There is limited size availability of the men's section, nothing in the sales section. Items previously ordered have not come back into stock. I had to spend more to sue the member credit rather tha... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
VIP member since June 2023 Difficult to get items in stock in my size, the would span over multiple months at a time. The quality reflected the price most but not all of the time. The customer serv... See more
Company replied
Pros- the bar wear is nice but doesn’t fit true to size around the bosom. The material is nice. Cons- DO NOT JOIN THEIR MEMBERSHIP to get money off as you will be stuck with a 45 pound a month charg... See more
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I was trying to use up my 3 credits but finding it difficult to find items that came to exact price. Lots of patience was needed and time. Justin (customer consultant) kindly helped me navigate and... See more
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Company details
Information provided by various external sources
Music and fashion icon Rihanna embarks on her newest venture: lingerie designer. Inspired to create a line of intimates that celebrates and speaks to all shades and shapes, Savage X Fenty will celebrate fearlessness, confidence, and inclusivity. In partnership with a team assembled from the industry's elite, the label is braced to disrupt and redefine the marketplace with its accessible price point and full range of nudes.
Contact info
Schlesische Str. 38, 10997, Berlin, Germany
- 020 39361 112
- support@savagex.co.uk
- www.savagex.co.uk
2.8
Average
3K reviews
Asks customers to review
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Its only Fenty for us
I just keep ordering.... Love everything, the fabrics, quality. Even my husband wants nothing but Fenty for himself.
12 June 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very simple to order
Very simple to order, discounts were as advertised- extremely happy about that
10 June 2026
Unprompted review
Reply from Savage X Fenty UK
Hello, Filiz:
Thank you so much for sharing this. We are thrilled to hear that your ordering process was smooth and that the discounts rolled out exactly as promised! Your satisfaction is our top priority, and hearing that you're extremely happy truly makes our day.
Thanks for being a valued member, and we look forward to serving you again soon!
Best regards,
Alex, Savage X Fenty Team
Scam
I’m a student and really wanted some cute affordable bras and saw on here that if I signed in I’d get a discount. I’m usually very observant before doing stuff like this then about a month later and also receiving said item I get charged £59.95 leaving me with not enough for food!! It’s a rabbit hole that’s easy to get into it’s also a terrible way to all in all scam people but it’s also a terrible way to design it. If i don’t get my money back i will be taking more serious measures. after reading other reviews I’m disappointed to learn I’m not alone but glad it’s not an action of stupidity from myself but from this brand. Please be cautious if you plan on buying from here.
9 June 2026
Unprompted review
Reply from Savage X Fenty UK
Hello Katie,
Thank you so much for taking the time to share your honest feedback with us. We truly value hearing about your experience, as it shows us exactly where we need to step up and improve.
We are incredibly sorry to hear that navigating our membership has been such a frustrating experience for you.
We always aim for our checkout process to be completely transparent, and I sincerely apologize that we fell short of your expectations this time.
Our Rewards Membership is designed to bring you joy and convenience, offering perks like exclusive access to collections, special discounts, easy returns, and the flexibility to either shop or skip a month. It truly hurts to know it caused you stress.
We would love the opportunity to make this right for you. Please reach out to us directly so we can take a closer look at what happened, and ensure you feel genuinely heard and cared for.
Best wishes,
Dora
Savage X Fenty Team
Scam
Like others on here, I also was scammed by this website, believing I was buying a couple of cute pairs of bras without realising I was being signed up to a monthly subscription.
I have read the responses to other reviews raising these concerns, and can see that as a company they know it’s intentionally misleading and complicated to cancel and frankly don’t care.
Absolutely shocking. Scammers. Do not give them your card details.
