schuh Reviews 

Firstly they use Evri as a delivery service!!! Red flags should have been spotted! After the boots had been lost/stolen during delivery Schuh customer service seem to just want to monitor the situation with the promise” we’ll get back to you” at the end of each conversation. They never do.
The reluctance to provide a service to the customer they prefer to look after themselves and profit first.

Returned a pair of Tevas to Brighton; a strap had failed after 3 days. Schuh could not have been more helpful during our communications while away, and today returning and exchanging the shoes could not have been easier. And we received a partial refund!

Would give zero stars if I could. Schuh uses Evri, whose drivers take no accountability — mine left £85 trainers in a shared entrance with 20 residents. Schuh’s response? ‘Have you checked with your neighbours? Isnt that obvious I? Now I’m out £85 with no trainers or refund. Avoid them — just read the other reviews.

I've had a much better experience with Schuh. Ordered a coat, and received it with no issues. Unfortunately it didn't have a tag, but they sorted it out for me in store with a speedy replacement and exchange. Thank you! 👍

It's true getting hold of customer service can be tricky (long wait) but once they're on the phone, they're very helpful.

The Kingston store are great too. Staff very helpful and friendly.

Staff in the shop on fose park leicester pushy ans desperate doe sale. Make me feel awful and push me away depm this shop.

Yikes! Ordered online. What arrived were used shoes (in the wrong size!) with the shop display price sticker on. Quality control seems non existent. Update: I was in touch with the customer experience team and they were very helpful so I now rate the whole experience 4/5 instead of 1/5. Well done to the customer experience team.

Ordered a pair of shoes whilst away with work- for 7 days which has been proved- driver decided to leave the shoes in an authorised spot, I’ve returned and the shoes are no longer there after being left there for 7+ days. Contacted schuh and they accepted that the item was not delivered to myself but won’t refund or replace the shoes? Quite clearly going against the consumer rights act and trading standards which is surprising. Having looked at reviews it’s a common theme.

I totally agree with all the reviews. It took 2 weeks to get order delivered and after 2 weeks they have returned the money and a few days after that I actually got the shoes delivered and now a few days after that they want me to return the shoes on my own cost or they debt collect agency can chase me up for £20. I don’t think I ever going to buy anything again

Bought a pair of trainers in store for full price. Got the pair home and they had a label to say they had been discounted by £15. Took them back to branch immediately to ask the staff if they could honor the discount and they refused. Though they were perfectly happy to sell previous year stock for full price. Was told "That's an old label". Got a full refund, but was disappointed with the service and the attitude of the staff.

No communication, could not get hold of anyone until it was too late.
Trainers were marked and box ripped.
I then got a.link to send info but 1 photo was too big to send.
Joke of a company

AVOID THIS RETAILER!!!!!
Under UK distance selling law, ALL online purchases are entitled to FREE return for FULL refund within 14 days of receipt.
Schuh CHARGE FOR ALL RETURNS

No email verification no order number no estimated delivery time I paid for next day this is bull shit shittest company don’t bother

SHOCKING! RUDE! LIARS! Unbelievable never ever again will I order or shop with them!!!

I bought a pair of trainers for £35.97 but didn’t like them, so I returned them. They gave me a refund of £28!!….they charged me £3.99 twice to return them?! They’re daylight robbers ! I wouldn’t touch them again with a barge pole!

Ordered 1 pair of doc martens and 1 pair of adidas trainers for Christmas gifts. Both arrived with different couriers, both arrived battered. The boxes are in a mess to give as gifts to anyone.
I wish now I’d purchased direct from the shop, or gone elsewhere. At least try to protect the boxes you are sending, instead of just throwing them in a bag to be kicked around a warehouse.

Extremely disappointed and avoid purchasing from this store. I had 2 pairs ordered ready to be gifted to my lovely girls however I was left without any packages as the package never arrived to me. I contacted Schuh who promised me compensation if Evri confirmed the package was lost. Then they came out to say Evri said they delivered it and I can’t get compensation to which funnily enough Evri emailed me the next day confirming my package was lost. Even after this evidence Schuh was extremely incompetent and unprofessional denying they said that when I shown them proof. I practically been scammed by this high street store and looking at the reviews it seems like they do it often.

From being told to take a 6 hour trip to pick up shoes delivered to wrong address to my phone number being given to a stranger.
Only offered 20%off for what was on the whole amount awful experience. Shame on you!

Hands down the worst online experience I have ever, ever had - and I online shop a lot. I don’t have the words to explain how utterly diabolical their customer service is. They said my order was delivered. I returned home after being out all day at work and couldn’t see it left outside anywhere. I contacted them to explain and they said not only had it been delivered…but that I’d apparently signed for it as well!!! I have now been battling every day for over 3 weeks so far. Schuh have been APPALLING. I kept asking every day to be sent my apparent signature, it took 3 weeks until they bothered to. Obviously it was a random squiggle and not my signature. Over this 3 weeks they were adamant that FedEx would have to visit my address to “see if they could locate it outside” ….why would they need to look outside for it if they apparently say I signed for it and took it into my house?! And if it was left outside (which it must have been) HOW are they going to miraculously find it now in my small front garden after over 3 weeks?! It’s a complete waste of time. Anyway, I tried to cooperate and agreed three separate dates I would be at home for the FedEx courier to attend. Each time they never showed up. On the last occasion (today) Schuh said FedEx would come between 10 and 2pm. I waited at home for 4 hours, 2pm came and there was no show. I messaged Schuh and they said that actually they couldn’t guarantee they’d come between 10-2, even though this was the time they specified to me, and they could in fact come any time until 6pm….how is this fair?! Don’t bother specifying a 4 hour slot if it means nothing! Needless to say, 6pm came and still no show. Yet, they claim to have randomly attended my address on three other occasions without any agreement with me, and then complained that I wasn’t at home and then threatened they would only attend ONE more time before the case would close!
So FedEx forged my signature and lied about delivering to me. Three separate dates were arranged for them to attend my address, yet they didn’t bother to attend. They only attended on random dates, un-arranged, and then complained when I wasn’t in. Yet Schuh themselves are far worse than FedEx, as they are allowing this, and allowing my refund of over £200 to hinge solely on FedEx attending me address….which will achieve absolutely nothing!!! They are forcing me to have a stranger who has lied and forged my signature, and messed me around on 3 separate dates, to come to my house and confront me over this, before they will refund me. I’m really uncomfortable with having to face this person now. Yet they are forcing it on me. Absolutely despicable, disgusting, deplorable company.

Shoe falling apart after a few days - could be a rare fault? - but there is no way I should be expected to find a store so you can inspect them. Any decent retailer has a system for this. Won’t bother with Schu again.

Been a customer for a good few years now.
Went in store to purchase Converse Chuck Taylor All Star Maddens. Staff brought out a pair with damaged toe boxes and had to explain to them no one would purchase a £60 shoe in that condition. A pair were ordered in for me, collected in store, to be delivered a damaged box, Scuffed logo on one shoe and brown staining to the other shoes cuff.
Contacted customer service to express how poor the experience was with Schuh.

"We can give you 10% back, or you can return for a full refund".

It's not about that, it's 2 occasions of very poor attention to detail and customer service and just a generic response received from the company.

Will not purchase from them anymore.