SBL couriers Reviews 

161
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the politeness and helpfulness of delivery drivers, often noting their professionalism. Employees frequently highlight a supportive work environment, praising friendly management and colleagues who foster teamwork. Some also mention good working conditions, fair pay, and opportunities for career progression. However, some people mentioned significant issues with payment, including unexpected deductions and difficulties receiving deposits. Many reviewers also struggled to contact the company, reporting that calls and emails often went unanswered. A few other people experienced inconsistent delivery service, with some encountering late or missed deliveries, or drivers who were inconsiderate or parked inappropriately.

What people talk about most

Staff

Reviewers highlight ambiguous aspects of staff, with some customers reporting negative experiences with... See more

Delivery service

Consumers find delivery service to be ambiguous, with some reviewers expressing satisfaction with timely and... See more

Service

People report ambiguous experiences with service, with some customers expressing high satisfaction. Reviewers... See more

Payment

Clients share negative opinions on payment, with many reviewers reporting significant issues such as repeated... See more

Customer communications

Customers consistently note negative experiences with contact, often struggling to reach the company.... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Heard good reports in respect to their deliveries but omg twice today nearly been run off the road and had one so close behind on a dark winding country lane we could have had a chat. Presume they’... See more

Rated 1 out of 5 stars

Disgusting company. You will be leaving the depot 12 hours later, they will charge you ridiculous things, will no pay you what its own, heavy lifting to unreasonable places, will block all their... See more

Rated 1 out of 5 stars

SBL has been subcontracted by FEDEx in the Bath / Bristol area to deliver parcels. I run a business and since SBL have taken over the service has become appalling. Next day delivery has been non exist... See more

Rated 1 out of 5 stars

I think this company has partnered with ArrowXL. My delivery from ArrowXL never turned up, a week later this van turns up with my items - damaged. Just going to stick company’s who have there own deli... See more


2.9

Average

TrustScore 3 out of 5

161 reviews

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No recent history of asking for reviews

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Replied to 6% of negative reviews

Typically replies within 24 hours

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2.9

All reviews

(161)

56 reviews in the last 12 months

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Rated 5 out of 5 stars

I can definitely say that is a great…

I can definitely say that is a great company to work for, the management is incredibly supportive, the scheduling flexibility, positive environment and excellent training to ensure the safety of their own and others. Highly recommend to anyone seeking a career in the courier industry

20 May 2024
Unprompted review
Rated 1 out of 5 stars

ATTENTION WARNING Hello, SBL COURIERS -Silva Brothers Logistics

Hello, I definitely do not recommend SBL SBL COURIERS -Silva Brothers Logistics I have been an SBL employee for several months and it all started with a scam on the part of the corporation, you have to go at your own expense to rent a car from SBL's headquarters to London, I live in the south, it's about 40 pounds one way. plus your time spent on it is a normal working day 142 pounds, and now yes!!! if something happens to the car, even the smallest defect, such as a broken bulb or a weak battery, etc., you must return the car to the SBL headquarters in London, always at your own expense, plus your private time, which is unpaid, now the money for the time worked is paid after two hours of work. weeks of driving, i.e. for the 3rd week, and when you finish cooperation, they block your salary for two weeks and steal as much as they can of your hard-earned money!!!! I am a driver with a level of performers plus five stars or performers four stars, which means I achieve the best results, which is very difficult in this profession, everyone knows who is a professional driver and with perfect results my salary is after deducting the fuel that you have to spend from your wallet, one route about = 30 pounds a day more or less + daily car rental is 33 pounds, SBL SILVABRADERS offers 142 pounds a day and, my dears, the tax you have to pay is about 20% because of course they employ only self-employed people, so it works out to about 7.8 pounds per hour, and I must emphasize that with a perfect job and very good experience, they are crooks and thieves, BE CAREFUL!!!!! they use people for work and their naivety!!! They extort money and provide legal assistance because it will surely be useful to you.
ENTER!!! ELSG!!!
0203 627 0223 witam ,SBL SILVABRADERS LTD nie polecam zdecydowanie ,jestem pracownikiem SBL od kilku miesięcy i zaczęło sie od razu od przekrętu ze strony korporacji ,musisz jechac na własny koszt wynająć samochod z siebiby SBL do londynu ja mieszkam na południu to około 40 funtów w jedną strone .plus twój czas na to poświecony to normalny dzień pracy 142 funty , i teraz tak !!! jezeli cos dzieje sie z samochodem nawet najmniejsza usterka jak nie działająca żarówka lub słaby akumulator ,itd musisz odstawic samochod do siedziby sbl w londynie zawsze na swoj koszt plus twoj czas prywatny ktory jest nie płatny ,teraz dalej pieniadze za przepracowany czas wypłacane sa po przepracowanych dwóch tygodniach jazdy czyli na 3 tydzien ,i jak kończysz cooperation to blokują twoją wypłate na dwa tygodnie i kradną tyle ile sie da z twoich ciężko zarobionych pieniędzy !!!!jestem kierowcą z poziomu performers plus piec gwiazdek lub performers cztery gwiazdki czyli osiągam najlepsze wyniki ,co w tym zawodzie jest bardzo trudne każdy to wie kto jest zawodowym kierowcą i przy idealnych wynikach moja wypłata wynosi po odliczeniu paliwa ktore musisz wydac ze swojego portfela ,jedna trasa około =30 funtów dziennie tak mniej wiecej +wynajem dzienny samochodu to 33 funty ,SBL SILVABRADERS oferuje 142 funty dziennie no i moi kochani podatek ktory musisz odprowadzic to okolo 20% bo zatrudniają oczywiscie tylko na self-employed wiec wychodzi około 7,8 funta na h ,i zaznaczam przy idealnej pracy i bardzo dobrym doświadczeniu ,to złamasy i złodzieje ,UWAŻAJCIE !!!!! wykorzystują ludzi do pracy i ich naiwność !!! wyłudzaja pieniadze ,podaje pomoc prawną bo na pewno sie wam przyda.
WPISAC !!! ELSG !!!
0203 627 0223