9 June 2026
Unprompted review
Reply from Savage X Fenty UK
Hello, Katie:
Thank you for sharing your feedback, and please accept our sincere apologies for the frustration and distress this experience has caused you. We are truly sorry that you feel misled, as it is never our intention to make our customers feel trapped or deceived. We fully understand how upsetting it is to discover unexpected charges on your card. While we try to outline our flexible monthly Rewards membership terms clearly during checkout, once again we apologize for the inconvenience. Your feedback is incredibly valuable, and we take your comments about our cancellation process seriously as we continuously look for ways to make our system more straightforward.
We want to make this right for you immediately and therefore we will reach out to you. We invite you to respond so we could resolve this asap.
Best regards,
Alex, Savage X Fenty Team
Beware of the scam company and…
Beware of the scam company and recurring charges.
I cancelled my PayPal billing agreement, yet Savage X Fenty continued taking payments from my account. Reaching customer service has been nearly impossible, and despite repeated attempts to resolve the issue, I have been left out of pocket and ignored.
No customer should have to spend their time chasing a company to stop taking money they no longer authorize. The products are not worth the stress of dealing with unresolved billing issues and inaccessible support.
I have escalated the matter through PayPal and will continue pursuing a refund for every unauthorized charge.
Very disappointing experience.
8 June 2026
Unprompted review
Reply from Savage X Fenty UK
Hi Anjana,
Thank you so much for taking the time to share your honest feedback with us. We truly appreciate you giving us insight into your experience, even when it means highlighting where we fell short.
I am incredibly sorry that reaching our customer support team has felt impossible. I can completely understand how frustrating, confusing, and draining that must have been for you.
Please know that we never want you to feel ignored or mistreated—your experience truly matters to us.
We would love to invite you to reach out to us once again.
We want to take a closer look at what went wrong, make things right, and ensure you feel genuinely heard and treated with the fairness and care you deserve.
Kind regards,
Dora
Savage X Fenty Team
The whole thing is very unclear
The whole thing is very unclear, members, credits, having to go in once a month to not be charged. Be careful when using
8 June 2026
Unprompted review
Reply from Savage X Fenty UK
Hello Dr Thimpson,
Thank you for sharing your feedback. We are truly sorry to hear that our membership system and credit structure felt confusing and frustrating to navigate. We always want our terms to be completely transparent, and it is clear we missed the mark for you. We realize your time is valuable. We are currently reviewing our system communication to ensure these policies are much easier to understand before signing up.
Our team would love the opportunity to look into your specific account, clarify how your current credits work, and discuss options to make this right for you. We will reach out to you and we invite you to respond.
Thank you for helping us improve, and we hope to restore your confidence in us.
Best regards,
Alex, Savage X Fenty Team
I asked to cancel my membership and at…
I asked to cancel my membership and at the end of the conversation, I firmly reinstated to offers "No thank you, just the cancellation of the membership" yet I was still charged again at the start of the next month. When asked to see the messages, I was told I was unable to see them yet my conversation had been documented. When attempting to cancel the membership again, they would not do so despite firmly stating I wanted the membership cancelled no matter what, regardless of any offers. As well as this, the conversation was slow and tedious despite being a simple interaction of cancelling a membership. Terrible customer service, average clothes quality, it is not worth getting a membership or even purchasing clothes from here. You'd be able to purchase higher quality clothes elsewhere for half the price and much less hassle.
6 June 2026
Unprompted review
Reply from Savage X Fenty UK
Hello, Karma:
Thank you for reaching out and sharing your experience. We incredibly sorry to hear about the frustration, delays, and unexpected charges you experienced while trying to cancel your membership. This is absolutely not the level of service we aim to provide, and we completely understand why you are upset.
We also take your feedback regarding our clothing quality and pricing very seriously. We always want our members to feel they are getting excellent value for their money, and it is clear we missed the mark for you.
We will reach out to you now. We invite you to answer so we could sort this out as quickly as possible. Thank you for your patience while we fix this error.
