Great product made even better with excellent customer service. Bought Sahara Patio heater 4 years ago and it recently stopped working. Replacement parts were very fairly priced, but after care and su... See more
Company replied
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Review summary
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Previously had contacted the company to purchase a replacement part. None in stock at that time but was contacted later and able to buy replacement part. Initially contacted the company as was kept... See more
We recently opened up our Sahara BBQ after using it last summer, it had all been cleaned down and safely weatherproofed for the winter, however, we noticed that the bamboo trays were unfortunately c... See more
Company replied
We have the S350 and it cooks as good as it looks, we usually squeeze on enough for a family gathering (10-12) the warming rack is really handy, as are the side trays. I damaged my side trays an... See more
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Company details
Written by the company
Sahara BBQs are the leading BBQ manufacturers in Ireland, England, Europe, and USA. We are leading the way as wholesale BBQ suppliers providing innovative and quality BBQ products. Discover just how versatile barbecue cooking can be with our delicious and super easy recipes. We offer a wide range of BBQ products including patio heaters, portable BBQs, gas BBQs, portable gas fires, 2 burner plus, 3 burner oak BBQ, and so much more. Are you seeking a handy portable BBQ for on the go, well look no further than our BBQs for cooking on the move. Contact us with any questions that you may have.
Contact info
Creowen Road, A63DX27, Kilcoole, Ireland
- +353 (0)1 2873797
- info@saharabbqs.com
- www.saharabbqs.com
4.7
Excellent
277 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 1 week
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Delivery Info.
Hi, Sahara Customer Support was great when contacting directly. Package delivery was scheduled to take 5-7 working days. Delivery was attempted 2 days after order completion message which would normally be appreciated. Unfortunately, with no warning, courier details or delivery tracking this didn't suit on this occasion. Managed to rearrange with courier for a couple of days later on second attempt. Maybe bit more communication between supplier, courier and customer would help. Thanks.
23 April 2024
Good item when it eventually got here…
Good item when it eventually got here very long wait with no real updates.not particularly great price but was stuck
25 April 2024
Heater Maintenance
Like the heater but Thermo-couple went out in 4th year and it was very difficult to replace and now heater is still not working.
1 February 2024
Good product and good quality and we…
Good product and good quality and we enjoy using jt
26 April 2024
Fast efficient service
26 April 2024
first time using Sahara
Easy to put together. Good looking BBQ. Have used it 3 times and it was very good to use and to clean afterwards. I would recommend Sahara
19 April 2024
Order delivered on time
Order delivered on time ; "just as ut said on the tin" ' great service
26 April 2024
Nice and easy process
Nice and easy process, from knowing what part to order from there expertise ,very professional.
3 April 2024
I made a mistake by ordering the wrong…
I made a mistake by ordering the wrong size of heat shield, but Sahar BBQs made it right by sending the right even tho it was my mistake. Thank you Sahara BBQs!
8 April 2024
From the minute I spoke to the…
From the minute I spoke to the receptionist,right through the hole process to promptly receiving the product excellent service,thanks again!
1 January 2024
Excellent service
Excellent service - I got the spare parts I want and was able to collect them myself. Service staff were brilliant to deal with
25 April 2024
Great product
Great product. Efficient service. Delivery could be organised/managed a bit better. Delivery driver arrived unexpected, no indication of when delivery was due. Minor wrinkle
26 April 2024
Very pleased with the parts I bought…
Very pleased with the parts I bought and with the videos which helped greatly with fitting.also very happy with their customer service.
25 April 2024
Excellent gas BBQ
Really easy ordering system. We got exactly the gas BBQ we wanted, together with some free extras, and it was delivered very promptly. I’ve just finished fitting everything together (which was very straightforward) and it’s excellent, even better than our previous model.
26 April 2024
Self assembly way too onerous and no…
Self assembly way too onerous and no option to pay for serviced assembly
1 April 2024
Unprompted review
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