schuh Reviews 

Absolutely horrendous.
Placed an order which they couldn’t fulfill so they cancelled. Payment from gift cards not refunded and reward points deducted and not replaced. Had to message back and forth for days to get sorted. Still no reward points refunded. Notified item back in stock so re ordered - cancelled AGAIN. Took gift cards and did not refund AGAIN. Had to message and battle to get sorted for nearly 2 weeks.
Stupidly after 2 months ordered in Black Friday - used gift cards and AGAIN they have cancelled the order and not refunded my 2 gift cards -
**just managed to get through to customer service who said they had the item in stock and she was recreating the order - no email confirmation but we shall see if anything arrives. I’m not hopeful at all after past experience

AND IT GETS WORSE. They’ve cancelled it AGAIN and took my gift cards AGAIN

I purchased a pair of £62.00 kickers school shoes for my son assuming they would be good quality. After less than 2 months they have completely fallen apart. I took them to Colchester sore expecting an exchange in line for my rights as they are not fit for purpose. I was accused of lying by shop assistant who said they suspected “foul play” My son is autistic and found the experience really upsetting. He is 13 and I have never had this experience with any shoes we have purchased prior to this. So if you don’t want poorly manufactured shoes that fall apart and then to have your child accused of lying I don’t recommend shopping at schuh. Worst customer experience I have ever had.

Absolutely awful customer service, shop assistant spoke to me like I was dimwitted...

Absolutely disgusting, I placed order on Thursday for a birthday present with delivery on Saturday 5 hours after I received email that my delivery will be delayed till Monday !!!! Contacted customer service to get some help but how in wrong was I doing so , no mention behaviour of that person no solution was offered like checking stock in another shop in Edinburgh or offering instant refund so I could go elsewhere, I’m absolutely appalled by this behaviour and I truly do not recommend buying anything from this company ! They really don’t care also after contacting again customer service I was told I can return item on Monday and wait 7 days for my money !!!!! And make another purchase elsewhere!!!! I don’t have infinite £50 on my bank account juts waiting to be spent!!! I will never ever again buy from this shop and I recommend to anyone who is sane and sorted to go elsewhere, lack of empathy and no mention keeping to date promised when placing order is absolutely shocking !!!! They ruined my present plans and part of birthday surprise!!! Shocking !!!! I can understand one day delay with delivery but 3 days is unacceptable!!! Do not buy from them as you will be very disappointed!!!!!

Shoes' soles broke after a handful of wears. Both soles on both shoes. Emailed for a refund and was told I need to post shoes, at my own expense and effort, to head office for an investigation in order to get my money back.

I recently purchased a pair of boots in Schuh Ireland - Dublin. One of the boots has a rough, misaligned seam. This stitching is so coarse that injured my skin when I wore the boot. In store the manager refuse to exchange the boot. This is not correct attitude because the shoe has an issue and it’s causing me problems. Nobody wants to loose money while buying a shoe. I just want a solution for this problem. I sent emails but no solution for this situation until the moment.

I bought Steve Madden trainers and after a year, the top start separating from the sole. (This is not my only shoe I was wearing others as well). I reached out to schuh on Instagram explained the situation and they said I should send the shoes to be checked just for them to send them back because they have been worn. Those shoes are not cheap its just disappointing that mine are not of good quality and could only be worn for a short time.

Reply: They send the shoes back without even checking if its a Manufacturing fault. Shoes are not just supposed to wear like that especially when the cost £85

I'm not usually one to write reviews unprompted however, i have had the best experience ordering via Schuh!

I ordered a pair of boots, a pair of trainers and a suede protector spray.

I ordered on 4th November, standard delivery and i split the cost in 3 on Klarna which works best for me - the only slight criticism is that, Schuh clearly see the 3 x items as separate orders and indeed they all came separately so, when Klarna processed the payments i had 3 x amounts leave my account without much/any communication, i figured it out quite quickly but this *could* be confusing for some customers.

Anyway, that was fine, the boots arrived the next day!!!!! Unbelievable when it said i think 4-5 working days, the trainers arrived a day later and then, the spray the following day. I'm sure some people would be miffed that the orders came separately but, i am delighted, the shoes are all great quality, well packaged, speedy delivery - I'm really impressed and will definitely look to use Schuh again in the future :)

Can’t speak to anyone in customer services paid for next day delivery as i needed my item as a birthday gift and didn’t even turn up they use the worst delivery company wouldn’t recommend buying anything from them.

I will never purchase from this store again! Schuh has closed my local store so I had to order online and then as the item was to big I had to return it online, this proved a very expensive experience.
I am now £10.00 poorer, thanks but no thanks Schuh!

Just seen their Christmas advert. Yuck 🤢

Although there were technical issues getting a connection (Broadband) once I spoke to Jodie my issues were resolved quickly and efficiently.

The problem was identified my notes from a previous interaction were used and it all took no time at all. 10+

Firstly they use Evri as a delivery service!!! Red flags should have been spotted! After the boots had been lost/stolen during delivery Schuh customer service seem to just want to monitor the situation with the promise” we’ll get back to you” at the end of each conversation. They never do.
The reluctance to provide a service to the customer they prefer to look after themselves and profit first.

Returned a pair of Tevas to Brighton; a strap had failed after 3 days. Schuh could not have been more helpful during our communications while away, and today returning and exchanging the shoes could not have been easier. And we received a partial refund!

Would give zero stars if I could. Schuh uses Evri, whose drivers take no accountability — mine left £85 trainers in a shared entrance with 20 residents. Schuh’s response? ‘Have you checked with your neighbours? Isnt that obvious I? Now I’m out £85 with no trainers or refund. Avoid them — just read the other reviews.

I've had a much better experience with Schuh. Ordered a coat, and received it with no issues. Unfortunately it didn't have a tag, but they sorted it out for me in store with a speedy replacement and exchange. Thank you! 👍

It's true getting hold of customer service can be tricky (long wait) but once they're on the phone, they're very helpful.

The Kingston store are great too. Staff very helpful and friendly.

Staff in the shop on fose park leicester pushy ans desperate doe sale. Make me feel awful and push me away depm this shop.

Yikes! Ordered online. What arrived were used shoes (in the wrong size!) with the shop display price sticker on. Quality control seems non existent. Update: I was in touch with the customer experience team and they were very helpful so I now rate the whole experience 4/5 instead of 1/5. Well done to the customer experience team.

Ordered a pair of shoes whilst away with work- for 7 days which has been proved- driver decided to leave the shoes in an authorised spot, I’ve returned and the shoes are no longer there after being left there for 7+ days. Contacted schuh and they accepted that the item was not delivered to myself but won’t refund or replace the shoes? Quite clearly going against the consumer rights act and trading standards which is surprising. Having looked at reviews it’s a common theme.

I totally agree with all the reviews. It took 2 weeks to get order delivered and after 2 weeks they have returned the money and a few days after that I actually got the shoes delivered and now a few days after that they want me to return the shoes on my own cost or they debt collect agency can chase me up for £20. I don’t think I ever going to buy anything again