Sagasavings Reviews 

I have had a very disappointing experience with Saga Savings while dealing with my late father’s estate. As executor, I provided a grant of probate and clear written instructions to transfer funds to the sole beneficiary (his widow), which all other banks I've needed to deal with (both high street and online) have done without issue. Saga refused outright, insisting they would only pay into an account in my name, even though this meant either unnecessarily mixing estate money with my personal funds or a time consuming visit to the bank to open a temporary executor account. They would not show any flexibility, simply repeating “policy”, and would not properly consider reasonable alternatives. The situation was made worse because Saga does not support APS for inherited ISAs, despite my mother already holding an ISA with them. What should have been a straightforward bereavement process became stressful, time-consuming and upsetting at an already difficult time. I would not recommend them based on how rigid and unhelpful they have been.

My mother's savings were trapped in Saga Savings for three years because she had Alzheimers and they wouldn't accept our power of attorney. She died three months ago and they still won't release the funds to us. Every time I contact them they have another excuse to introduce delay. Today I asked to raise a formal complain and apparently I can expect it to take two weeks to get a response, which I am confident will contain an excuse for another delay.

I'm at my wits end. It really feels like they've simply stolen my mother's savings and have no intention of giving it back.

This is how they treat older customers like my mother and bereaved relatives like me. They are despicable.

Invested with Saga Savings. They kept moving platforms so that I had to do extensive work to track my savings. When I rang them they said i had never invested with them making it hard to find my savings although I eventually did. Savins have been passed to Flagstone who have paid me no interest at all since Sept 25

Just tried for the second time to go through the long process to open their new 4% savings account. You have to take a video of yourself, and when you get to taking a photo it cannot be changed to the front facing camera. You have to have a passport or driving licence to open the account. The short time you get to receive and enter the codes is ridiculous. I have given up.

Low interest rates. Higher rates are available to new customers but I can't open a new account. Unlike with the excellent Coventry Building Society where I can open a second or third savings account with a better rate and move my money across.

I have a couple of accounts with Saga and today because I have 2 accounts with zero balance and I wished to close them I phoned up customer services.
I was closing these because I keep getting messages about changes in interest rates and it was for their benefit to close them.
What a farce, far too many security questions, extremely unhelpful and resulted in me stopping the call.
Unbelievable.

Been with Saga for a while now, reccommend their savings accounts, easy to navigate and manage online. The Customer Service was also very responsive amd helpful when I needed them. Like everywhere you may not want to use them for absolutely everything but that doesn’t make them bad.

The phone was answered quickly. Really helpful girl took time to solve my problem.

I rang to enquire about Saga savings and asked the Customer Service Advisor why there was a poor Customer Services poor rating on Trustpilot. She would not answer the question. Her sole interest was "selling" me an account. I will never use Saga again as I do not trust them.

I want to transfer my ISA. AMAZED to find this is a time-wasting paper and post transaction! Why do they require a paper form to be signed as they DO NOT HAVE a signature of mine with which to compare it as everything to date has been transacted online. I wish I had looked at the comments on Trust Pilot before choosing to invest with them. My husband is in a similar situation and we will both be removing every penny we have with them ASAP.

To transfer a Saga ISA out the process is still all paper, which delays things immensely. Then the funds are send by cheque to the new ISA provider. This also takes ages and in this day-and-age is completely ridiculous.

This is such a disappointment as previous to trying to transfer out the saving and ISA account I had with Saga were really good and I was very pleased.

I will not be using Saga savings again though, and would advise against anyone else doing the same.

I’ve been with Saga Savings for over a year now. Easy to open accounts. Good rates of interest. Always able to get thru on the phone within 3/4 minutes during the day - unheard of during an era where all companies have recorded messages saying”we’re VERY busy”. Had a bit of a hiccup with them this week, sorted speedily. Would recommend.

Have tried to contact saga about my savings account but was still waiting 25 minutes later after 7pm, if I was abroad how much would this cost,give up and emailed.THEY REPLY please wait longer as we are busy,I had asked for them to call me,i am so busy and you have my money making money for you.

Had various Saga accounts and one was an isa. I got a better rate of interest do I tried to transfer my isa to a new provider and first of all after 3 phones calls none of the customer service tell you they don't operate a back transfer service, it as to be done by post and they send a cheque out to the new provider, this is like going back 30 yes with posting cheques out and not using electronic back, but saga don't tell you until you complain that it's not been transferred. I opened 3 isa and each got rejected by sage stating they can't find my account. I miss the time scale to input funds into my new isa so had to close them. The time and effect dealing with this is just not worth it, I finally got ot done after numerous emails and complaints, every isa provider work with back transfer service for smooth operation for the customers but saga make its extremely difficult so you just leave the money with them. Worse isa service possible and way out of date

Had problems with money transfer online but very helpful lady sorted out on phone

My mum rang today 18/1/23 at 10:22, was quite shocked at how the lady spoke to her, gave little to no time to let my mum speak and give the security questions which made my mum upset and ended up crying as she was panicking so she was forced to ask me for help, when I was asking for the information she rattled it off, which I ended up telling her to slow down as even I struggled to comprehend what she was saying, they are supposed to be an over 50’s savings company but don’t know how to deal with the older generation, spoke to quickly so my mum couldn’t absorb the information she was given. The customer service people need to be trained properly/ differently to help the older generation better. Ended up going online and sorting it myself for her, was told that it couldn’t be transferred into an ISA which I had no problem in doing online, so why have a customer service centre in the first place. All they have have cause today is unnecessary stress for my aging mother. Will not be using them again unless the call centre staff are retrained appropriately.

I had some money in Saga and wanted to add more but lost my pin number, so I phoned them and spoke to
Sarah who was brilliant and had loads of patience with me as I couldn't work out how to complete getting back on my Saga account, I couldn't thank her enough as she talked me through every move until I finally achieved it which took me ages as im not good on that sort of thing. Well done Sarah I hope Saga appreciates you.

I can’t emphasise enough how dissatisfied I am with SAGA.
I opened up an ISA account with them awhile ago – I have attempted to transfer the I say into a new provider on three occasions now – as saga only accept ISA transfer forms via the post rather on the electronic system that EVERY other provider uses - it’s caused incredible difficulties meaning months and months of me not actually being able to transfer my money out of my SAGA ISA. I would strongly advise no one to open an ISA with SAGA as you’ll never be able to transfer it elsewhere! Antequated and very old school company.

My experience was good, and luckily I didn't run into any of snarfs that some of the reviewers here unfortunately did, how frustrating for them :-/ Saga Savings has been a good home (aka minimising loss with the present inflation rate) for my savings, for the past 3 months, and the online system works well. I'm now moving on, to Coventry Building Society, as presently they've the best combo of interest rate, max deposit, accessibility, etc. The closure had to be done by phone, on 0800 028 1701, though it was all handled very efficiently. And I learnt on the call that you don't need to wait till your monthly interest is applied, before closing. Whatever interest you've earned up to the date of closure, is first applied to the account. They'll offer to post you out a transaction listing, or you can download a PDF online. Oh, and before you hang up, don't forget to ask for a Tax Certificate (aka S975 Certificate Of Interest I think) to be posted out, which you'd likely need for your Self Assessment Tax Return, if you do one. As per most current and savings accounts, oddly these things are not sent automatically.

A good website. But ISA transfers are done as they were in the dark ages: if you want to transfer your ISA to another provider, SAGA require your signature and not a lot of banks realise this. When SAGA eventually do the transfer, they send a cheque to your new provider. Yes, a cheque. My transfer is still not complete after 10 weeks.