16 March 2024
Unprompted review
Rated 1 out of 5 stars

Bad company to work with they are dlavery

Bad company to work with they are slavery as f.
They charge you every day but all the time it is problems with the vans you luse money.
They are useless lot's of miss communication and staff not speaking proply English They ignoring email's and phone call They lie about milage and they give you bad many. They are slaverys
DO NOT WORK FOR THEM INSTED EARNING YOU WILL BE LOOSING

1 March 2024
Unprompted review
Rated 1 out of 5 stars

1 star is way too much

1 star is way too much, these guys are a bunch of buffoons employing like no other before peak time and having no work after for all the drivers they employ so they send the drivers in split routes and find anything they can as reason to leave you home extra days, on the other hand when I returned their van they made sure to extra charge some damage done previously, this is the worst work experience i had so far it will be a mistake wasting your time and energy for them, management you can imagine is farm type made up by previous long time drivers with obviously no managerial skills at all but who cares they doing the job just fine (making money on other people backs)

23 February 2024
Unprompted review
Rated 1 out of 5 stars

DANGEROUS DRIVER

Their driver is driving dangerously and recklessly in my neighbourhood and honking at my car continuosly and abusively when I am driving safely to avoid accident. Also, the driver shouted at me and my pregant wife rudely which is absolutely ridiculous! The license plate is WN73 TJU. Avoid them at all cost!

30 January 2024
Unprompted review
Rated 1 out of 5 stars

I have worked for SBL and they provide…

I have worked for SBL and they provide you with incorrect & missing payments, missing invoices and no support and go missing when you have a query. I have been chasing them for several months and now will seek to take legal action against them

14 June 2023
Unprompted review
Rated 1 out of 5 stars

Worst Amazon DSP

Fake reviews on google, check the trust pilot and you will get a clear reflection of the company. They overcharge you any chance you get £50 for a car wash and £20 for adblue when you rent the van, £50 for a dbs check. They don’t pay for your petrol and if there’s even a scratch on the van they will charge you £200. When theres issues the management doesn’t help out. Good luck trying to make money here. They take a £500 pound deposit and if there’s a damages to the van that’s beyond repair they charge you £2500 excess.

1 September 2023
Unprompted review
Rated 1 out of 5 stars

DANGEROUS DRIVER

This afternoon, around 1pm, my husband and I were walking our dog northbound, on the right hand side, when one of your vans veered to our side of the road, on to the pavement and drove right at us at speed - over double yellow lines, before swerving back on to the road. I wasn't able to get a good photo in time as the event had terrified my dog and she needed to be calmed down; we got a look at the female driver who was smoking during this whole erratic driving episode.

2 October 2023
Unprompted review
Rated 1 out of 5 stars

Very angry confrontational driver. Shocking behaviour

Driver parked his van on our private driveway then left it there for 6-7mins to walk up and down our street looking for other addresses. I was waiting on a Tesco delivery which had just turned up but couldn't park because of this courior van. The courier eventually came back and I said to him to please don't park on our private driveway as you are blocking our delivery. It was a red rag to a bull. So very confrontational, in my face, shouting at me you finin b@#+&. My Tesco driver was absolutely shell shocked. Never had he seen someone be so angry. He asked if I was okay and that I took the right action by just stepping back from the courier driver.

30 September 2023
Unprompted review
Rated 1 out of 5 stars

Payment problems!!!

Payment problems!!!
Worked for them as a delivery driver (2023). Never got back my fuel deposit money.They Charged extra days for van rental.
Avoid! Not gonna get back your van deposit!!!

31 August 2023
Unprompted review
Rated 1 out of 5 stars

A highly aggressive driver who verbally…

A highly aggressive driver who verbally abused me through the window due to a lack of basic road rule knowledge, should not be allowed to have a driver's license, as they pose a danger on the road. Disgusting behavior. The incident occurred on 29/08/2023 at 08:14 am.

29 August 2023
Unprompted review
Rated 1 out of 5 stars

Courier van parked across the pavement…

Courier van parked across the pavement on a busy residential road in N8 this afternoon. Parking spaces available but he couldn’t be bothered. Driver just shrugged when challenged. Doesn’t sound like the first time this company’s drivers have parked irresponsibly. Reg no. YC71 BWK

23 July 2023
Unprompted review
Rated 1 out of 5 stars

Experienced the most disgusting…

Experienced the most disgusting behaviour from two women yesterday around 16:00 by the number plate “KP21 HUK” in Maidenhead, absolute embarrassment to the public. Call yourself couriers or wannabe pub fighters? Whilst this van was parked up behind me, I was reversing to turn right due to the car in-front being to close, they decided to pull out and get close to my car, rather than apologise they decided to become severely aggressive by causing a scene and blocking the entire road where there were cars waiting. More the fact she was more worried about her self esteem than representing the company she works for. Before you embarrass yourself in public think twice before you decide to argue, I have pictures and your number plate and will take the matters further. Disgusting attitude with NO respect. Shameful women, company needs to think twice about the type of people they recruit.

8 May 2023
Unprompted review
Rated 1 out of 5 stars

Don’t pay wages right

Don’t pay wages right, no support and charge you for damages you did not do. I was owed £1600 and got £170 the rest was kept back. DO NOT WASTE YOUR TIME WITH THIS COWBOY COMPANY.

15 February 2023
Unprompted review

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