SBL couriers Reviews 

161
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the politeness and helpfulness of delivery drivers, often noting their professionalism. Employees frequently highlight a supportive work environment, praising friendly management and colleagues who foster teamwork. Some also mention good working conditions, fair pay, and opportunities for career progression. However, some people mentioned significant issues with payment, including unexpected deductions and difficulties receiving deposits. Many reviewers also struggled to contact the company, reporting that calls and emails often went unanswered. A few other people experienced inconsistent delivery service, with some encountering late or missed deliveries, or drivers who were inconsiderate or parked inappropriately.

What people talk about most

Staff

Reviewers highlight ambiguous aspects of staff, with some customers reporting negative experiences with... See more

Delivery service

Consumers find delivery service to be ambiguous, with some reviewers expressing satisfaction with timely and... See more

Service

People report ambiguous experiences with service, with some customers expressing high satisfaction. Reviewers... See more

Payment

Clients share negative opinions on payment, with many reviewers reporting significant issues such as repeated... See more

Customer communications

Customers consistently note negative experiences with contact, often struggling to reach the company.... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Heard good reports in respect to their deliveries but omg twice today nearly been run off the road and had one so close behind on a dark winding country lane we could have had a chat. Presume they’... See more

Rated 1 out of 5 stars

Disgusting company. You will be leaving the depot 12 hours later, they will charge you ridiculous things, will no pay you what its own, heavy lifting to unreasonable places, will block all their... See more

Rated 1 out of 5 stars

SBL has been subcontracted by FEDEx in the Bath / Bristol area to deliver parcels. I run a business and since SBL have taken over the service has become appalling. Next day delivery has been non exist... See more

Rated 1 out of 5 stars

I think this company has partnered with ArrowXL. My delivery from ArrowXL never turned up, a week later this van turns up with my items - damaged. Just going to stick company’s who have there own deli... See more


2.9

Average

TrustScore 3 out of 5

161 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 6% of negative reviews

Typically replies within 24 hours

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2.9

All reviews

(161)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Liars and anti-disabled

Constantly blocking Disabled access at Bognor Regis Town Hall despite assurances they would stop.
Never answer phone and hide from any and all responsibility.
WARNING!!! DO NOT USE THIS COMPANY IF YOU HAVE MORALS OR STANDARDS

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Bike collection by Bogdan

Very efficient interface but most importantly my bike was collected in no time on very short notice. Great service and courier Bogdan was very helpful and professional. I will use the SBL service again in the future.

24 September 2024
Unprompted review
Rated 1 out of 5 stars

Unreliable

Can't get thru to this company...they keep you holding then drop the line. Unreliable and unprofessional.

4 September 2024
Unprompted review
Rated 1 out of 5 stars

A driver was parked on the whole…

A driver was parked on the whole pavement and in their vehicle which forced myself and and elderly couple to walk in the road as there was no space to walk on the pavement.

16 August 2024
Unprompted review
Rated 1 out of 5 stars

Shi..est company i worked in exeter…

Shi..est company i worked in exeter branch with a boss from Brasil who names himself he is a Mr Junior. Worked 4 days as a driver 14 hrs a day driving and loading. Some stuff was 180kg for me and skinny guy who helped me.after this delivery he broked his back. If someones happiness is to start his driving. Loading. And carrying those furniture and white goods. U are welcome.No payment at all in 3 weeks. I told him i cant do it cause it doesnt fit my and my family life. After all his swearings heard its a job and it needs to be donre and he is not interested how it will be done. Workers life is a slave life I am happy all records are with my solicitor now.

2 August 2024
Unprompted review
Rated 1 out of 5 stars

We had one of these delivery drivers…

We had one of these delivery drivers pull into our quiet little close, driving like an idiot & finding it funny when he skidded up next to me as I was reversing into my drive way, blamed it on me, while laughing that I should of looked, which I did but clearly didn't catch him speeding into my close!!!! Reg MN72 KDZ.
I won't presume it will make a difference though, no one seems to care about things anymore :-(

30 May 2024
Unprompted review
Rated 5 out of 5 stars

Great company

Been working for this company for 1 year now.
was given a brand new van and the price is not great to rent. good pay and hours with bonuses and great manager to work with at DCR Croydon.
If you are looking for delivery work this is the company you need.

22 May 2024
Unprompted review
Rated 5 out of 5 stars

Amazing and very trustworthy company

As a delivery driver for Silva Brothers Logistics, I am incredibly pleased with my experience working here. The company provides excellent support and resources to ensure that I can perform my job effectively. The management team is approachable and responsive, always ready to assist with any issues or questions I might have.

Overall, Silva Brothers Logistics is a fantastic company to work for, and I am proud to be part of a team that is dedicated to delivering exceptional service to our customers. I highly recommend this company to anyone considering a career in the courier industry.

20 May 2024
Unprompted review
Rated 5 out of 5 stars

Kevin John Bourke

Iv been working for sbl for the last 9 months I really enjoy the job it’s a busy roll witch I enjoy it makes the day fly by and keeps me fit.i have 3 managers that give me 100 percent support when ever i need it.

20 May 2024
Unprompted review
Rated 5 out of 5 stars

Hello

Hello everyone, I want to say thank you to the SBL staff for giving me the chance to have a job. I have been with SBL for some time and I am very satisfied.

20 May 2024
Unprompted review

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