Best regards,
Alex, Savage X Fenty
Reply from Savage X Fenty UK
Hi Isa,
Thank you so much for the feedback! 🌟
We are thrilled to hear that you found the interface smooth and easy to navigate. Designing a seamless experience where you can effortlessly filter and compare your options is exactly what we aimed for, so it is incredibly rewarding to know it made things simple for you.We appreciate you taking the time to share your experience, and we look forward to keeping things smooth for you in the future!
With care.
Lena
Savage X Fenty Team
simple and easy
3 June 2026
Unprompted review
Reply from Savage X Fenty UK
Hello, Tapiwa:
Thank you for the review and for the feedback. We are so happy you chose our website to make an order. We invite you to check more discounts and gain more benefits - 15% discount on Fenty Beauty + Fenty Skin on the second Tuesday of each month, a free bra or undie after every 5th billing, surprise giveaway or sweepstakes, etc.
Best regards,
Alex, Savage x Fenty Team
So far so good
So far so good. Amazing deals , unfortunately though there was a lot of nice items out of stock. Hoping to cat h ne t time. Bargain guys for boxers of all types, vests and t shirt.I just bought 1 pair of Silk boxers ,a vest and a t-shirt all for only £16. Women's stuff there also.
I'll update this review once I've received the items. Check it out for know guys and galls well worth a look NOW.
3 June 2026
Unprompted review
Reply from Savage X Fenty UK
Hello Ijaz,
We are so grateful for your wonderful feedback!
It brings us immense joy to know that our stunning designs are hitting the mark for you. Your appreciation means the world to our team, and we are already hard at work preparing the next wave of fabulous arrivals we know you'll adore.
Kind regards,
Dora
Savage X Fenty Team
Sexy
Loved the different styles and colours.. I especially love that they have my sizes
2 June 2026
Unprompted review
Reply from Savage X Fenty UK
Hi Anjeli,
Thank you so much for your wonderful review!
We're thrilled to hear that you loved all the different styles and colours, and are especially happy you were able to find options in your size.
We truly appreciate your support and look forward to helping you discover new favourites in the future!
With care,
Lena
Savage X Fenty Team
Think I’ve asked about 5 times over the…
UPDATE June 2026: After leaving my initial review, "Dora" from Savage X Fenty replied publicly pretending they wanted to "make this right" and told me to email them. I did. Today, "Clint" replied and flat-out refused my refund, telling me to spend it anyway because the credits "never go to waste."I have had major surgery and can medically no longer wear their products. They do not care. They use public review replies to look cooperative, but privately behind closed doors, they steal your money. They told me to "Stay Savage" while withholding £50 of my own money that I cannot physically use. Completely predatory company. Avoid at all costs.
Think I’ve asked about 5 times over the course of a year for my £50 credit to be refunded to me because I cannot wear bras any more.
Every time they send me a link to a live chat that either has no one on it, or doesn’t exist.
Then proceeds to send me emails saying “you still have member credit” - avoid!
31 May 2026
Unprompted review
Reply from Savage X Fenty UK
Dear Iona,
Thank you so much for sharing your feedback with us. We truly appreciate you taking the time to share your experience, as it helps us understand how we can better serve you.
I am so incredibly sorry that we missed the mark and failed to smoothly resolve your member credit refund. It is heartbreaking to hear that we let you down, as we always strive to provide a seamless and genuinely supportive experience for everyone who comes our way.
We would love nothing more than the chance to make this right. If you are open to it, please reach out to us directly via email, phone, or social media. We are standing by to personally review your account and finally get this sorted out for you.
Best wishes,
Dora
Savage X Fenty Team
Gorgeous items
Easy website
Beautiful products
Clear and concise photographs of products
Easy check out
28 May 2026
Unprompted review
Reply from Savage X Fenty UK
Hi Trisha,
Thank you for your amazing review!
We're thrilled to hear you've been enjoying the gorgeous styles and had such a smooth shopping experience with us!
