ZIIA ONLINE Reviews 23

Where nice elegant beautiful outfit really neat cutting and stitching Ma

I have ordered from Zia a few times now and alhamdulilah everything is always perfect the sizing the material how I want it to be sewn it’s always ma shaa allah perfection I would never got to anyone else as her pieces are outstanding the stitching is also very good can’t complain at all about anything I wish you more success in your buisness

Salaam dear. Received my outfit so many thanks to you for getting it to me before EID. The outfit looks amazing and as always absolutely love the neat stitching and I could never fault your advice. May Allah put so much barakah in what you do for others and the joys you bring to someone’s smile when they have complete trust in you taking care of their orders. Not to forget the physical exhaustion you go through many thanks and looking forward to ordering from you again AS Always every year. Eid Mubarak in advance to you. 🥰

It was my first time ordering from Ziiaonline. First of all I was so impressed by the huge selection that is available on their website and how easy it is to customise your outfit. I ordered two outfits from them. I have received them today and they are perfect. They have been adjusted and stitched for my height. I have to say I am super impressed by the care and effort put into the order. In the past I have had an awful time ordering online from other websites so I am always cautious. I definitely recommend ordering your outfits from here without any hesitation. I have already placed some more orders with them.

I’ve finally tried the outfit on and it fits absolutely perfectly! amazing stitching honestly. The scarf matches perfectly too!! Cannot wait to wear it, May Allah swt reward your business and put barakah in it Jazakallah so much for your amazing service!!

EDIT to respond to owner:
You’ve said twice that I “repeatedly” asked to see the outfit, but you’ve failed to mention that you didn’t respond until I chased you. I didn’t message repeatedly for no reason, I literally followed up because you hadn’t sent the video I requested. When you finally did respond nearly two weeks later, you still didn’t send all the videos I asked for. Please don’t frame that as though you were doing me a favour.

You also keep saying the order went through “stages,” yet you never communicated that to me as the customer. If you’re relying on that as justification for refusing cancellation, then why wasn’t I updated that it was in progress? That’s something you’ve avoided addressing from my very first emails. You also don’t provide any clear timeline for cancellation in your terms, which is something that should be clearly stated.

At no point did I say there was “no communication.” I stated the facts:

- I placed an order

- received an automated email confirmation, and nothing further unless I reached out myself. The only communication beyond that was when I had to repeatedly ask for a video....something you keep bringing up yourself.

I’m also unclear why you’ve claimed you won both disputes or they 'sided' with you. I closed one myself and reopened it due to the ongoing lack of communication. Both the bank and Klarna are currently siding with me, largely because you failed to respond to them as well. That’s the reason this process has dragged on. It’s incorrect to say they sided with you.

The fact that I had to sell the outfit to recover my money is unacceptable. Publicly promoting a “refund or replace” policy as though it’s exceptional, when it’s standard consumer practice, doesn’t change how this situation was handled.

We both have the full email chain as evidence. I remained calm throughout this process despite having to open two disputes, but customers are not going to accept inconsistent terms, poor communication, or policies applied without clarity.

Your service throughout this situation has been extremely disappointing. Klarna had to step in because basic information, including your returns address, which I requested multiple times and even offered to cover the cost for...was never provided.

Of course you will not respond to this email because you know i'm right. I will happily keep going because there are points that you didn't even answer. You've got your payment, which is great, but this doesn't mean I'm not going to add this on social media. I'm not a liar, no have I ever had to do this, but I'm tired of Asian business businesses thinking that they're always right with nothing to back them up with.

Review:
I would not recommend purchasing from this brand based on my recent experience.

I placed an order for an unstitched outfit on 8th January. On 25th January, I requested cancellation as my event was no longer going ahead. During that time, I received no communication beyond the initial confirmation email, no progress updates or dispatch notifications.

The website does not clearly state any cancellation timeframe. It mentions that “orders cannot be cancelled once production begins” and that a cancellation fee may be deducted during production. However, it does not define when production begins, nor was I offered the option to pay a cancellation fee! Nowhere on the website did it state a cancellation time frame (for example 7–14 days). As a customer, I reasonably assumed I could cancel before dispatch.

Interestingly, my order was dispatched the day after I emailed requesting cancellation. I was then informed that it could no longer be cancelled because it had passed “final quality checks” and was being prepared for dispatch.

When I attempted to resolve the matter, I was told I would need to return the item at my own cost and have a £5 fee deducted, despite having tried to cancel prior to dispatch and despite unclear cancellation terms. When I asked for the returns address under reasonable conditions, it was not provided. And I asked MULTIPLE times for a returns address.

