LEWIS Access  Reviews 

3,277
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and robust construction of the products, noting their professional design and ease of assembly. The delivery service is frequently highlighted for its efficiency, with drivers often communicating arrival times and providing helpful assistance. Staff are also commended for their professionalism, helpfulness, and clear communication, contributing to excellent overall service and value. However, some people mentioned occasional delivery delays, with items arriving later than initially communicated or expected. While some customers received updates, others experienced unexpected date shifts.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Product

Users describe positive interactions with product, consistently praising its good quality, value, and robust... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness and professionalism.... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the quick, efficient, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very good experience all round … easy to use web site … good communications and updates (due to weather conditions). The mobile scaffold (LEWIS 250 Tower -1.8m x Single Width x 10.2m Platform... See more

Company replied

Rated 5 out of 5 stars

We are a Vintage Bus group who Paint buses as well as restoring the bodywork. We have bought two Scaffold Towers and two podium steps from Lewis Scaffold Towers, in recent years. The product i... See more

Company replied

Rated 5 out of 5 stars

The delivery was scheduled for a convenient time. All the tower bits as described. I haven't tried to erect it yet, however I see the tower is a professional one, as those I've been using at work for... See more

Company replied

Rated 5 out of 5 stars

Lewis Access are a great company to work with. I recently ordered a tower and realised I had selected the wrong size, which meant I needed to order additional parts. Their team was extremely help... See more

Company replied


Company details

  1. Scaffolding Rental Service
  2. Aluminum Supplier
  3. Construction Equipment Supplier
  4. Ladder Supplier

Written by the company

We are family-owned and operated business based in London, specialising in the manufacturing of high-quality access towers and ladders. Proudly made in the UK, our products are built with precision and durability in mind. We deliver across the country using our own fleet of lorries, ensuring your order arrives safely! With a commitment to exceptional customer service, we are dedicated to providing reliable, British-made solutions that you can trust.

The Best Quality

Written by the company

for the best prices!
we never let you down

Our shipping promise

We deliver all our equipment ourselves

Service 100% Guaranteed, we do not use couriers, we deliver ourselves on our own lorries with our own drivers!!

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(3,277)

144 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service f Demi

Excellent service f Demi
Ordered tower Friday was on site Monday am
Brilliant service

27 April 2026
Unprompted review
LEWIS Access  logo

Reply from LEWIS Access

We're happy to hear that you received excellent service and your tower arrived so quickly. Thank you for your brilliant feedback!

Rated 4 out of 5 stars

Great value scaffold tower

Great product at a reasonable price. Polite and helpful ordering by phone. Delivery could have been a bit quicker (3 weeks wait!). Delivery driver was efficient and did a great job keeping me informed of his delivery time.

31 March 2026
Unprompted review
LEWIS Access  logo

Reply from LEWIS Access

We're happy to hear that you find our product great and reasonably priced and that our phone ordering was helpful. We appreciate your feedback regarding the delivery timeframe, and we'll review our delivery process. We're glad the driver kept you informed.

Rated 5 out of 5 stars

Amazing customer experience

Demi Guirard has an amazing customer service. She advised and helped me choose the right tower and accessories with it. Hired tower was also delivered on time and picked up. Overall it was pleasure to do business with them and I will alway come back .

21 April 2026
Unprompted review
LEWIS Access  logo

Reply from LEWIS Access

We're happy to hear that you had such a positive experience. We appreciate your kind words regarding the customer service you received and the prompt delivery and pickup. Thank you for your business; we look forward to serving you again.

Rated 5 out of 5 stars

Good prices

Good prices, helpful driver, quick delivery :)

23 April 2026
Unprompted review
LEWIS Access  logo

Reply from LEWIS Access

We're happy to hear that you had a great experience with our prices, driver, and delivery service. Thank you for your positive feedback!

Rated 5 out of 5 stars

Quality products at good prices

Quality products at good prices. Delivered when stated. Delivery driver pleasant and helpful. Good comms from company.

22 April 2026
Unprompted review
LEWIS Access  logo

Reply from LEWIS Access

We're happy to hear you received quality products at good prices, delivered as promised. We appreciate your positive feedback about our helpful driver and comms.

Rated 5 out of 5 stars

Good quality product

Good quality product with a quick delivery.

21 April 2026
Unprompted review
LEWIS Access  logo

Reply from LEWIS Access

We're happy to hear that you received a good quality product with quick delivery. Thank you for your positive feedback!

Rated 5 out of 5 stars

Lovely product

Lovely product - light weight, easy to assemble and manoeuvre. Delivered by the Lewis Access themselves by a driver knowledgeable about the product. Have used it confidently (I'm 96 kgs) for over a week.

20 April 2026
Unprompted review
LEWIS Access  logo

Reply from LEWIS Access

We're happy to hear that you find the product lightweight, easy to assemble, and maneuverable. We're also glad the knowledgeable delivery was helpful and that you're using it confidently! Thanks for your positive feedback.

