Sandelier Reviews 178

Delivered without any damages.I love the picture or as I call it movement art.Love love it

Great for therapy but they costs too much, I would loved to bought a bigger 1

Absolutely love it I got the lavender one! My Grandies love watching it slide too!
Thank you so much ❤️❤️

I am totally happy with my Sandier. No problems whatsoever in ordering or shipping. The product itself is fantastic and exactly what I had imagined. Looks beautiful on my wall and operates flawlessly.

The item itself is beautiful. There were some issues with mine but customer support responded and took care of my concerns. I appreciate the resolution and the flexibility of the team to help with my questions. It's great to know that even if things come up, you will be supported. That's actually one of the most important things when making a purchase. Thank you Sandelier team!

It’s great I love it except that I want it to go slower. It’s abit too fast

My wife really enjoys her unique Sandelier!

I LOVE my sandelier and I turn it over at least once every day to see the new creation. I find it very relaxing to watch the colors settle into a new landscape everytime I turn it over.

Takes forever to get delivered but both of my orders a cheap one then a more speedy one came in perfect condition and as shown on their site. Faster shipping is needed for sure

Absolute scam of a company. I ordered a wall piece, quickly realized it was a tiny, plastic piece of junk. I tried to return as per their return policy, then was stuck in credit card refund purgatory and they never honored my return request.
Run fast and far from this scam of a company.

EDIT: I won't change my review. You failed to return my product and now I am warning others that they may never be refunded for the garbage you sell.

After having a glitch in the system that charged me twice..I have finally got everything settled and my money returned

I ordered late for a Christmas gift, it took a while and while I didn’t hear anything until I reached out, they responded very quickly, just a simple handcrafted back ordered product. I haven’t seen it in person as I sent it to my brother and family in Jackson, WY but they loved it! If they are indeed handcrafted, worth the money but check the sizes, they appear smaller than advertised but are indeed accurate. At some point will get one for myself to reflect and compliment the Arizona deserts 🏜️

Terrible company, awful company service, refusing refunds and just ignoring you. Awful people to deal with, wouldn’t recommend unles you’re looking to get SCAMMED

Edit: I did eventually receive the product I ordered, so I've updated the title accordingly. Tracking website was utterly useless... I checked it every day for updates but eventually it just turned up unannounced. Product itself is a bit underwhelming, and definitely not good value for money.

Ordered 4th Dec 2022, with delivery advertised on their website between 7-14 working days.

Their tracking system shows no updates beyond "Order Confirmed".

Emailed for an update on 19th Dec, and received a generic reply of "we'll look into it and get back to you", but received no further email. Chased them again on 12th Jan to allow for xmas.

In the meantime I've received countless spam emails from them, including an email talking about their woman's underwear. Pretty sure this company is a scam and am so glad I used my credit card.

The 3 sand art frames I ordered arrived in perfect condition. They made wonderful Christmas gifts and my family loves them! This company is amazing and I will order from them again in the future. Thank you so much!

I bought the large one for my wife for xmas. It got here at a reasonable time, I opened the box, it was packed well, all looked good, I briefly took it out and put it on its side to make sure the sand was falling and it wasn’t broken or anything. Everything seemed to work fine. Gave to wife, she really liked it.
Then, I went to mount it a week later, and once mounted realized there ws a hole in the side. I assumed this was the maintenance hole.
The issue was, it’s a poorly drilled hole, with chips all around it. They also don’t provide you with a rubber plug or anything so you won’t see it. The frame is white so it really stands out. Also, the sand basically dropped in under 30 seconds once I mounted it. I know this will likely be fixable once I get the syringe.
But, I was very disappointed in the hole on the side. It makes it look cheap. And the company won’t do anything about it, even after I showed them photos. Will be disputing this with my card company.
Don’t deal with these guys. They don’t stand behind their product when an issue is their fault.

I purchased one for our anniversary and my husband and I loved it so much we bought one for our daughter’s birthday. It appears to have too much air so the Sandelier has to be adjusted often for smooth flow. My daughter has not reached out to Sandelier, so no fault of theirs.
We also bought one for our son and daughter in law for Christmas. They have not hung theirs yet so more to come. We love the beautiful changes as the sand flows and we flip ours several times a day! Love it!!

Went through hell trying to receive the product, no tracking updates or anything, and they refuse to refund you when your item never arrives, bunch of scammers. Would never return to this company, completely unreliable and not worth it. DO NOT BUY FROM SANDELIER

I had no issues with my order and they kept me updated. I received it and loved the colors. I got lots of compliments when I had my Christmas dinner. Everytime I go by it I turn it and watch it. It is unique and different which is what I like.