, especially the 50% reduced charges that I can select the times myself when I use these. If I need to speak to someone from SP, I use the online Chat and have never had any problem with getting my issues resolved. Overall, I am very happy to be a SP customer.
17 July 2026
Quick and easy to change tariff.
16 July 2026
I've been a customer for longer now…
I've been a customer for longer now than I can remember... and I was in a low tariff which is coming to an end my monthly payment will now rise by £40 ! Scottish Power in effect are making it impossible for me to remain a customer
19 July 2026
The agent l spoke to was very helpful…
The agent l spoke to was very helpful about our problem which was quite small just a monitor that had stopped working. I think we might be having an upgrade on our smart meter,l am waiting for an appointment .
19 July 2026
The change over experience
Very helpful in trying to get me become a customer of my choice. And customer service the staff are all very helpful.
19 July 2026
When ever I call Scottish Power the…
When ever I call Scottish Power the people I speak with are always helpful and polite. I know I could probably get a better deal for a short period of time but would I get the same service!!
19 July 2026
Smart meter advice.
I telephoned the Customer Service to check if both my Gas and Electric meters were smart. The advisor confirmed it was smart and I don't need to anything else.
19 July 2026
It's so nice to speak to a human not…
It's so nice to speak to a human not this AI RUBBISH you are always helpful and easy to talk to many thanks
19 July 2026
Switched companies in May
Switched companies in May, so its early days, but so far all is good
19 July 2026
Helpful advisors
19 July 2026
New customer …
Just moved to you with my gas and electricity. Customer service was kind and friendly. Cant really give to much detail as only been with Scottish power sp I hope tje great service I've received continues.
19 July 2026
The lovely gentleman gave me the…
The lovely gentleman gave me the answers I needed he was very polite customer service if I need any help in the future I will not hesitate to contact them again
19 July 2026
Customer service is excellent everytime…
Customer service is excellent everytime i rang they was very patient and helped in anyway they could,from toping up my meter to explaining my account they couldn't have done it any better,thank you for all the support you have given me as a team,I can't remember the names so WellDone to you all....
19 July 2026
Great online site keeping customers up…
Great online site keeping customers up to date with tariff information and new ideas
17 July 2026
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