I escalated the matter through Klarna. After weeks of back and forth and no resolution, I ultimately sold the outfit myself and paid Klarna to close the dispute and to not deal with this merchant.

Clear policies and transparent communication are essential when running an online business. Unfortunately, this experience lacked both and resulted in nearly two months of unnecessary stress.

I was honestly quite nervous ordering a Pakistani outfit online, especially for an important occasion, because it can be such a hit and miss.

But ZIIA made the whole process way easier than I expected. Communication was clear, the outfit arrived when they said it would, and the stitching and quality were really good.

What stood out most for me was Afifa’s attention to detail. It actually feels like you’ve got a personal shopper / stylist helping you rather than just ordering from a page and hoping for the best.

You can tell she understands all the usual issues people face when ordering and really tries to avoid them. I’d definitely order again and recommend ZIIA to anyone who’s unsure.

😍 OMG, I'm obsessed with Zia Online! 👏 I always ordered from them and it is a TOTAL game-changer! The clothes are trendy, comfy, and high-quality and authentic pakistani designers
Sizing is spot on, and the delivery was super quick The website is so easy to navigate, and customer service is super helpful they always make sure that everything is spot on .Seriously, Zia Online has become my go-to online shopping destination! when i was in Uk even now when i have moved to australia and it always will be 💖
⭐️⭐️⭐️⭐️⭐️ 5/5 stars!

I’ve been shopping with ziaonline for the past 6 years now and I’ve never had any problems. I always receive my items on time and they’re tailored exactly how I asked them to be. I highly recommend them to everyone.

I’ve always an amazing experience shopping with her since ages now. She always delivers clothes right on time, and the quality is consistently excellent. Her customer service is truly outstanding—she’s friendly, responsive, and genuinely cares about making sure every order is perfect. I highly recommend her to anyone looking for great clothing and reliable service. I’ll definitely keep coming back!

I have been ordering stitched and unstitched outfits from ZIIA for over a year and a half now and I can truly say the quality and service is truly the best. The outfits are always beautiful with no shortcuts and poor quality like I have received from other retailers. Very reliable and great customer service.

Excellent first time experience ordering with Ziiaonline. My outfit was beautifully stitched, will be ordering again

I have been ordering from Ziiaonline for years and have never had any issues. The service provided has always been amazing and they have always gone above and beyond when I needed extra accommodations. I could not recommend Ziia enough they are just amazing at what they do.

Absolutely Disgraceful Experience – Avoid at All Costs

Ziia Online has been, in my personal experience, one of the most unprofessional and shockingly unethical companies I have ever dealt with. After years of being a loyal customer—and recommending them to countless friends and family—the way they handled my last order was nothing short of disgusting.

Before their newly introduced “Refund or Replace” rule, I purchased an outfit for over £500 that arrived damaged. Instead of resolving the issue promptly or professionally, the company dragged their feet and showed zero accountability. I was forced to go through Citizens Advice and even threaten legal action just to receive the refund and return-cost coverage that any reputable business would have issued immediately.

The entire process was appalling and showed a complete lack of integrity, respect, and basic customer care. After everything I had to endure, I will never purchase from Ziia Online again and have strongly advised all my friends and family to steer clear.

No consumer should ever have to fight this hard to be treated fairly.

Update: response to ziia’s reaponse
From day one, I asked for the return details so I could send the outfit back, and it was you who made the process difficult. Under consumer regulations, customers are not responsible for return postage when an item is faulty or not as described—yet you insisted that I pay for it.

Please stop misleading your customers. The refund was never reversed, and I have proof of this.

I stand by my review and strongly advise other customers to avoid this company.

The whole process from picking out my dress to ordering was very smooth. I got soo many compliments when I wore it on a wedding!! I'm so happy to finally have found a desi clothing shop that I can trust. Thank you Ziia ❤️

The service was very professional and the team also customised me a scarf with my outfit. Everything was delivered on time and perfectly.
Very happy with the service ❤️

Great customer service! Have been ordering since a while now and she would accommodate all my extra wishes. I have ordered custom made outfits and designer outfits both always stitched to perfection. She’s my go to lady whenever I need a new outfit she always sorts me out.

The best customer service any customer could ask for! Very efficient in responding and took on a very last minute order after being let down by a different business! Ziia delivered on time. I’ve ordered previously too & the stitching quality & details are very different others always on point! Thank you for the best customer service! 10/10

The suits offered are of exceptional quality, complemented by outstanding customer service. Additionally, the delivery time is consistently accurate.

Had the best experience ordering from Ziia. Absolutely went above & beyond to get me my orders early! Sewen to perfection & exactly like the pictures. Would 100% recommend and will definitely be placing more orders. So professional and kind xx