SC Furniture Ltd Reviews 

288
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. People frequently highlight the fast delivery service, noting that items arrive promptly and the delivery teams are exceptionally helpful, polite, and communicative. Consumers are also extremely pleased with the high quality and comfort of the furniture, praising the knowledgeable staff for guiding them smoothly from start to finish. Reviewers often mention that buying online without seeing the items first felt risky, yet they were ultimately delighted by the final results. However, some customers also noted minor product issues, such as needing repairs or experiencing small component failures shortly after receiving their new items.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, noting that orders consistently arrive quickly and often... See more

Product

Reviewers highlight positive aspects of product quality, describing items as comfortable, well made, and... See more

Service

Customers had positive experiences with service, describing it as outstanding and first-class from start to... See more

Staff

Consumers find staff to be positive, professional, and consistently helpful throughout the purchasing... See more

Quality

Customers consistently note positive experiences with quality, praising the well-made and comfortable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SC Furniture offered first class service. We purchased a grey leather sofa and chair through Amazon, which normally I would not purchase without seeing/checking in the flesh. SC Furniture informed us... See more

Company replied

Rated 5 out of 5 stars

Great communication by the salesman. Took my call, reassured me by taking measurements of the new corner sofa to ensure it would fit in my narrow door opening. Pleasant small company to work with an... See more

Company replied

Rated 5 out of 5 stars

I buy most items on line but never on an item such as a leather suite and chairs without checking comfort etc. I must admit i did check the online reviews from other customers which gave me the... See more

Company replied

Rated 5 out of 5 stars

Brilliant from ordering to delivery. Amazing quality and fabulous price! Can't rate this company enough. Had a leather sample first as was expecting thin leather..not at all, really great experience.... See more

Company replied


Company details

  1. Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Bedroom Furniture Store
  5. Carpet Store
  6. Living Room Furniture Store

Written by the company

Welcome to the online shop for SC Furniture, offering quality home furniture online or at our store in Kidderminster, near Worcester. You are sure to buy with confidence, we pride ourselves on price and more importantly quality. Our policy of offering and excellent choice of home furniture, value for money and customer service has given us a great reputation for sales and efficiency. We are also retailers of all household bedding that have been retailing bed linen across the country for nearly 20 years, we have our own family run business in Kidderminster where all our bed linen is hand made to order. We specialise in made to measure orders for Caravans, Motor Homes, Boats, Camper Vans, Trucks and all home bedding. Over the years we have been trading, we have built up a fantastic reputation for very competitive prices, service and more importantly quality! Feedback from our online buyers as well as our local customers in Kidderminster show us we are a company to trust.


Contact info

4.8

Excellent

TrustScore 5 out of 5

288 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(288)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service kept informed all rhe…

Excellent service kept informed all rhe way. Item as ordered and delivered 3 days earlier than estimated.

9 September 2026
Unprompted review
SC Furniture Ltd logo

Reply from SC Furniture Ltd

Thank you so much for your lovely review!
We’re delighted to hear you received excellent service, were kept informed throughout, and that your order arrived exactly as expected – even three days early!

Rated 5 out of 5 stars

First class

SC Furniture offered first class service. We purchased a grey leather sofa and chair through Amazon, which normally I would not purchase without seeing/checking in the flesh. SC Furniture informed us of every step of the order and delivery was sooner than expected. The delivery company contacted us with a date and approximate time and phoned when half hour away (very useful). I can say that we are very pleased with the service and also happy with the sofa and chair.

1 September 2026
Unprompted review
SC Furniture Ltd logo

Reply from SC Furniture Ltd

Thank you so much for your fantastic review!
We understand that buying a sofa and chair online without seeing them in person can feel like a big decision, so we’re delighted to hear that you’re so pleased with both your furniture and the service you received.
It’s also great to hear that the delivery went smoothly, arrived sooner than expected and that you were kept well informed throughout.
Thank you for putting your trust in SC Furniture – we really appreciate your support!

Rated 5 out of 5 stars

Excellent service

Excellent service, communication was spot on and fast delivery too

23 August 2026
SC Furniture Ltd logo

Reply from SC Furniture Ltd

Thank you so much for your lovely review!
We’re delighted to hear you received excellent service, great communication and fast delivery. We really appreciate your feedback and support

Rated 5 out of 5 stars

Amazing company and customer service

I had never ordered a suite online before and was quite apprehensive, but my experience with SC Furniture has been excellent from start to finish. I called the company with a few questions, and my call was answered promptly by a very helpful and professional female member of staff who took the time to address all my questions.

I placed my order over the phone without any issues, and the following day I received a text from the delivery company confirming that my suite would be delivered within four days.

Furdeco’s delivery team were equally impressive—professional, helpful, and communicative throughout the process.

Overall, the service I received was outstanding and truly reflects what good customer service should be. The suite itself is lovely, and I have had no issues at all. I would highly recommend SC Furniture and Furdeco, and I would not hesitate to use them again.

