SC Furniture Ltd Reviews 

288
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company, praising the smooth and reliable purchasing process. Customers frequently point out that the staff members are exceptionally helpful, friendly, and professional when answering questions over the phone. Consumers are also extremely pleased with the exceptionally fast delivery times and the wonderful quality of the furniture pieces received. Buyers regularly express their satisfaction with how well the items match their online descriptions and photographs. Some people were dissatisfied with minor product flaws, mentioning occasional problems with sofa legs, sagging seats, or broken reclining buttons. Some people also felt nervous about purchasing online without being able to test the comfort in person first.

What people talk about most

Delivery service

Clients share satisfaction on delivery service, frequently highlighting quick delivery times and helpful,... See more

Product

Reviewers mention positive feedback about product quality, describing the furniture as well-built,... See more

Service

People report positive experiences with service, frequently praising the outstanding support and clear... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their polite, helpful, and professional... See more

Quality

Consumers find quality to be positive, highlighting that the furniture is well made, comfortable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SC Furniture offered first class service. We purchased a grey leather sofa and chair through Amazon, which normally I would not purchase without seeing/checking in the flesh. SC Furniture informed us... See more

Company replied

Rated 5 out of 5 stars

Great communication by the salesman. Took my call, reassured me by taking measurements of the new corner sofa to ensure it would fit in my narrow door opening. Pleasant small company to work with an... See more

Company replied

Rated 5 out of 5 stars

I buy most items on line but never on an item such as a leather suite and chairs without checking comfort etc. I must admit i did check the online reviews from other customers which gave me the... See more

Company replied

Rated 5 out of 5 stars

Brilliant from ordering to delivery. Amazing quality and fabulous price! Can't rate this company enough. Had a leather sample first as was expecting thin leather..not at all, really great experience.... See more

Company replied


Company details

  1. Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Bedroom Furniture Store
  5. Carpet Store
  6. Living Room Furniture Store

Written by the company

Welcome to the online shop for SC Furniture, offering quality home furniture online or at our store in Kidderminster, near Worcester. You are sure to buy with confidence, we pride ourselves on price and more importantly quality. Our policy of offering and excellent choice of home furniture, value for money and customer service has given us a great reputation for sales and efficiency. We are also retailers of all household bedding that have been retailing bed linen across the country for nearly 20 years, we have our own family run business in Kidderminster where all our bed linen is hand made to order. We specialise in made to measure orders for Caravans, Motor Homes, Boats, Camper Vans, Trucks and all home bedding. Over the years we have been trading, we have built up a fantastic reputation for very competitive prices, service and more importantly quality! Feedback from our online buyers as well as our local customers in Kidderminster show us we are a company to trust.


Contact info

4.8

Excellent

TrustScore 5 out of 5

288 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(288)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had my order delivered today and could…

Had my order delivered today and could not be happier. The product without seeing it beforehand is first class and the customer service and delivery has been handled very professionally.
I would highly recommend the company to anyone thinking of making a purchase.

29 June 2023
Unprompted review
Rated 5 out of 5 stars

i cant thank you enough my new sofa and…

i cant thank you enough my new sofa and chairs are wonderful,and the delivery boys were just great,from the time i put in my order every one i have spoken to was really helpful and super friendly ,i can highly recomend sc furniture ,i wish you and all your staff good luck ,and many thanks ,maureen

21 June 2023
Unprompted review
SC Furniture Ltd logo

Reply from SC Furniture Ltd

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us.
All the team at SC Furniture.

Rated 5 out of 5 stars

SC furniture's gas quick turn around…

SC furniture's gas quick turn around times and the sofa was delivered 1 hr earlier than the scheduled time which I really appreciated. The personnel are professional as they brought the sofas and assembled them. Thank you again SC furnitures!

20 June 2023
Unprompted review
SC Furniture Ltd logo

Reply from SC Furniture Ltd

Thank you so much for taking the time to leave us feedback on your order, we hope to deal with you again,.
Thank you so much.
All the team at SC Furniture.

Rated 5 out of 5 stars

I would just like to say that I…

I would just like to say that I purchased the Barcelona suite , it's extremely well made . visitors have complimented me on it, it looks great ,feels great. The company staff are brilliant ,professional and courteous nothing is too much trouble, the delivery people are just the same, polite and friendly. Would buy again and would recommend them to everybody who are looking for new furniture.

16 June 2023
Unprompted review
SC Furniture Ltd logo

Reply from SC Furniture Ltd

Thank you so much for taking the time to leave us a lovely review.
Its customer like you that keep us going, thank you so much.
All the team at SC Furniture.

Rated 5 out of 5 stars

From the moment we telephoned to ask…

From the moment we telephoned to ask for fabric samples to the day we took delivery we had the best service ever, patient, helpful, courteous and nothing was too much trouble.

The suite was bought on line, we did not see it until the arrival date 10th May, we had the wow factor and we are so delighted we can’t recommend SC Furniture Ltd highly enough. All members of their team were exemplary.
David & Betty Baker

10 May 2023
Unprompted review
SC Furniture Ltd logo

Reply from SC Furniture Ltd

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us.
All the team at SC Furniture.

