Sanaulla Store Reviews 

226
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Timely Customer care service & On Time delivery of order is the Best Experience from Sanaulla.Staff Effort & team work is appreciated bcoz without it no business finds Success. InshaAllah i will shop... See more

Company replied

Rated 5 out of 5 stars

I order my outfits from Sanaulla Store, and I always had a great experience. I am so impressed with my recent order! I had custom-stitched 12 outfits.The team was wonderful to communicate with through... See more

Company replied

Rated 5 out of 5 stars

I order clothes from online after 2 days i receive my order. I order 2 lawn sutie and both of them very beautiful i suggest to low rates so every can buy for sanaullah. Iam very satisfy from sanullah... See more

Company replied

Rated 1 out of 5 stars

Very bad stiching and very expensive stiching. They don't check clothes before sending overseas. You pay extra for accessories and they buy same design lace in different colours for more outfits. T... See more

Company replied

Company details

  1. Clothing Store

Written by the company

Sanaulla Store Online offers the largest range of Pakistani original branded designers clothing, having complete range of lawn, embroidered & printed dresses in chiffon, cotton, khaddar, linen & jacquard fabrics. Also provide stitching services.


Contact info

4.0

Great

TrustScore 4 out of 5

226 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 37% of negative reviews

Typically replies within 2 weeks

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4.0

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(226)

28 reviews in the last 12 months

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Rated 1 out of 5 stars

Be aware of these Dodgy people

Please please please I request everyone for not buying from these people. They are fake company. I spent too much $$$$$ for my suit a month ago...which I haven't even received till date. My money is stuck with them. I kept on requesting and trxting them to either send me the article or refund me. They kept assuring me that they will ship it soon but till date they did not even ship any. On asking they come up with lame excuses evertime for example..." this article is unavailable or they are waiting from their Vendor for the article...Bla Bla Bla....and when I tried to call them on thier number as soon as I mentioned my order number they hung up the call...and then didn't pick it again....and when I kept on ringing them they disconnected their line so that I couldn't call them again. I am so upset and disappointed on their dishonesty...I gave them so many chances to prove them right...but eventually they appeared to be dodgy and dishonest...they took my hard earned money...which they will have to pay somewhere for sure. Because I believe in Karma. But please i want to warn all of you for not wasting your hard earned money on these loosers. Bcz I understand how we work in overseas and earn the money. So plz plz plz plz be aware these people will take your money and be very prompt with you in the beginning for their messages and reply...but once they receive your money...then Boom...you forget about it....its gone already. Also their website and whatsapp service looks professional...but please dont fall for it...trust me they are fake...I am very sad about my experience with them and trusting them...but please you guys don't be their victim.

17 October 2023
Unprompted review
Sanaulla Store logo

Reply from Sanaulla Store

Hi Ms. Rub,

We are so sorry that you had such a negative experience shopping with the Sanaulla store. It is truly appalling and saddening.

However, we believe we can still make things right. Could you please share you order details with us? Is there any way we can get in touch with you and ensure you are completely satisfied with our services?

Looking forward to getting in touch and clarify all your concerns and resolve the issues. 🤝🏼

Rated 1 out of 5 stars

Don't waste your time on them

Don't waste your time by ordering dress from them. I ordered 2 dresses for an occasion, they sent me only one ( cancel the other order after 20 days without notifying me) then they didn't refund me on my account, they put money on their wallet. So I had to order another dress from them only,I had very less time left,so I paid for urgent stitching ( again paid for deliver,although I wasn't my fault that they cancel my previous order) and guess what, the order hasn't even completed on time. 2 days after the shipping date they said they have some issue ,stitching department will send me email. Neither they refund my money nor they send me the dress. And I couldn't wear the dress that I wanted to wear on my occasion, I had to find an alternative. Since I live abroad it's hard to get an alternative option I this limited time .

12 October 2023
Unprompted review
Rated 1 out of 5 stars

Beware and never buy from them

Order 2 dresses from them 1 month a ago to wear on my event on oct 15 , everything was done, shows on their website clothes in stitching process i still being emailing them message them for update on my order no reply and whenever reply came is yes we noted down ur concerns ur order will be delivered its in stitching for now .
But bang when its time for order delivery they messaging me sorry we don't have this article its being delayed ARE YOU SERIOUS 2 days left in my event and thats what they message me now like where u were all this time.
worst experience of my life

12 October 2023
Unprompted review
Rated 1 out of 5 stars

Extremely Disappointing Experience with Sanaulla ruined my event!

I recently had an extremely disappointing experience with Sanaulla when I placed an order for a custom-stitched men's shalwar kameez on July 11th. At the time of ordering, I was promised a delivery date of July 19th, which seemed reasonable because my event was on August 10th. However, my experience took a frustrating turn from there.

Firstly, I provided them with my size as requested, both at the time of placing the order and afterward, to ensure the perfect fit. However, what followed were numerous delays, and I found myself in a constant state of uncertainty. My attempts to follow up with their customer support regarding the status of my order yielded no responses whatsoever.

The breaking point came on August 8th when, after almost a month of waiting, my order had still not been delivered. In desperation, I requested a refund, not expecting much given their track record of poor communication. Surprisingly, they finally responded, but to my disappointment, there was no apology for the extended wait or the lack of communication. Instead, they assured me that my order would be delivered immediately.

However, even after this assurance, I found myself waiting for another three days with no sign of my order. This lack of reliability and the disregard for customer concerns have left me thoroughly unsatisfied with my experience with Sanaulla.

I finally received my order on the 18th which became no use to me. I know that this is my last time ever trusting Sanaullah for any of my orders. HORRIBLE EXPERIENCE!

