I was trying to use up my 3 credits but finding it difficult to find items that came to exact price. Lots of patience was needed and time. Justin (customer consultant) kindly helped me navigate and... See more
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Review summary
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Pros- the bar wear is nice but doesn’t fit true to size around the bosom. The material is nice. Cons- DO NOT JOIN THEIR MEMBERSHIP to get money off as you will be stuck with a 45 pound a month charg... See more
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I opted out for this month but you still decided to take my money and left me with no choice but to shop. The only reason I have not shopped on this website for a long time is because the options are... See more
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I gave the membership a go, but then this month (December) I skipped on the 3rd, and it still charged on my bank account on the 6th. I was very frustrated because I skipped, and knowing they don't do... See more
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Company details
Information provided by various external sources
Music and fashion icon Rihanna embarks on her newest venture: lingerie designer. Inspired to create a line of intimates that celebrates and speaks to all shades and shapes, Savage X Fenty will celebrate fearlessness, confidence, and inclusivity. In partnership with a team assembled from the industry's elite, the label is braced to disrupt and redefine the marketplace with its accessible price point and full range of nudes.
Contact info
Schlesische Str. 38, 10997, Berlin, Germany
- 020 39361 112
- support@savagex.co.uk
- www.savagex.co.uk
2.9
Average
3K reviews
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Reply from Savage X Fenty UK
Dear R.M.,
Thank you so much for taking the time to share your feedback and for giving us a 5-star rating!
We are absolutely thrilled to hear that your experience was simple, fast, and that you found our suggestions helpful. Providing a smooth and efficient experience is exactly what we strive for, and your kind words mean the world to our team.
Thank you for being a valued part of the Savage X Fenty community!
With care,
Lena
Savage X Fenty Team
I am extremely disappointed with my…
I am extremely disappointed with my experience of the Savage X Fenty membership enrolment process. I was charged £60 for a membership without any clear, direct explanation that I was being enrolled or that this charge would be applied. The process feels misleading, as the membership appears to be added through an automated online purchase flow rather than through transparent, informed consent.
What makes the experience even more frustrating is that the charge is reportedly non-refundable. In my opinion, a membership that is not clearly disclosed at the point of purchase should not be treated as a non-refundable commitment.
As a former luxury retail manager, I find this approach both unprofessional and damaging to customer trust. Transparency and clear communication are fundamental principles of good retail practice, especially when recurring memberships or significant charges are involved. Instead, customers are left navigating lengthy customer service email exchanges with little resolution, which only adds to the frustration.
I would strongly encourage Savage X Fenty to review its enrolment process, make membership terms far more prominent before purchase, and offer refunds where customers were not adequately informed. A premium brand should prioritise honesty, clarity, and customer satisfaction not rely on a purchasing process that many customers could reasonably find confusing or misleading.
16 July 2026
Unprompted review
Reply from Savage X Fenty UK
Hi,
Thank you for reaching out to SavageX UK.
We are very sorry to hear that you feel the information about the Reward Membership was not clear enough. We will be more than happy to explain everything to you.
There are two ways of shopping on our website: as a regular guest customer and as a Reward Member (by selecting a promotional offer). When you choose a Reward Membership price, we work to ensure that details on how the membership works are provided both before and after confirming the order. A confirmation email is also sent after the first purchase to provide additional information about the Reward Membership program.
As a Reward Member, there is no obligation to buy or pay each month. To keep all the benefits of the membership for free, you simply need to log in to your profile between the 1st and the 5th of each month and click on the "Skip the Month" button. With the Skip option, you can keep your membership entirely for free.
We always strive to be as transparent as possible and to make our customer experience a good one. We would like to make things right for you, so we have reached out to you directly via email to gather more details regarding your account.
Thank you for understanding, and have a good day.
Best,
Steve
Savage X Team
I am extremely disappointed with Savage…
I am extremely disappointed with Savage X Fenty. I made a one-time purchase and had absolutely no recollection of signing up for a VIP membership, yet £59.95 was taken from my bank account without my knowledge. It felt incredibly deceptive, as the membership was not made clear enough during the checkout process.
