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euroloo Reviews 

3,261
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 510 reviews, reviewers had a great experience with this company. Customers frequently mention that the delivery team and drivers are exceptionally polite, professional, and ensure that units are positioned correctly on site. Consumers genuinely appreciate the helpful staff members who communicate clearly and resolve questions quickly, making the entire rental arrangement entirely smooth and worry-free. Some reviewers were not happy with the collection service, noting that toilets were frequently left standing on properties for many days after use. People also mentioned that customer support was unresponsive during complaints, and scheduled cleaning services were occasionally missed, leaving units very unpleasant.

What people talk about most

Service

Consumers find service to be a mixed experience, with reviewers highlighting helpful staff who provided great... See more

Delivery service

People report positive experiences with delivery service, highlighting that units arrive on time and that... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as many reviewers report frustration... See more

Facilities

Users describe negative interactions with facilities, highlighting that portable toilets were left... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Only complaint was our works were starting on Easter monday, but no deliveries on the Good Friday/Sat/sun/mon so in order to have the loo ready for start date we had to get it dropped off on the Thurs... See more

Company replied

Rated 5 out of 5 stars

Phoned to confirm ETA on the day so no hanging around waiting for them to arrive. Pleasant, polite chap unloaded clean and ready to use portaloo. Monday arranged collection after the weekend and they... See more

Company replied

Rated 5 out of 5 stars

Partner Stu had a lot of missed services and was totally upset as we used Mark one Hire before whom we had issues with and then Euroloo but I was very impressed with a lady named Becca who sorted out... See more

Company replied

Rated 5 out of 5 stars

We have just had two disabled toilets emptied by Mikial (sorry if spelling is incorrect) at Woodlarks Campsite. What an absolute credit he is to your company! He was polite, professional, a total gent... See more

Company replied


Company details

  1. Portable Toilet Supplier
  2. also in
  3. Construction Company
  4. Plant and Machinery Hire
  5. Ready Mix Concrete Supplier
  6. Scaffolding Rental Service
  7. Septic System Service

About euroloo

Written by the company

Welcome to euroloo, the trusted nationwide provider of portable toilet hire, site welfare units and sanitation solutions.

Operating strategically across the nation, our network of 8 regional depots including Chelmsford (HQ), London, South East (Kent), South (Reading), South West (Bristol), Midlands (Coventry), North West (Cheshire) and North (Leeds) enables us to deliver clean, modern and reliable facilities tailored to your exact requirements. Whether you are managing a large-scale construction site, planning an outdoor event or undertaking a home renovation project, we have you covered.

With decades of industry expertise, euroloo is dedicated to setting the benchmark for service excellence and sustainability. Our comprehensive range includes standard chemical toilets, mains-connected units, accessible facilities and eco-friendly welfare units. Every unit in our fleet is maintained to the highest standards, ensuring optimal performance, cleanliness and comfort for your site or event.

At euroloo, customer satisfaction is at the core of everything we do. From seamless booking and expert advice to swift site collections, our experienced team ensures your operations run smoothly, safely and remain fully compliant with current health and safety regulations. We pride ourselves on offering dependable delivery timelines and flexible hire terms to suit projects of any size.

Our mission is to be your premier choice for sustainable toilet and welfare hire. Supported by our nationwide network of depots, we continuously invest in eco-conscious technology and fuel-efficient servicing routes to minimise environmental impact and guarantee responsive service without compromising on reliability or value.

Thank you for choosing euroloo. Get in touch with our friendly team today to discuss your requirements or receive a fast, competitive quote!

sustainable. toilets. welfare.

Written by the company

Complete Portable Toilet & Welfare Solutions
From portable chemical toilets and welfare units to tank emptying and servicing, we deliver reliable, eco-conscious sanitation solutions for construction, events and home projects nationwide.

Guaranteed Next Day Delivery

or You Get it For FREE

or You Get it For FREE
We're that confident in our ability to guarantee to delivery your next portable toilet the very next day that we'll waive your delivery charge if we dont!!

Contact info

Promotion box for euroloo

Nationwide Toilet & Welfare Hire

Get a fast, competitive quote for your site or event today!

4.1

Great

TrustScore 4 out of 5

3K reviews

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Replied to 99% of negative reviews

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4.1

All reviews

(3,261)

506 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service with on site toilet…

Excellent service with on site toilet hire
Especially Charlie she was so helpful and polite , i choose euroloo because they always happy help the toilets always get cleaned and Emptied , why look elsewhere when Euroloo are the best in my opinion . Charlie thank you again for going above and beyond to help 🙏🏻 local developer Cheshire

13 October 2026
Unprompted review
Rated 2 out of 5 stars

Very disappointing experience with…

Very disappointing experience with Euroloo.

I’ve had toilets on hire with Euroloo and the level of servicing has been nowhere near what I would expect. The lack of servicing has caused problems for my customers, which ultimately reflects badly on me as a self-employed person trying to make a living.

I contacted Customer Services to raise the issue and spoke to a lady called Louise or Louisa — I’m not 100% sure which it was. Unfortunately, the way I was spoken to was extremely disappointing. Instead of feeling like a customer with a genuine problem that needed resolving, I felt like I was being treated as a nuisance.

