SBL couriers Reviews 

161
TrustScore 3 out of 5

2.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently commend the professional and polite delivery staff, highlighting their helpfulness and timely service, with many appreciating efficient item delivery. Employees also describe a supportive work environment, good management, and opportunities for progression. However, some customers noted significant payment issues, alongside difficulties contacting the company. Many report calls and emails often going unanswered, and some experienced unprofessional driver behavior, delivery delays, and inconsiderate parking.

What people talk about most

Staff

Customers had ambiguous experiences with staff, with many praising the professionalism and support of... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers praising the professionalism... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers expressing extreme dissatisfaction,... See more

Payment

Consumers express significant dissatisfaction with payment practices, with many reporting that they were not... See more

Customer communications

People report negative experiences with contact, often struggling to reach the company. Customers mentioned... See more

Reviews shaping this summary

Rated 1 out of 5 stars

SBL has been subcontracted by FEDEx in the Bath / Bristol area to deliver parcels. I run a business and since SBL have taken over the service has become appalling. Next day delivery has been non exist... See more

Rated 1 out of 5 stars

Heard good reports in respect to their deliveries but omg twice today nearly been run off the road and had one so close behind on a dark winding country lane we could have had a chat. Presume they’... See more

Rated 1 out of 5 stars

Disgusting company. You will be leaving the depot 12 hours later, they will charge you ridiculous things, will no pay you what its own, heavy lifting to unreasonable places, will block all their... See more

Rated 1 out of 5 stars

I think this company has partnered with ArrowXL. My delivery from ArrowXL never turned up, a week later this van turns up with my items - damaged. Just going to stick company’s who have there own deli... See more


2.9

Average

TrustScore 3 out of 5

161 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 6% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(161)

56 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've worked for many courier companies…

I've worked for many courier companies and SBL couriers are currently the better ones to work for and pay is better than the others I've worked for .
My manager is fantastic a true professional any reported issues on the road I know they will get sorted. I've never had any issues getting payed. So far so good

20 May 2024
Unprompted review
Rated 5 out of 5 stars

I am working in SBL for more then 6…

I am working in SBL for more then 6 years now and I must admit that I am enjoying it, Flexible working days and great rate of pay for the job, highly recommending this DSP as been working with others in the past and nothing is close to what SBL is offering.

20 May 2023
Unprompted review
Rated 5 out of 5 stars

The Managers Emil and Robert are always…

The Managers Emil and Robert are always ready to help and provide work opportunities to make extra money , plus Sbl always make an effort when sometimes there are damages in the van they provide to repay the damages in instalments which help me to have more money at end of the week 😁

20 January 2024
Unprompted review
Rated 1 out of 5 stars

Company full of crocks.

Company full of crocks.
They overcharge you for anything
Block ur money without a warning even if you followed the procedures to report an accident.

20 May 2024
Unprompted review
Rated 5 out of 5 stars

I’m working for the SBL for almost 5…

I’m working for the SBL for almost 5 years. I’m happy working together. There is a complex system which is working very good. Every payment is on time. Possibility to work for different sites in the UK.

19 May 2024
Unprompted review
Rated 5 out of 5 stars

SBL Couriers

Having worked at SBL Couriers for nearly two years, I can confidently say this is an outstanding organization. The company not only excels in providing top-tier logistics services but also creates a supportive and motivating work environment for its employees.
SBL Couriers is renowned for its commitment to excellence and customer satisfaction.
One of the most impressive aspects is the company's dedication to innovation and continuous improvement.
The work culture at SBL Couriers is exceptional. The leadership team is approachable and supportive, fostering an atmosphere of collaboration and respect.
I am proud to be part of the SBL Couriers team and highly recommend their services to anyone seeking reliable and professional logistics solutions.

20 May 2024
Unprompted review
Rated 5 out of 5 stars

Great company to work for!

Great company to work for!
I am working with Sbl for the last 3 years.
It is one of the oldest and most trusted Amazon providers. I was always paid on time and I never had issues or bad experience with my relations with Sbl.

19 May 2024
Unprompted review
Rated 5 out of 5 stars

I have worked as a delivery driver with…

I have worked as a delivery driver with SBL for over 2 years now. My managers and the rest of the team have always been professional and polite.

We are often the best performing DSP in our depot, so have often received a weekly bonus on top of our standard salary, which is great.

This job is not for everyone and you obviously have to be prepared to work!! but if you are happy to do that then you will get rewarded!

I highly recommend SBL and the opportunities and service they offer.

18 May 2024
Unprompted review
Rated 5 out of 5 stars

Beneficial

Great experience working here. Have been working in the company for over 5 years and it has been the best job by far.

20 May 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look