11 July 2023
Unprompted review
Rated 1 out of 5 stars

Never buy from there they are…

Never buy from there they are absolutely fraud i ordered online they charge me extra 4000 rs and they are not gonna give meback my money bad experience poor customer service

18 September 2023
Unprompted review
Sanaulla Store logo

Reply from Sanaulla Store

Dear Ms. Sadiqa,

Our team has responded to your concerns and has also provided the completed payment breakdown proving that you have not been overcharged at all.

We would request you to please remove this review. Thank you.

Rated 5 out of 5 stars

Amazing team great work

Living overseas for a long time and having nowhere to buy traditional Pakistani dresses always make me sad.
Once a friend introduced me to the online store name as SANAULLAH. The life changed from that day.
Variety, selection, stitching, fabric, fashion, brands and what not you get under one roof or rather under one click.
Initially I ordered some dresses overseas and was so much worried if those will get delivered in time or actually get delivered. Customer service was efficient to answer my queries and worries 😊 and to my surprise order was delivered lot earlier than the estimated time. That day and today, Pakistan or Australia , SANAULLAH is my ultimate shopping rather online shopping destination.
Tried some other big brands online as well but got really disappointed with their customer service and satisfaction.

Great work team SANAULLAH
Keep up the high quality and standards.
May Allah bless you all.

Happy and satisfied customer
Saima (Australia)

5 September 2023
Unprompted review
Rated 5 out of 5 stars

It was pretty easy to place my order

It was pretty easy to place my order. I got notifications on time throughout my order got delivered. Absolutely Satisfied with the service.

4 September 2023
Unprompted review
Sanaulla Store logo

Reply from Sanaulla Store

Thank you so much for your feedback :)

Rated 1 out of 5 stars

I no need you are extra charge my order…

I no need you are extra charge my order cancal now i no need buy u any drass

16 September 2023
Unprompted review
Sanaulla Store logo

Reply from Sanaulla Store

Hi,

Please accept our sincerest apologies for any frustration and inconvenience caused. Could you please share your order number with us so we may look into the case and resolve it at utmost priority?

Rated 1 out of 5 stars

order#566884

order#566884
i live in uk and ordered prince coat from there website everything went well until next day they send me an email that the payment is not processed which is not true as the money is already deducted from my account i send them numerous emails but no reply what so ever now on the tracking its says order cancelled but they have already taken my money i think they are running some sort of scam i hope to get my money back really bad experience and tell whoever is handling your email to atleast acknowledge if someone send an email

13 September 2023
Unprompted review
Sanaulla Store logo

Reply from Sanaulla Store

Dear Mr. Usman,

We deeply regret any inconvenience you've experienced, and we sincerely apologize for the delayed response to your emails.

Your feedback is valuable to us, and we are continually working to improve our customer support services. Please note that your emails were sent at 4:30 a.m. Pakistan time, a time when our support team is not available. Please accept our apologies for any frustration this may have caused.

We would greatly appreciate another opportunity to assist you with your order. If you could kindly provide us with the details, we will promptly process your order and ensure a smoother experience this time.

Once again, we apologize for any inconvenience, and we look forward to the opportunity to serve you better.


Rated 5 out of 5 stars

I have ordered from Sanaulla Store over…

I have ordered from Sanaulla Store over the years!!!! the most reliable place ever. Only relaible place in Pakistan. would give them more than 5 stars if i could.

4 September 2023
Unprompted review
Sanaulla Store logo

Reply from Sanaulla Store

Thank you so much for your feedback and your trust in us over the years. Looking forward to keep serving you for years In Sha Allah :)

Rated 5 out of 5 stars

I live in the UK and have regularly…

I live in the UK and have regularly tried to purchase clothes from pakistan designers and the majority of them excluding baroque who are also ace at delivering quality products have let me down so I was hesitant to place an order with sanaullastore.com but I did and it was the simplest process ever from purchasing to receiving the product it only took 5 days which is amazing .Definately order from sanaullastore.com again.

17 August 2023
Unprompted review
Rated 4 out of 5 stars

As Salamu alaikum mene y suit order kiya bhot achha h lakin white lace bhot kharab ho rahi h gandi b ho rahi h or damage b to plzzzzz ap sey recvest h ki muje lace change kar de plzzzzz

As salamu alaikum mene y suit order kiya bhot achha h lakin white lace bhot kharab ho rahi h gandi b h or damage b to plzzzzz ap sey recvest h ki muje lace change kar de plzzzzz

26 August 2023
Unprompted review
Sanaulla Store logo

Reply from Sanaulla Store

Dear Ms. Kulsum,

Hamari details k mutabiq apka issue resolve kardia gya hai aur apko new daaman patch bhej dia gya hai :)

Rated 5 out of 5 stars

Excellent work!

I ordered 2 dresses online from Sanaulla store online, got them stitched as well. It did take about 7 weeks time but let me tell you they did an amazing job.... everything about the dresses is just perfect. If you dont live in Pakistan and looking for a reliable site to order from, your search is over. This is it! Keep up the great work guys... we (the overseas Pakistani's) appreciate it more than you would ever know. Thanks!

1 August 2023
Unprompted review
Rated 5 out of 5 stars

Professional, respectful and supportive.

I had an amazing experience with Sanaullah. I put in an order and needed it to be stitched in a timely manner as I initially misunderstood the shipping dates. They were so helpful, open to communication and so professional. They went the extra mile and got my shipment ready when I requested it. The quick stitching process did not compromise the quality and my dress is made with great quality and care. We are so quick to critique when things don’t go our way, but we should also praise when someone goes above to help us. This review is not paid for or no incentive. Just a very happy customer!

25 July 2023
Unprompted review

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