As soon as I noticed the charge, I cancelled the membership immediately and contacted customer service. I had not used any of the VIP benefits or services, but they still refused to refund me. Charging customers nearly £60 for a membership they didn't intentionally sign up for, then refusing to refund them even when they cancel straight away and haven't used any benefits, is unacceptable.
This experience has completely destroyed my trust in the company. I will not be shopping with Savage X Fenty again and would strongly advise others to check very carefully before making a purchase, as you may end up paying for a membership you never intended to have.
7 July 2026
Unprompted review
Reply from Savage X Fenty UK
Hi,
Thank you for reaching out to SavageX UK.
We are sorry to hear that you feel the information about Reward Membership was not clear enough. There are two ways of shopping on our website, as a regular customer and as a Reward Member (by picking a promotion). When you choose a Reward Membership price you are informed about how the membership works both before and after confirming the order. You also receive a confirmation email after your first purchase that provides you with additional information about the Reward Membership.
As a Reward Member you are not obligated to either buy or pay each month. To keep all the benefits of the Reward Membership for free you simply need to log in to your profile between the 1st and the 5th of each month and click on the Skip The Month button. With the Skip option, you can keep your Reward Membership entirely for free.
In any case, we will be more than happy to look into this for you. Please reach out to us privately, so our dedicated support team can look into your account and assist you directly.
Best,
Steve
SavageX Team
Brilliant clothes for real people
Fantastic site which is easy to use the categories are broken down in a simplistic way. They have pictures of real women & men to show you what the clothes looks like on different sizes. I am a curvy girl and I'm surprised how much they have for me to wear. From large cup bra sizes and very curvy, comfortable, fashionable clothes.
9 July 2026
Unprompted review
Reply from Savage X Fenty UK
Dear Natalie,
Thank you so much for taking the time to share your lovely 5-star review!
We are absolutely thrilled to hear that you find our website easy to navigate and that our inclusive sizing options and imagery resonate with you. At Savage X Fenty, celebrating real bodies and offering fashionable, comfortable options for everyone, including our curvy community and those looking for larger cup sizes, is exactly what we strive for.
Your feedback means the world to our team. We look forward to providing you with more amazing styles in the future!
Warm regards,
Lena
Savage X Fenty Team
New credits/bundle set up feels like a scam - cancelling my membership
Stock levels all over the place. Checkout crashing constantly. Endless changes to membership structure makes it now start to seem like a scam. It took over an hour to find anything in my size and actually make sense of the new ‘bundle/credits’ set up on top of the monthly membership fee. It’s been made so confusing and the whole shopping experience is totally unenjoyable now. I am cancelling my membership permanently.
8 July 2026
Unprompted review
Reply from Savage X Fenty UK
Hi Donna,
Thank you for sharing your feedback. Shopping with us is supposed to be a fun, empowering experience, not a stressful chore, and it genuinely hurts to hear that we’ve left you feeling this way.
Spending over an hour just trying to find your size and navigate the new system sounds completely exhausting. We hear you loud and clear, and there is no excuse for making your shopping trip so frustrating.
Please know it is never our intention to make our members feel misled. The new credit setup was actually introduced to give you way more variety and flexibility in how you use your credits-allowing you to mix, match, and unlock different bundle values, rather than being restricted to just one option. However, if the way it's laid out is causing this much stress and confusion, we have clearly missed the mark. Your time is incredibly valuable, and we are taking your feedback directly to our tech and design teams to make the system much easier to understand.
Please reach out to our customer care team, and one of our friendly agents will inform you in detail on how the credits work:
https://help.savagex.com/hc/en-gb
We really hope you will give us another chance!
With care,
Lena
Savage X Fenty Team
Nice and easy
8 July 2026
Reply from Savage X Fenty UK
Dear Naiomi,
Thank you so much for your kind feedback!