It's great to know the website, product photos, and the checkout process all made things easy and enjoyable for you. Thank you for your kind words, and we can't wait to bring you even more beautiful pieces you'll love!
With care,
Lena
Savage X Fenty Team
STAY CLEAR OF THIS COMPANY
Absolute scam of a company. They charge you without you even realising you’re signed up to a monthly subscription, which they refuse to refund for, and this seems to be a common theme with a lot of people who have unfortunately ordered from this company. I thought with it being Rihanna’s brand it would be trustworthy, I was WRONG.
No matter how nice the bras may look, I would avoid this company completely - do not give them a single penny. Their items are uncomfortable, can be quite itchy and jag into you around the sternum area. It’s not worth the money, and the customer service is pretty poor. You need to call to cancel the subscription you didn’t know you had, and they still manage to take money out of your account afterwards.
Genuinely stay away from this sh1tsh0w of a brand.
*EDIT* it is obviously made unclear about any monthly charges, as so many people have this same issue but they’re just happy to take your money so this talk about “we never want anyone to feel taken advantage of” is just sh1t talk, because their actions speak way louder. I have already been in contact with the team, it solved sweet f=ck all - hence the review.
25 May 2026
Unprompted review
Reply from Savage X Fenty UK
Hi there,
We are very sorry to hear about this and we want to be completely transparent how our system works because we never want anyone to feel taken advantage of. When you make a purchase on our site, there is an option to check out as a guest, or you can choose to join our Reward Membership to get lower prices. If the membership is selected, it does include a monthly charge unless you choose to skip the month between the 1st and the 5th.
Regarding your cancellation, once a Reward Membership is closed, no further charges should ever occur. If money was taken after you spoke with us, that means something went wrong on our end or the cancellation didn't process correctly in the system, and we want to fix that for you.
We also take your comments about the quality and the customer service very seriously. Our designs are meant to be comfortable, not itchy or painful, and our team should always be helpful when you reach out. We are sharing your notes about the sternum fit and your experience with our support team directly with our managers so we can do better.
Please get in touch with us directly so we can look up your details, and see what we can do to resolve this for you. In any case, we will try to get in contact with you via mail.
Best,
Steve
SavageX Team
Good garment items I’ve ordered love
Good garment items I’ve ordered love. Products are well made and comfy but bit smaller than you’d expect. Communication could have been better though like an update on my order. Thought I’d been scammed then randomly arrived! On that basis would order again as do like the items purchased but an update on progress delivery for buyer would be most helpful in future. Also don’t think a subscription is necessary
17 May 2026
Unprompted review
Reply from Savage X Fenty UK
Hi there,
Thank you so much for your kind feedback!
Here in SavageX, we are so happy to know how much you love our products and designs. We are doing our best to keep our Reward Members and our customers satisfied.
If you ever need any assistance, there's no need to worry. Feel free to contact us via chat, email, or phone. We assure you that our customer support team will be more than happy to help.
Regarding our Reward Membership, I would like to let you know that as a Reward Member you are not obligated to either buy or pay each month. To keep all the benefits of the Reward Membership for free you simply need to log in to your profile between the 1st and the 5th of each month and click on the Skip The Month button.
For customers who don't wish to be part of the Reward Membership, we do have a guest checkout.
Kind regards,
Steve
SavageX Team
very good easy to use very good prices…
very good easy to use very good prices and products and product descriptions
19 May 2026
Unprompted review
Reply from Savage X Fenty UK
Hi there,
Thank you for reaching out to SavageX UK!
We are so happy to hear that you find our website easy to navigate and that you like our Reward Membership benefits. It means a lot!
We wish you a great day.
Best,
Steve
SavageX Team
The fit is poor
The fit is poor. The underlined bras tend to hurt.
Be aware that you are probably subscribing to a subscription. That was not clear to me. Found out 3 months later (=150 euros). The return policy is also difficult. I gave up on trying.
