Sands & Associates Reviews 

3,462
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 633 reviews, reviewers overwhelmingly had a great experience with this company, often describing the staff as kind, patient, and non-judgmental. Customers consistently highlight the exceptional customer service, noting that every step of the process was clearly explained, making stressful situations much easier to navigate. Many appreciate the support and guidance received, which helped them feel confident and hopeful about their financial situations. The overall service is frequently praised for being efficient, professional, and tailored to individual needs, leading to a smooth and positive user experience. People are particularly grateful for the manageable payment plans and the feeling of being taken care of during difficult times.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, kindness, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Service

Reviewers consistently express high satisfaction with the service, often highlighting the professionalism,... See more

User experience

Customers had positive experiences with user experience, finding the process clear, easy to understand, and... See more

Payment

People report positive experiences with payment, finding that the company helped them pay off debts at an... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was in an extremely bad financial situation and didn’t see any way out. I reached out to Sands & Associates after reading their reviews, and I am happy to say that they were accurate. My team of She... See more

Company replied

Rated 5 out of 5 stars

Great customer service, I was so overwhelmed and they helped me feel like I can fix my financial situation. Every step was explained to me and it was an awesome feeling thank you so much sands and ass... See more

Rated 5 out of 5 stars

Catherine Harris made the process as easy as possible. She was incredibly helpful and indulged many silly questions from me. I very much appreciate the work she’s done on my behalf and i can’t help bu... See more

Company replied


Company details

  1. Debt Relief Service
  2. Financial Consultant

Written by the company

Founded in 1990 and currently operating from a network of local offices throughout BC – Sands & Associates are multi-year Consumer Choice Award winners who provide individuals and small businesses with real solutions to debt. As Licensed Insolvency Trustees, we are the people who can legally shield you from your creditors when you need a plan to deal with your debts.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(3,462)

600 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing Grace and Peace of Mind

Sands & Associates brings me back peace of mind for relieving me from my debts which I thought would have no end, Now I feel I can live with no worries, Thanks a million, SANDS & ASSOCIATES,and HANNAH BRANDON

19 May 2026
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Reply from Sands & Associates

We are pleased we could assist you with resolving your debt and that you have peace of mind moving forward.

Rated 5 out of 5 stars

Excellent

My experience with Sands, specifically Jennifer Thom was absolutely the most efficient and fast process . She made it easy to understand the process and was patient and made sure you understood every step of the consumer proposal. The other staff was just as efficient. Such a great team.

6 May 2026
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Reply from Sands & Associates

Thank you for your kind review. We are happy to hear our team assisted you with the insolvency process with efficiency and that it was easy to understand.

Rated 5 out of 5 stars

Caring and Flexible…

This company is professional and courteous, attending to individual needs of clients like me. They take a personal interest in what I need and they are flexible. I can't say enough wonderful things about working with their team!

13 May 2026
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Reply from Sands & Associates

We understand each client's situation is unique. Our team works together with our clients to ensure the insolvency process is successful and clients are able to move forward debt free.

Rated 5 out of 5 stars

I received excellent help and guidance

I received excellent help and guidance. Most importantly, I was treated with respect and without condescending judgement.
I would recommend Sands & Associates wholeheartedly to anyone seeking help.
Thank you.

5 May 2026
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Reply from Sands & Associates

Thank you for your recommendation. We are happy to hear our team guided you successfully through the insolvency process in a non-judgmental and respectful manner.

Rated 5 out of 5 stars

My experisnce with Sands & Associates…

My experisnce with Sands & Associates was great! They made me feel extremely comfortable and guided me along the process every step of the way.

13 May 2026
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Reply from Sands & Associates

We are pleased your experience was so positive and that you felt supported throughout the insolvency process.

Rated 5 out of 5 stars

I had a very positive eExcellent support and professional servicexperience with…

I had a very positive experience with Sands & Associates. The staff were professional, supportive, and explained everything clearly throughout the process. They were responsive to my questions and made a stressful situation much easier to handle. I appreciate their guidance and would recommend their ser

20 May 2026
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Reply from Sands & Associates

Our team strives to provide clear guidance throughout the insolvency process in a professional manner. We are pleased you felt supported.

Rated 5 out of 5 stars

They where very professional and helped…

They where very professional and helped me every step of the way i highly recommend using sands and associates

20 May 2026
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Reply from Sands & Associates

We are glad you found our team professional and helpful, thank you for your recommendation.

Rated 5 out of 5 stars

Sands and associates was super kind and…

Sands and associates was super kind and friendly not pushy at all and was very helpful to get me back on track !!

20 May 2026
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Reply from Sands & Associates

We aim to provide assistance with the insolvency process to our clients in a friendly and approachable manner. We are pleased you had a positive experience.

Rated 5 out of 5 stars

Very friendly

Very friendly, helpful and understanding

20 May 2026
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Reply from Sands & Associates

We are happy you found our staff welcoming and supportive.

Rated 5 out of 5 stars

Everyone was very helpful

Everyone was very helpful. They walked me through the process from beginning to end. They were kind and non-judgmental. I have a fresh start.

13 May 2026
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Reply from Sands & Associates

We are glad our team guided you throughout the insolvency process step by step towards a fresh start.

Rated 5 out of 5 stars

“Great team

“Great team, professional service, and very smooth experience. I truly appreciate their support. Highly recommend!”

14 May 2026
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Reply from Sands & Associates

Thank you for your kind praise and recommendation.

Rated 5 out of 5 stars

Everyone was super friendly it was easy…

Everyone was super friendly it was easy to get through if I had any questions it was answered right away honestly was really happy with how it all turned out this is kind of a stressful move for myself but I'm now able to regulate my payments and not feel so overwhelmed by debt

13 May 2026
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Reply from Sands & Associates

Thank you for sharing your experience with us. We are glad to hear your questions were answered in a timely manner and that you found the insolvency process effortless.

Rated 5 out of 5 stars

Very helpful

Very helpful, super professional.
I highly recommend

13 May 2026
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Reply from Sands & Associates

Thank you for your positive recommendation.

Rated 5 out of 5 stars

Didn't know where to turn or how to get…

Didn't know where to turn or how to get out of the downward spiral I was in. Contacted Sands and they were very open in their explanation and process. It's a huge relief and a weight off my shoulders.

13 May 2026
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Reply from Sands & Associates

Having outstanding debt can be stressful. Our team is available to assist clients with resolving debt so they can move towards being debt free.

Rated 5 out of 5 stars

Jagdeep Dial from Sands & Associates…

Jagdeep Dial from Sands & Associates was extremely helpful and helped make the process of filing a consumer proposal quick, stress free and easy to understand the process. Highly recommend for someone needing an insolvency team.

13 May 2026
Sands & Associates logo

Reply from Sands & Associates

Thank you for your recommendation. We are pleased the consumer proposal process was a stress-free and straightforward experience.

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