There was a lot of huffing and puffing, an attitude throughout the call and what came across as sarcasm. I was also left on hold for a considerable amount of time, only to come away from the conversation with no real resolution.

She then passed me to Marvin in Accounts, and what a difference.

Marvin actually listened to me, asked the right questions and understood where I was coming from. Even when he didn’t have an immediate answer to something, he didn’t waffle or just tell me what I wanted to hear. He was honest, looked into it and sounded like he genuinely wanted to help. By the end of the conversation, he had actually put me back in a positive frame of mind about the situation and I got further with him than I did customer service, how does that work?

I was then contacted by Abbie in Customer Service later and she was brilliant. Abbie genuinely sounded like she wanted to help and actually wanted to get things moving. She listened to what had happened and within about an hour had got everything sorted.

She was honestly the only real positive to come out of my experience with that department. Euroloo needs more people like Abbie and Marvin who actually want to help customers and get things moving rather than making them feel like a burden.

So praise where praise is due: Marvin and Abbie deserve genuine recognition for turning what had been a very frustrating experience around.

Unfortunately, the initial experience with Louise/Louisa was extremely disappointing but she is not entirely to blame if there is no proper training or servicing as a company being done.

Sadly, after this experience, I won’t be using Euroloo again.

21 September 2026
Unprompted review
Rated 1 out of 5 stars

Have been waiting for 8 weeks for them…

Have been waiting for 8 weeks for them to collect the loo from my house, everytime I call I’m given a date yet the loo is still here.

8 October 2026
Unprompted review
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Reply from euroloo

Hello Sarah, Thank you for your review. We are sorry to hear about your experience as this is not what we would like to hear from our customers. We will look into this on your behalf and get back to you with a resolution. Kind regards

Rated 5 out of 5 stars

Alin was and great

Alin was and great. 5 star!

7 October 2026
Unprompted review
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Reply from euroloo

Hello Dan, We appreciate your feedback and will pass this onto Alin. Thank you

Rated 1 out of 5 stars

They don’t turn up

They don’t turn up, don’t do the job, yet still charge us for two months. We’ve called and reminded them, but still no one has shown up. Absolutely shocking service.

5 October 2026
Unprompted review
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Reply from euroloo

Hello, Please contact our customer service team so that we can look into this for you. Alternatively please provide your contract number so that we can investigate this. Kind regards

Rated 1 out of 5 stars

Need to find a capable company. It’s definitely not these.

We have worked at this job for one year. Even with vans blocking the road and parking and noise, the only complaint we have had is about the toilet. They charge you for a weekly clean.
The entire time this toilet has been here they have never turned up to clean it weekly and they haven’t just turned up. We have to complain every week. It gets cleaned every second week if you complain. We cannot use this company going forward as trades are refusing to use it and go into town to use a public toilet.
It doesn’t matter how many times you complain they aren’t interested.
You will notice they think by answering we have contacted you for more information gets them off the hook. They have not contacted us.

3 October 2026
Unprompted review
euroloo logo

Reply from euroloo

Hello,

Thank you so much for your feedback, we are so sorry to hear about this issues you have had with euroloo.

We understand how fustrating this must be for you, as this is not the level of service we expect for our customers. We have requested some more details from yourself so that we can look into this further.

Once again, we are so sorry for any upset or inconvenience caused to you by this.

Rated 1 out of 5 stars

NOT happy with their service.

NOT happy with their service.
They booked a collection day and then changed it without telling me; I had to call to know that the day was changed. The day of collection the driver came at the wrong time window so no one was there to give them access. Ling story short: I am stuck with a chemical toilet on site receiving complains from neighbours

30 September 2026
Unprompted review
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Reply from euroloo

Hello,

First of all, thank you for taking the time to leave us a review of your experience. We are so sorry to hear about the issues you have faced with the collection of your toilet.

We have requested some further details from yourself so that we can look into this for you. Once again, we are so sorry for any upset or inconvenience caused to you by the change in collection day and lack of communication.

Rated 5 out of 5 stars

Mark,

Mark,
excellent driver also very polite and professional

28 September 2026
Unprompted review
euroloo logo

Reply from euroloo

Hello Gary,

Thank you so much for taking the time to leave us a review. We are so glad to hear about the positive experience you had with our delivery driver Mark. We will ensure that your feedback will be shared with Mark and the rest of the team!

Rated 5 out of 5 stars

Event loo

Thanks Alin on time helpful setup

25 September 2026
Unprompted review
euroloo logo

Reply from euroloo

Hello Steve,

Thank you for taking the time to share your feedback with us. We are so glad to hear how Alin was on time and helpful when setting up the euroloo.

We will be sure to share this with Alin and the rest of the team on your behalf!

Rated 1 out of 5 stars

AVOID THIS COMPANY AT ALL COSTS

AVOID THIS COMPANY AT ALL COSTS. They do not come and service the portaloo. We have had ours that hasn't been serviced for at least 4 weeks, despite us calling every week and repeatedly asking for servicing. It is now a health and safety biohazard, we can't open our windows anymore, and they are not treating this as an emergency, absolutely outrageous. We have asked for it to be removed, and still waiting. The customer service is very poor.