6 September 2026
Unprompted review
SC Furniture Ltd logo

Reply from SC Furniture Ltd

Thank you so much for such a wonderful review!
We completely understand that ordering a suite online for the first time can feel a little daunting, so we’re delighted to hear that everything went smoothly from your initial phone call right through to delivery.
It’s lovely to hear you were happy with the help you received from our team, the service from Furdeco, and most importantly, your new suite.
Thank you for your recommendation and for putting your trust in SC Furniture. We really appreciate your support and would be delighted to help you again in the future!

Rated 5 out of 5 stars

Great service

Great service. Friendly, efficient and accommodating

17 August 2026
SC Furniture Ltd logo

Reply from SC Furniture Ltd

Thank you for your lovely review!
We’re so pleased to hear you found our service friendly, efficient and accommodating. We really appreciate your kind words and your support!

Rated 5 out of 5 stars

Helpful staff choices limited because…

Helpful staff choices limited because website not updated had to order different one but was all sorted

7 August 2026
SC Furniture Ltd logo

Reply from SC Furniture Ltd

We’re pleased to hear you found our team helpful, although we do apologise that your original choice was unavailable and the website had not been updated quickly enough.
We’re glad we were able to offer an alternative and get everything sorted for you. Thank you for your understanding

Rated 5 out of 5 stars

Brooklyn Sofa

Great communication by the salesman. Took my call, reassured me by taking measurements of the new corner sofa to ensure it would fit in my narrow door opening. Pleasant small company to work with and very reasonably priced apart from the delivery charge but then again it was a fair distance.
5 stars from me and I think the chap I dealt with was called John!

3 August 2026
SC Furniture Ltd logo

Reply from SC Furniture Ltd

Thank you so much for your fantastic 5-star review!
We’re delighted to hear you had such a positive experience with us and that John was able to take the additional measurements and give you peace of mind that your new corner sofa would fit through your doorway.
We really appreciate your kind comments about our service and prices. We also appreciate your understanding regarding the delivery charge, particularly given the distance involved.
We hope you enjoy your new corner sofa for many years to come!

Rated 5 out of 5 stars

They was very nice an helpful would recommend them again

Thay was so helpful and brought the sofa up and fixed the legs so happy

3 August 2026
SC Furniture Ltd logo

Reply from SC Furniture Ltd

Thank you so much for your lovely review!
We’re delighted to hear you’re happy with your new sofa and that the delivery team were helpful, brought it into your home and fitted the legs for you.
We hope you enjoy your new sofa for many years to come!

Rated 5 out of 5 stars
SC Furniture Ltd logo

Reply from SC Furniture Ltd

Thank you so much for your lovely review!
It’s wonderful to hear you’ve ordered from us before and once again received excellent service. We really appreciate your continued support and custom.

Rated 5 out of 5 stars

Easy to order and delivery time was…

Easy to order and delivery time was very quick,furniture is good quality and seems well built.kept informed at every stage of the process,

23 July 2026
SC Furniture Ltd logo

Reply from SC Furniture Ltd

Thank you so much for your fantastic review!
We're delighted to hear you found the ordering process easy, delivery was quick, and you're pleased with the quality and build of your new furniture. It's also great to know you appreciated being kept updated throughout the process.
Thank you for choosing SC Furniture, and we hope you enjoy your new furniture for many years to come.

Rated 5 out of 5 stars

We bought 2 seater and 3 seater settees…

We bought 2 seater and 3 seater settees 6 years ago with reclining seats. Although they are still brilliant have managed to break a couple of the buttons for reclining. However have been into shop today and will have them fixed shortly. Great back up service. Wouldn't go anywhere else.

1 August 2026
Unprompted review
SC Furniture Ltd logo

Reply from SC Furniture Ltd

Thank you so much for your fantastic review!
It's wonderful to hear that your sofas are still going strong after 6 years. We're also delighted that we could help with the replacement recliner buttons and get everything sorted for you.
Your comment that you "wouldn't go anywhere else" really means a lot to the whole team. Thank you for your continued support and loyalty over the years!

Rated 5 out of 5 stars

Great prices


Great prices. Great website. Excellent and helpful staff. Highly recommended.

17 July 2026
SC Furniture Ltd logo

Reply from SC Furniture Ltd

Thank you so much for your fantastic review!
We're delighted to hear you were pleased with our prices, website and the service from our team. Your recommendation really means a lot to us.
Thank you for your support, and we look forward to helping you again in the future.

Rated 5 out of 5 stars

My sofa is super comfortable

My sofa is super comfortable. Service was excellent. I had a lot of questions regarding the product, all my doubts were answered. Delivery was smooth and quick. Very pleased

26 June 2026
SC Furniture Ltd logo

Reply from SC Furniture Ltd

Thank you so much for your wonderful review!
We're delighted to hear you're so pleased with your new sofa and that you found it super comfortable. It's also great to know our team was able to answer all of your questions and that your delivery went smoothly.
We really appreciate your support and hope to see you again in the future.

