Sagasavings Reviews 

66
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained that the website and application procedures were extremely complicated, requiring frustrating video verifications and photo uploads that frequently failed to work. People also expressed deep dissatisfaction with customer service representatives and strict limitations placed on cash withdrawals as well as accounts held by loyal existing customers. However, some customers also noted that opening new accounts and transferring funds back and forth was exceptionally fast and straightforward. Consumers additionally appreciated the competitive interest rates provided and the overall simplicity of operating the online savings accounts once they were successfully established without any technical errors.

What people talk about most

User experience

People report ambiguous experiences with user_experience, reflecting a high level of disagreement among... See more

Customer service

Reviewers mention negative feedback about customer service, highlighting frustration with long wait times and... See more

Payment

Customers consistently note ambiguous experiences with payment, reflecting a wide range of differing... See more

Application

Clients share ambiguous opinions on app availability and functionality. Some reviewers express disappointment... See more

Website

Customers had negative experiences with website signup processes, reporting that web forms are a complete... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Only recently setup account and then they start offering better rates for new customers. I asked for the new rate but they said i couldn’t have it as it was only for new customers. I then said i wante... See more

Rated 1 out of 5 stars

I have also tried to open an easy access saver and It’s definitely more trouble than it’s worth. I applied, was then told to upload my ID and was then told that this hadn’t worked, so would need to... See more

Rated 1 out of 5 stars

Just tried for the second time to go through the long process to open their new 4% savings account. You have to take a video of yourself, and when you get to taking a photo it cannot be changed to the... See more

Rated 1 out of 5 stars

new account backed by Natwest looks good - but is a trap. Once you've opened it there is no access to the new versions with higher rates - basically a kicking for existing customers. There's no work... See more


2.3

Poor

TrustScore 2.5 out of 5

66 reviews

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No history of asking for reviews

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2.3

All reviews

(66)

45 reviews in the last 12 months

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Rated 5 out of 5 stars

Simple and easy

Simple, easy to sign up and so far so good. I have been with Saga before and only left when the interest rate dropped. Cheers guys.

14 April 2022
Unprompted review
Rated 4 out of 5 stars

Overall Good Experience

Overall Good Experience. The account was easy to open and funds are moved and updated quickly. The online service is clear and easy to use. The interest rates are OK - not the best, but not too far off.
The downsides are:
- The use of 'bonus rates' .. why bother ? just another thing to remember, just update the rates with whatever best can be offered - it is a variable account after all.
- The 100k limit is not enough - the reason for 4 stars not 5. Sure the FSCS guarantee is only 85k, but competitors such as Paragon have a 500k limit.
So only useful for medium savings.

9 November 2021
Unprompted review

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