24 September 2026
Unprompted review
euroloo logo

Reply from euroloo

Hello Emilie,

Thank you for taking the time to leave us a review of your experience with euroloo. We are so sorry to hear about the issues you faced as this is not what we expect for our customers. We will request some further information from yourself so our team can investigate these issues on your behalf.

Once again, we are so sorry for any upset on inconvenience caused to you by this.

Rated 5 out of 5 stars

Partner Stu had a lot of missed…

Partner Stu had a lot of missed services and was totally upset as we used Mark one Hire before whom we had issues with and then Euroloo but I was very impressed with a lady named Becca who sorted out our credit notes with an amazing lady named Abi and Marvin who made our Stu laugh and get in happier spirits despite servicing issues. We will most certainly look to use again

28 August 2026
Unprompted review
euroloo logo

Reply from euroloo

Hello Khloe, thank you so much for taking the time to leave us a review.

We are so pleased to hear that we were able to put a smile on Stu's face despite him having servicing issues. We love hearing how our team members Becca, Abi and Marvin managed to sort out the issues and get everything back on track.

We will make sure to share this with them on your behalf. Once again, thank you for choosing euroloo 💙

Rated 1 out of 5 stars

Collection driver has caused so much…

Collection driver has caused so much damage to our garden wall, post and has disconnected our electric gates. Called 10 minutes after incident, 10 days later, after chasing again, receptionist said, 'should have called transport'. I despair. What an appalling customer service team. As thick as our garden wall. Absolutely no care, support or consideration.

So received a response from you, whoever you are, and I confirm that I have emailed and you are in receipt of evidence of the damage caused but 11 days in and we still have not received a call or visit from you company. May I add that because this post is unstable and has children, parents and staff working passed this twice a day to get to the school I hold you totally responsible if anything terrible happens and a child or adult is hurt. You have been told repeatedly and still it is radio silence.

14 September 2026
Unprompted review
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Reply from euroloo

Hello Bev,

Thank you for taking the time to leave us a review, we are so sorry to hear about the issues you have had with our delivery team.

We have spoken with our Customer Service team who informed you to contact the Transport & Fleet team with the CCTV and any other evidence you have so that the team can look into this on your behalf.

We understand how frustrating and inconvenient this is and will do all that we can to resolve this. Thank you for your patience!

Rated 1 out of 5 stars

Unbelievable how incompetent and…

Unbelievable how incompetent and unprofessional this company could be ! Lied about servicing the toilet and sent photos from some other toilet that was cleaned.

I strongly not recommend to anyone using their „service”

Bunch of liars!

21 September 2026
Unprompted review
euroloo logo

Reply from euroloo

Hello, thank you for taking the time to leave us a review of your experience. We are so sorry to hear about the issue with your toilet servicing. We have spoke with our Customer Service team who have assured us that this has been resolved. Please do not hesitate to contact us again if you experience any more issues.

Rated 1 out of 5 stars

Off hired toilet on 20th august was…

Off hired toilet on 20th august was supposed be picked up on 27th. Still not been picked up on 15th September. Keep giving me dates when gonna be picked up and they never turn up. Useless service would never use them again. Was never cleaned out either. Literally crap 💩

15 September 2026
Unprompted review
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Reply from euroloo

Hello Micheal, thank you for taking the time to leave us your review. We are so sorry to hear about the issues you have faced when trying to get your toilet collected. We can see that this has now been collected, once again we would like to apologise for any upset or inconvenience caused to you by this.

Rated 1 out of 5 stars
euroloo logo

Reply from euroloo

Hello Georgina,

Thank you for taking the time to leave us a review, we are so sorry to hear that you have had some issues when hiring directly from us.

We are so sorry for any upset or inconvenience caused to you by this and appreciate the feedback you have given us.

Rated 1 out of 5 stars

I agreed to the portaloo on my driveway…

I agreed to the portaloo on my driveway only because I was promised 3–7 days max. It’s been left far longer — effectively abandoned — blocking my driveway and causing an avoidable parking fine. Collection times were completely ignored; no communication, no updates, no respect for my property.

Worse — it arrived dirty, covered in cobwebs, and smelled strongly. It was not fit for purpose from the start. This has been a stressful, deeply disappointing experience. Customers beware — you’ll get poor quality, broken promises, and no care for your home or agreement.

I still require: confirmed collection date/time, urgent removal, explanation for the delay, and response regarding my fine. Others deserve to know what to expect. Avoid if you value reliability and basic hygiene.

29 August 2026
Unprompted review
euroloo logo

Reply from euroloo

Hello,

Thank you so much for taking the time to leave us your feedback, we are so sorry to hear about the issues you faced when hiring from euroloo.

We have reviewed the details and can see that our Customer Service team have dealt with this accordingly. Once again, we are so sorry for any upset or inconvenience caused to you by your toilet not being collected on time.

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