Rated 5 out of 5 stars

Lovely sofa delivered very quickly and…

Lovely sofa delivered very quickly and all assembled by delivery company. Looks a little lighter grey than on photos but nevertheless it’s lovely with a nice quality leather and very comfortable. I highly recommend and will be using this company again.

16 June 2026
SC Furniture Ltd logo

Reply from SC Furniture Ltd

Thank you so much for your wonderful review!
We're delighted to hear that you're pleased with your new sofa and that you found it comfortable, well made, and that the delivery and assembly went smoothly. We appreciate your comments regarding the colour and are so pleased that you're happy with it overall.
Thank you for your recommendation and we truly appreciate your support and look forward to serving you again in the future.

Rated 5 out of 5 stars

Delivered within the time given

Delivered within the time given

16 June 2026
SC Furniture Ltd logo

Reply from SC Furniture Ltd

Thank you for your review!
We're delighted to hear your order arrived within the expected delivery time. We appreciate your feedback and hope to be of service again soon.

Rated 5 out of 5 stars

Goo communication

Goo communication, quality product, fair prices, a small problem resolved quickly.

6 June 2026
SC Furniture Ltd logo

Reply from SC Furniture Ltd

Thank you for your wonderful review.
We're delighted to hear that you were pleased with our communication, the quality of the product, and the value for money we offer.
While we're sorry there was a small issue, we're pleased that it was resolved quickly and to your satisfaction. Providing excellent customer service and putting things right when needed is very important to us.
Thank you for choosing us and for taking the time to share your experience. We truly appreciate your support and look forward to serving you again in the future.

Rated 5 out of 5 stars

Awesome customer service,John was…

Awesome customer service,John was amazing he corrected my order when I ordered the wrong thing .Will definitely use again x

6 June 2026
SC Furniture Ltd logo

Reply from SC Furniture Ltd

Thank you so much for your lovely review.
We're delighted to hear that you received awesome customer service and that John was able to help correct your order quickly and efficiently. We understand that mistakes can happen, so we're always happy to help get things sorted. I’ll be sure to pass your kind comments on to John – he'll be thrilled to hear them. We truly appreciate your support and look forward to helping you again in the future.

Rated 5 out of 5 stars

Great Service from start to finish

Great Service from start to finish, Well pleased with item, And amazing polite staff, exceptional delivery experience with very helpful team thanks, I will recommend and use again in the near future

16 June 2026
Unprompted review
SC Furniture Ltd logo

Reply from SC Furniture Ltd

Thank you so much for your wonderful review.
We're delighted to hear that you were pleased with your experience from start to finish. It's fantastic to know that you're happy with your purchase and that our team provided the friendly and helpful service we always strive to deliver.
We're especially pleased that your delivery experience was a positive one and we'll be sure to pass your kind comments on to the delivery team.
Thank you for your recommendation and for choosing SC Furniture. Your support means a great deal to us, and we look forward to helping you again in the near future.

Rated 5 out of 5 stars

So easy to order John really helpful …

So easy to order John really helpful and lovely to chat with .Beautiful sofa the delivery lads were excellent and cleared all the packaging . Was a very easy smooth transaction .Would buy from here again

27 May 2026
SC Furniture Ltd logo

Reply from SC Furniture Ltd

Thank you for your wonderful review!
We're delighted to hear that you found the ordering process easy and that John was able to help make your experience enjoyable. It's fantastic to know that you're pleased with your new sofa and that our delivery team provided excellent service, including clearing away all the packaging.
We truly appreciate your kind words and are thrilled that everything went smoothly from start to finish. Thank you for choosing SC Furniture, and we look forward to helping you again in the future.

Rated 5 out of 5 stars

Ordering on line was straight forward

Ordering on line was straight forward, email recieved explaining the delivery company would contact me shortly, which they did, telephoned to confirm the delivery day, sofa arrived as planned, wrong colour was delivered, i rang and explained to a lovely lady on sunday she said she would ring the next day, she did ring on the monday the colour i ordered was out of stock, i said i am pleased with the one i had received and have now ordered another one.

25 May 2026
SC Furniture Ltd logo

Reply from SC Furniture Ltd

Thank you for taking the time to leave such a detailed review.
We're delighted to hear that the ordering process was straightforward and that our delivery partners kept you informed throughout. We do apologise for the mix-up with the sofa colour, but we're pleased that our team was able to contact you promptly and resolve the issue for you.
It's especially wonderful to hear that you were happy with the sofa you received and have since gone on to order another one. Your understanding and continued support mean a great deal to us.
Thank you again for your custom, and we look forward to delivering your next sofa soon.

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