15 April 2026
Unprompted review
Reply from Savage X Fenty UK
Hello, Jutti:
Thank you for sharing your feedback with us. We are truly sorry to hear about your experience with the fit of our underwired bras and the unexpected subscription charges. We always want our members to feel comfortable and clearly informed, and it is disappointing to know we missed the mark for you.
We understand how frustrating it is to deal with uncomfortable products, unexpected fees, and a difficult return process. We want to make this right.
We will gladly look into your subscription and help you process your return. You can check here how to contact us https://help.savagex.com/hc/en-gb.
Your comfort and satisfaction are very important to us, and we hope to resolve this for you quickly.
Best regards,
Alex, Savage X Fenty Team
*0 Stars*
*0 Stars*
This subscription situation is terrible. You get caught up in it without meaning too, tried to cancel multiple times last year, they put me on pause, and then told me they cancelled it.. then a year later £60 comes out of my bank, so I ring to cancel once again, they told me they’d allow this one time offer to let me cancel it, although still tried to keep me on the subscription for 3 months, i was like hell noooo. so i did get the money back eventually, but just waiting now to see if they actually did take me off the system like I asked, such a shame because it’s giving a bad name to the company. It should be simply press a button to cancel a subscription just like it is elsewhere, but no unfortunately not..
10 May 2026
Unprompted review
Reply from Savage X Fenty UK
Hi Cameron,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced regarding your Rewards Membership and the subsequent billing issues.
At Savage X Fenty, we strive to provide a seamless experience for all our customers, and it is clear that in this instance, we did not meet that standard. We understand that the cancellation process felt repetitive and confusing, and we regret any stress caused by the unexpected charge to your account.
We'd appreciate the opportunity to review your account and make sure everything was resolved.
Please reach out to our Support Team:
https://help.savagex.com/hc/en-gb
With care,
Lena
Savage X Fenty Team
I want to spend more but when I entered…
I want to spend more but when I entered my address the country of the Philippines did not show up, it gave me 3 options, I just chose the Netherlands. So I am interested if I will ever receive it. The company should honor its oath of being all inclusive, which means the world. If I do actually receive the order I will be very happy. If I do not receive the order I will just chalk it up as a loss. Very interested to see how it goes though. Blessings.
13 May 2026
Unprompted review
Reply from Savage X Fenty UK
Hi,
Thank you for reaching out to SavageX. We are sorry to hear about the confusion regarding your shipping address.
We currently ship to the US, Canada, Spain, France, Belgium, UK, Northern Ireland, Germany, Austria, Sweden, Denmark, Australia, and the Netherlands, but we are always looking to expand to new countries!
If you need any help, please feel free to contact us via chat, email, or WhatsApp. Our agents will be more than happy to explain the process and assist you further.
Best,
Steve
SavageX Team
SHOCKING SERVICE AND IMPOSSIBLE TO GET IN CONTACT WITH
Customer service not available, chat bot should be 24 x 7 its NOT. wrote letter in Autumn 2025 to cancel membership, put block on credit card and still they ignore my cancelation of subscription and now they have just hit by card for another £60
12 May 2026
Unprompted review
Reply from Savage X Fenty UK
Hello James,
I want to thank you for taking the time to share your experience with us and for writing this review.
It is truly disheartening to learn that you feel let down by our customer support and our business model.
Please know that this is never our intention, as we sincerely designed the Rewards Membership to be a helpful and enjoyable part of our members' shopping journey.
We are especially concerned to hear about the difficulties you faced while trying to cancel your membership. It is important to us that every member feels completely in control of their own shopping choices, and we are sorry that we missed the mark for you.
We would love the opportunity to make this right and find a solution that works for you.
Please reach out to us at your earliest convenience via phone at 020 3936 1112, by email at support@savagex.co.uk, or through the live chat on our website at www.savagex.co.uk so we can personally look into your situation.
Kind regards,
Dora
Savage X Fenty Team
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