Rated 5 out of 5 stars

Lewis tower experience

The delivery was on time and went well. The tower I purchased was a 1.8m x double width, platform height 6.2m. I am very pleased with the quality of the components and assembled the tower is robust and feels secure. Assembly is easy and straightforward. I would definitely recommend this product

14 April 2026
Unprompted review
LEWIS Access  logo

Reply from LEWIS Access

We're happy to hear that the delivery was on time and that you are pleased with the tower's quality and ease of assembly. We appreciate you recommending our product and your positive feedback!

Rated 5 out of 5 stars

Great service throughout from the team…

Great service throughout from the team at Lewis Access. Friendlest delivery driver I can remember - great communication and nothing too much trouble.
Oh, and the product is spot-on.

15 April 2026
Unprompted review
LEWIS Access  logo

Reply from LEWIS Access

We're happy to hear that you had such a positive experience with our team! It's great to know our delivery service and product met your expectations. Thanks for your feedback.

Rated 5 out of 5 stars

Scaffold tower

From purchasing the tower to delivery seamless brilliant very nice equipment recommend this company highly

6 April 2026
Unprompted review
LEWIS Access  logo

Reply from LEWIS Access

We're happy to hear that your experience, from purchasing to delivery, was seamless. We appreciate your recommendation and positive feedback on our equipment.

Rated 4 out of 5 stars

Good service after initial order confirmation

I had to email to get an initial update on my order which should have been sent to me vs chasing, but after that service and delivery was good

27 March 2026
Unprompted review
LEWIS Access  logo

Reply from LEWIS Access

We appreciate your feedback and are sorry our initial communication fell short. We're happy the service and delivery met your expectations afterward.

Rated 5 out of 5 stars

Scaffold order

very easy from order to delivery service was first class

15 April 2026
Unprompted review
LEWIS Access  logo

Reply from LEWIS Access

We're glad you found ordering and delivery easy and first class. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

Great product, great service, can't ask for more!

Great product, great service, can't ask for more.

I ordered from Lewis because I prefer to order direct from the manufacturer and really appreciated the service and ability to buy spares.

Delivery was great, they communicated well when there was an issue and still delivered on time!

Highly recommended

8 April 2026
Unprompted review
LEWIS Access  logo

Reply from LEWIS Access

We're happy to hear that you had a great experience with our product and service! We appreciate you choosing to order directly from us and are glad our communication and delivery met your expectations. Thank you for the recommendation!

Rated 5 out of 5 stars

Awesome service

Awesome service, awesome product.
The staff were incredibly friendly and helpful.
Strongly recommended.

25 March 2026
Unprompted review
LEWIS Access  logo

Reply from LEWIS Access

We're happy to hear that you enjoyed our service and product! We appreciate your kind words about our team and your recommendation.

Rated 5 out of 5 stars

Responsive and quick delivery

Responsive and quick delivery

30 March 2026
Unprompted review
LEWIS Access  logo

Reply from LEWIS Access

We're happy to hear that you had a great experience with our quick delivery and responsiveness. Thank you for your positive feedback!

Rated 5 out of 5 stars

Great service

Dealt with Chloe, Quick and easy to order.
We will continue to use them.

18 March 2026
Unprompted review
LEWIS Access  logo

Reply from LEWIS Access

We're happy to hear that your order experience was quick and easy. Thank you for your continued business; we appreciate it very much!

Rated 5 out of 5 stars

Horizontal and vertical poles

Ordered at 1000hrs picked up at 1130 very impressed.

24 March 2026
Unprompted review
LEWIS Access  logo

Reply from LEWIS Access

We're happy to hear that you were impressed with our prompt service. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

Superb all round business

A fantastic company with customer service to match the quality of goods. Would 100% recommend and will be using more in the future.

20 March 2026
Unprompted review
LEWIS Access  logo

Reply from LEWIS Access

We're happy to hear that you had a fantastic experience with us! It's great to know our customer service met your expectations. We appreciate your recommendation!

Rated 5 out of 5 stars

Communication was excellent

Communication was excellent, delivery was as specified driver was professional and helpful in unloading and checking off items ensuring all parts required were in our possession

18 March 2026
Unprompted review
LEWIS Access  logo

Reply from LEWIS Access

We're happy to hear that our communication and delivery met your expectations. We appreciate your positive feedback regarding our driver's professionalism and helpfulness in ensuring you received all necessary parts.

Rated 5 out of 5 stars

Driver was very helpful

Driver was very helpful, got the items to where they needed to be.
He was pleasant and acted professional.

16 March 2026
Unprompted review
LEWIS Access  logo

Reply from LEWIS Access

We're happy to hear that our driver was helpful and professional. Thank you for your positive feedback; we appreciate you taking the time to share.

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