Rated 5 out of 5 stars

Excellent company

Have just had a 2 and 3 seater settee delivered and we are absolutely delighted with them, they look lovely and are so very comfortable and the quality is fantastic, the service from SC Furniture from start to finish has been excellent, from the friendly customer service on the telephone to the actual delivery, real friendly lads who put the settees together so efficiently, a big thank you to every one Julie and Tom

9 May 2023
Unprompted review
SC Furniture Ltd logo

Reply from SC Furniture Ltd

Thank you so much for taking the time to leave us feedback on your order, we hope to deal with you again,.
Thank you so much.
All the team at SC Furniture.

Rated 5 out of 5 stars

Excellent service

Excellent service I was given delivery date at time of ordering and was called day before delivery to confirm time. Sofas delivered and unpacked in place of choice and assembled as they were recliners and tested. Delivered by two men who were very respectful of property and folded all packaging into a neat pile outside. Sofas as pictured and very comfortable over the moon and would highly recommend 5 star from start to finish ⭐️⭐️⭐️⭐️⭐️

25 April 2023
Unprompted review
Rated 5 out of 5 stars

SUPERB CUSTOMER SERVICE

We travelled from Dorset to Kidderminster to view suites in the showroom on Monday 27th March. The showroom staff are polite, delightful, knowledgeable and not the least pushy. We took about an hour to choose and do the deal. Arrangements made for delivery today 19th April 2023. The delivery team delivered first thing this morning. Both gentlemen were extremely clean, caring, polite and cheerful notwithstanding a 4.45am start. We highly commend this company for its customer service. We are delighted with the suite which looks magnificent in our lounge. Thank you SC Furniture Ltd.

19 April 2023
Unprompted review
SC Furniture Ltd logo

Reply from SC Furniture Ltd

Thank you so much for taking the time to leave us a lovely review.
Its customer like you that keep us going, thank you so much.
All the team at SC Furniture.

Rated 5 out of 5 stars

excellent service

Absolutely brilliant service from choosing colour of sofas to delivery big thank you to John who was very helpful a lovely company to deal with all advisors friendly
delivery drivers were great and very helpful felt very comfortable with them customer service was very good kept you update with everything a hassle free experience all round will not hesitate to buy from them again highly recommend

28 February 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic experience from start to finish

I’ve read most of the reviews but that wasn’t the reason we decided to go with SC furniture. It was my first point of contact with Kitty that secured the deal. Her patience and time given that convinced us. After placing the order we had subsequent phone calls from Scott whom I believe is the captain of this fantastic ship and his colleague John both equally informative with confirmation of delivery dates which was pretty darn quick. This morning two gentleman turned with the time scale provided introducing themselves as Alan and Jamie and to say the service was exceptional would be an understatement! Nothing was too much trouble. All in all a fantastic experience from start to finish……..Well not quite finish because in due course, we’ll be looking to ordering some more furniture for our formal living room. Thanks SC furniture for an unforgettable experience. ***** Carol & Ellis Elias

27 February 2023
Unprompted review
SC Furniture Ltd logo

Reply from SC Furniture Ltd

Thank you so much for taking the time to leave us a lovely review.
Its customer like you that keep us going, thank you so much.
All the team at SC Furniture.

Rated 5 out of 5 stars

Absolutely faultless top quality.

Absolutely faultless top quality, service has been amazing stress free from ordering to receiving our suite.
Definitely a company i recommend and will use again.

21 February 2023
Unprompted review
SC Furniture Ltd logo

Reply from SC Furniture Ltd

Thank you so much for taking the time to leave us feedback on your order, we hope to deal with you again,.
Thank you so much.
All the team at SC Furniture.

Rated 5 out of 5 stars

Excellent Experience From Order To Delivery.....

Buying online sometimes can be a bit daunting when you are spending a fair amount on furniture for your home. I can honestly say the quality of the four dining chairs we ordered were far above our expectations, really happy. Couple this with excellent customer recieved from all at SC Furniture from order placement through to delivery was so much better than other companies I have dealt with in the past. 5 Stars....

26 January 2023
Unprompted review
Rated 5 out of 5 stars

We bought the Chicago 3 + 2 seater…

We bought the Chicago 3 + 2 seater settees from their website without actually seeing them. We were amazed by the quality and price. They are absolutely stunning and we love them. We can highly recommend this company and the 2 gentlemen who delivered and assembled them were extremely helpful.

9 January 2023
Unprompted review
Rated 5 out of 5 stars

Lovely relaxing experience

From the minute we walked through the door it was a very good experience and the young lady Aaliyah did everything to make our purchase easy ,she explained what the purchase includes and put no pressure on us to buy she deserves 5 stars

28 December 2022
Unprompted review
Rated 5 out of 5 stars

Great company SC FURNITURE

Wow I'm so pleased with my Chicago 3 piece suite, the colour the style the leather it's so well made the service this company gives is above and beyond , the communication was amazing best customer service definitely 5 stars will definitely tell others about SC FURNITURE 😀 😊

8 December 2022
Unprompted review
SC Furniture Ltd logo

Reply from SC Furniture Ltd

Thank you so much for taking the time to leave us a lovely review.
Its customer like you that keep us going, thank you so much.
All the team at SC Furniture.

Rated 5 out of 5 stars

What a great Company to deal with

What a great Company to deal with. We are over the moon with our new 3 piece suite We were informed every step of the way from placing our original order with John, who we found very helpful, to the delivery 10 days later by 2 very polite and considerate gentlemen.
We would have no hesitation in recommending this company

19 October 2022
Unprompted review

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