We are happy you found our site easy to browse and enjoyed our pieces!
Your support keeps us inspired to bring even more style and confidence your way! 💖️
With love,
Lena
Savage X Fenty Team
Reply from Savage X Fenty UK
Hey there,
Thank you so much for your kind feedback! It makes us happy that you find our website easy to use!
We wish you a lovely day!
Sincerely,
Steve
SavageX Team
I have had an account for over a year…
I have had an account for over a year so I am very aware of the subscription and the monthly 'skip' rule (albeit slightly sly). However, I have kept my account as sometimes I do like to treat myself.
Last month I used the chat function to 'cancel' my subscription yet I was charged £59 (!!) this month so I have tried all contact all avenues (webchat, whatsapp and email) to explain with proof that I had asked to cancel my subscription and that once I'd cancelled my sub, all emails went to my spam however, they have said they can't do anything about reimbursement. On top of this, their very non-intuitive website meant I could only log in to my account via the link that they email once a month (which was being redirected to my spam)
Please be hyper aware of this company as they will scam you out of £60 a month for polyester underwear.
I did give it one star for their quick delivery but arguably that's a stretch.
7 July 2026
Unprompted review
Reply from Savage X Fenty UK
Hello, Anon:
Thank you for sharing your feedback, and please accept our sincere apologies for the frustration and stress this situation has caused. We completely understand how upsetting it is to see an unexpected charge, especially after you took steps to cancel your subscription. We truly value your loyalty over the past year, and it is never our intention to make our members feel this way.
We want to make this right. We will reach out to you to review your account, look at your cancellation proof, and resolve this billing issue. We kindly invite you to reply so we can investigate the chat history and process your reimbursement as quickly as possible.
Thank you for your patience, and we look forward to sorting this out for you.
Best regards,
Alex, Savage x Fenty Team
This is a black owned company always…
This is a black owned company always willing to spend my money with black people and I love fenty underwear
2 July 2026
Unprompted review
Reply from Savage X Fenty UK
Hello, Shenika:
Thank you so much for the incredible support! We are absolutely thrilled to hear that you love our underwear. Knowing that we have earned your loyalty means the world to our team. Your support helps us grow and continue doing what we love. We truly appreciate you being part of our community!
Best regards,
Alex, Savage X Fenty Team
X Fenty
Very easy to use site, when ordering. Everything pretty straightforward we thank you. 🦡🦡🦡🍻🍻🍻🌌
2 July 2026
Unprompted review
Reply from Savage X Fenty UK
Hi Rasvaa,
We are so pleased to hear that you found our ordering process straightforward and website easy to use. Your positive feedback is greatly appreciated, and we thank you for taking the time to share your experience with us.
Thank you for shopping with us, and we look forward to your next visit!
With care,
Lena
Savage X Fenty Team
customer friendly site
25 June 2026
Unprompted review
Reply from Savage X Fenty UK
Hello, Vera,
Thank you so much for taking the time to share your kind words about our website!
We designed the site with your convenience and comfort in mind, so hearing that you found it user-friendly truly means the world to our team. Our goal is always to make your experience as smooth and stress-free as possible. Your feedback tells us we are on the right track.
We truly appreciate your support and are so grateful to have you as a customer. Please let us know if there is ever anything else we can do to assist you!
Best regards,
Alex, Savage X Fenty Team
They are Scammer, be away dont buy anything
At first, they lure you in with an offer like "3 bras for £20." You make a purchase, and in your order details you see a membership listed with a charge of £0, so you think, "It's free, what's the harm?"
Then, on the 6th of the following month, they suddenly charge £59.95 to your card. When you complain, they say it was mentioned in the terms and conditions. Of course, it's buried in the small print that most people don't read, which is exactly how they get your money.
You can't even avoid the charge once the 6th arrives, because they only allow you to skip the next month's membership between the 1st and 5th of each month. When you ask for a refund, they refuse.
To cancel the membership, you have to either call them or contact them through live chat. There is no simple cancellation button on their website, so they make sure you have to deal with customer service.
The products aren't particularly high quality either. It feels like they simply put their labels on generic products made elsewhere. They attract customers with discounts and then take £60 from their card every month.
A company to stay well away from. In my opinion, it's a scam.
14 May 2026
Unprompted review
Reply from Savage X Fenty UK
Hello, customer:
Thank you so much for taking the time to share your experience in such clear detail. We are truly sorry to hear about the unexpected charges and the frustration this situation has caused you. We strive to be transparent and to help each and every of our members. We will do the same here.
We would first want to inform you that every promotion on the page is made for our new Rewards members. This information is also visible when the member registers on the page and adds the items in the cart. Before placing an order, the system always asks the member to confirm and decide if he/she wants to become a Rewards member or not. The subscription is possible only if the member accepts it. If this is accepted, the system always sends an email to the member to inform about the terms and conditions, which are also visible on page.
It is incredibly disheartening to feel misled by an initial promotion. We try really hard to explain everything about how the membership works and how the member can make an order with standard prices, if he/she does not want to subscribe.
Furthermore, we would like to inform you that the Rewards membership can always be free. It provides a lot of benefits - such as the option to ''skip the month'', a free bra or undie after every 5th billing, surprise giveaway or sweepstakes, 15% discount on Fenty Beauty + Fenty Skin on the second Tuesday of each month, etc. It is necessary to know that this membership is not permanent, and it can eb canceled whenever the member decides it.
To be able to resolve this asap, we have reached out to you. We understand how you feel, and we want this situation sorted out immediately. We invite you to respond so we could help.
Thank you again for looking out for the community and sharing your perspective. We truly appreciate your openness.
Best regards,
Alex, Savage X Fenty Team
Great Products, Annoying site
Great Products, Annoying website.
I love shopping off fenty and being a member but I think my only qualm would be that the UI on the website can sometimes being annoying like not being able to filter by bra sizes, and also when clicking the options from the drop down bar, it doesn't display all the products so I have to search them, I do love the products and they sell out quick. I also wish they had smaller sizes as I'm a 30E but always have to buy a sister size. otherwise love fenty as well as the diverse range of models that they have on the site.
22 June 2026
Unprompted review
Reply from Savage X Fenty UK
Thank you for your feedback - we're so glad we could deliver a great experience. We truly appreciate your support and look forward to serving you again!
Just take my money
I have nothing negative. I love shopping at fenty x savage. The website is easy, the sizes are correct, they have models in all body sizes so you get a clear idea how it will look like, the fabric and how the product feel is out of this world. I refuse to buy my underwear anywhere else. My husband is also very happy with all the new lingerie. They also have a really good customer service. When I lost my job and forgot to pause my subscription they handelled everything straight away. Fast and very nice
I'm member for life now.
20 June 2026
Unprompted review
Reply from Savage X Fenty UK
Thank you for your feedback - we're so glad we could deliver a great experience. We truly appreciate your support and look forward to serving you again!
They don’t inform you correctly that…
They don’t inform you correctly that they have a paid membership and they’re going to take out £60 each month, and it’s not clear on their website at all.
And for cancelling it, you need to call them which is not really helpful.
17 June 2026
Unprompted review
Reply from Savage X Fenty UK
Hello Mana,
Thank you so much for taking the time to share your review with us.
I am truly sorry to hear about the frustration and difficulties you experienced with our membership and the cancellation process.
We always want our customers to have a smooth and positive experience, and it is clear we fell short here.
Regarding the membership program, it was designed to be a helpful, optional benefit during checkout that requires accepting our terms to enroll.
However, we completely understand that this was not communicated transparently enough, and we sincerely apologize for the confusion this caused.
If you have any remaining questions or if there is anything we can do to help make things right, please don't hesitate to reach out.
Our dedicated customer support team is here for you and will be more than happy to assist.
Best wishes,
Dora
Savage X Fenty Team
Easy to find what i wanted and a great…
Easy to find what i wanted and a great selection of sizes
16 June 2026
Unprompted review
Reply from Savage X Fenty UK
Dear Rebecca,
Thank you for your fantastic feedback! We're so glad that you find our platform user-friendly and are happy with our services. Your support means the world to our team. Thank you for shopping with us, and we look forward to your next visit!
Best wishes,
Dora
Savage X Fenty Team
Its only Fenty for us
I just keep ordering.... Love everything, the fabrics, quality. Even my husband wants nothing but Fenty for himself.
12 June 2026
Unprompted review
Reply from Savage X Fenty UK
Dear Jolene,
Thank you so much for taking the time to share your feedback. We are thrilled to hear that you are enjoying our products! Providing a great experience for our valued customers means the world to our team. Thank you for choosing us, and we look forward to serving you again soon.
Kind regards,
Dora
Savage X Fenty Team
Very simple to order
Very simple to order, discounts were as advertised- extremely happy about that
10 June 2026
Unprompted review
Reply from Savage X Fenty UK
Hello, Filiz:
Thank you so much for sharing this. We are thrilled to hear that your ordering process was smooth and that the discounts rolled out exactly as promised! Your satisfaction is our top priority, and hearing that you're extremely happy truly makes our day.
Thanks for being a valued member, and we look forward to serving you again soon!
Best regards,
Alex, Savage X Fenty Team
Scam
I’m a student and really wanted some cute affordable bras and saw on here that if I signed in I’d get a discount. I’m usually very observant before doing stuff like this then about a month later and also receiving said item I get charged £59.95 leaving me with not enough for food!! It’s a rabbit hole that’s easy to get into it’s also a terrible way to all in all scam people but it’s also a terrible way to design it. If i don’t get my money back i will be taking more serious measures. after reading other reviews I’m disappointed to learn I’m not alone but glad it’s not an action of stupidity from myself but from this brand. Please be cautious if you plan on buying from here.
9 June 2026
Unprompted review
Reply from Savage X Fenty UK
Hello Katie,
Thank you so much for taking the time to share your honest feedback with us. We truly value hearing about your experience, as it shows us exactly where we need to step up and improve.
We are incredibly sorry to hear that navigating our membership has been such a frustrating experience for you.
We always aim for our checkout process to be completely transparent, and I sincerely apologize that we fell short of your expectations this time.
Our Rewards Membership is designed to bring you joy and convenience, offering perks like exclusive access to collections, special discounts, easy returns, and the flexibility to either shop or skip a month. It truly hurts to know it caused you stress.
We would love the opportunity to make this right for you. Please reach out to us directly so we can take a closer look at what happened, and ensure you feel genuinely heard and cared for.
Best wishes,
Dora
Savage X Fenty Team
Scam
Like others on here, I also was scammed by this website, believing I was buying a couple of cute pairs of bras without realising I was being signed up to a monthly subscription.
I have read the responses to other reviews raising these concerns, and can see that as a company they know it’s intentionally misleading and complicated to cancel and frankly don’t care.
Absolutely shocking. Scammers. Do not give them your card details.
9 June 2026
Unprompted review
Reply from Savage X Fenty UK
Hello, Katie:
Thank you for sharing your feedback, and please accept our sincere apologies for the frustration and distress this experience has caused you. We are truly sorry that you feel misled, as it is never our intention to make our customers feel trapped or deceived. We fully understand how upsetting it is to discover unexpected charges on your card. While we try to outline our flexible monthly Rewards membership terms clearly during checkout, once again we apologize for the inconvenience. Your feedback is incredibly valuable, and we take your comments about our cancellation process seriously as we continuously look for ways to make our system more straightforward.
We want to make this right for you immediately and therefore we will reach out to you. We invite you to respond so we could resolve this asap.
Best regards,
Alex, Savage X Fenty Team
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