Saga may be a few quid more expensive than other companies, however, you can talk to a real person that speaks clearly. They've always answered any questions I've had, plus I have had to claim on my... See more
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A mistake was made in relation to a policy and Hazel Ambler from the underwriting team called. She explained the problem very clearly and confirmed the solution. She we extremely courteous, polite,... See more
Company replied
Saga has just insured my holiday for a most competitive price. They ask questions which seem relevant to the situation. Of course, the proof of the pudding lies in the eating thereof… I could possibly... See more
Had problems getting a single trip travel insurance policy on a search engine but didn’t know why. I was also refused on Saga’s web site. Spoke to Saga on the phone and was given the probable reason... See more
Company replied
Company details
About Saga Insurance
Written by the company
Saga offers an array of products and services exclusively for the over 50s, including insurance, home care, holidays and the UK's best selling monthly magazine.
We will work with you to make things right.
At Saga, we strive to ensure that our customers are treated fairly. If you are dissatisfied with a service or product we have provided, we take your concerns very seriously.
In the first instance, please email us at services.customer-relations@saga.co.uk with any concerns or comments you may have so that your complaint can be dealt with in line with our complaints policy.
Contact info
3 Pancras Square, N1C 4AG, London, United Kingdom
- 01303 771111
- services.customer-relations@saga.co.uk
- www.saga.co.uk
4.1
Great
45K reviews
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Reply from Saga Insurance
We are pleased to hear that you find Saga value for money. Thank you for your feedback.
Kind regards
Kieron
Reply from Saga Insurance
We're happy to hear that our 3-year pricing met your expectations. We appreciate your positive feedback!
Kind regards
Kieron
Problem solved by Saga
Had problems getting a single trip travel insurance policy on a search engine but didn’t know why.
I was also refused on Saga’s web site. Spoke to Saga on the phone and was given the probable reason for rejection. I arranged travel insurance to include existing conditions.
30 July 2026
Reply from Saga Insurance
We appreciate you sharing your experience. We understand that finding suitable travel insurance, especially with existing conditions, can be challenging. We are pleased that our team was able to assist you in securing the necessary coverage.
Kind regards
Kieron
Home Insurance
I purchased SAGA Home Insurance by dealing with a human being on the telephone. As an older person I do not want to do business on the internet. It is soulless. The gentleman I got was polite and extremely patient with me. Thank you.
1 August 2026
Reply from Saga Insurance
We are so pleased to hear about your positive experience with our team. We truly value providing personalized service and appreciate you highlighting the patience and politeness of our staff. Thank you for your kind words.
Kind regards
Kieron
Very helpful lady who was very patient…
Very helpful lady who was very patient and explained everything without being rushed
29 July 2026
Reply from Saga Insurance
We're delighted to hear that our colleague was so helpful and took the time to explain everything clearly without rushing. Thank you for sharing your positive experience!
Kind regards
Kieron
At the end of completing insurance form…very happy with the result
At the end of completing insurance form application experienced a slight problem.
Having to call Saga the problem was fixed very quickly.
30 July 2026
Reply from Saga Insurance
We appreciate you sharing your experience. We are glad we could quickly resolve the slight problem you encountered with your insurance application.
Kind regards
Kieron
Appalling Service
Called to register power of attorney and they supplied an email address. The POA was promptly sent as the advisor stated they would call back in an hour. No call received! I called the following afternoon to progress and the advisor stated they called the previous day but when challenged stated maybe I didn’t. My 82 year old mother had moved house and I needed to update her new address and register a high value item. After spending another 20 minutes on the phone I as asked to wait on hold for 5 minutes whilst the spoke with the loss adjuster. . I stated please call me back, just as well as it was over 15 minutes later I received the call, the advisor stating she was out on hold by the loss adjuster. It then transpires they have my email containing the POA but cannot now find the attachment!! This is a very sensitive document and should not be misplaced!! I then decided it to proceed with the amendments and cancel the policy as I have little faith in the advisor nor their systems. This is not acceptable service for anyone and especially not for seniors. I was advised my mother would be charged £35 cancellation fee for the appalling service and the balance of the policy credit left £4.88 owed. I stated at least the outstanding balance should be waived but advised only if I stayed on the line for a further 8 mins to raise a complaint, I declined. Needless to say 10 minutes later my 82 year old mother received the demand for £4.88. Please don’t worry Saga, I will ensure this is paid tomorrow.
3 August 2026
Unprompted review
Reply from Saga Insurance
Hello Mr Lynch
Thank you for sharing your experience. I am truly sorry to hear about the difficulties you faced while trying to manage your mother's policy, especially given the sensitive nature of the documents. It's clear that the service you received fell far short of expectations, and I understand your frustration with the miscommunication and the handling of the Power of Attorney.
If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.
However, you can still leave us a message outside of these times and providing you have given an email, we will always get back to you when we are next available.
Kind regards,
Liam
Very easy to complete for my car…
Very easy to complete for my car insurance and cheaper than others.
24 July 2026
Reply from Saga Insurance
We're so glad to hear that you found the process of getting car insurance easy and that we were able to offer you a more affordable option!
Kind regards
Kieron
Good Customer Service
Good Customer Service
The information provided is comprehensive, if there are queries they are dealt with promptly. Advisors are very helpful and if they say they will call back they do.
31 July 2026
Reply from Saga Insurance
We are so pleased to hear that you had such a positive experience with our customer service. It's wonderful to know that our advisors were helpful and provided comprehensive information, dealing with your queries promptly. Thank you for your kind feedback.
Kind regards
Kieron
Received my car insurance renewal…
Received my car insurance renewal today. Noticed the card payment details referenced my expired card. Called to amend only to be told they could only update the card if I made the full payment now.
This means I have to call back again in a month - really!?
3 August 2026
Unprompted review
Reply from Saga Insurance
Hello,
Thank you for sharing your feedback. I'm sorry to hear about the inconvenience you experienced when trying to update your payment details for your car insurance renewal.
To save you calling to our offices, you can also make payment for the renewal online via your MySaga, when you are ready to make payment.
If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.
However, you can still leave us a message outside of these times and providing you have given an email, we will always get back to you when we are next available.
Kind regards,
Liam
Excellent Saga agent who provided all…
Excellent Saga agent who provided all the necessary information and guided me through the process calmly and professionally
1 August 2026
Reply from Saga Insurance
We are so pleased to hear that our agent provided you with all the necessary information and guided you through the process calmly and professionally. We truly appreciate you sharing your positive feedback!
Kind regards
Kieron
Excellent customer service
The premium was comparable with other providers but it was the personal service on the phone that made SAGA stand out. I have a few health problems but Darren talked me through things and explained everything very clearly. He was very patient and considerate when I explained a few things and made sure I got the cover that would be needed.
29 July 2026
Reply from Saga Insurance
We are so pleased to hear about your positive experience with us. It's wonderful to know that our team provided such helpful and patient service, especially when discussing your health concerns. We always aim to ensure our customers feel fully supported and understand their coverage options. Thank you for sharing your kind words.
Kind regards
Kieron
saga customer reviue
helpful knowledgeable friendly customer advisor who explained everything i needed to know
31 July 2026
Reply from Saga Insurance
We're delighted to hear that our customer advisor provided you with such a helpful and informative experience. Your positive feedback is appreciated!
Kind regards
Kieron
Great experience The best experience I've had to get a…
The best experience I've had to get a travel insurance
Saga understood what I wanted and delivered
1 August 2026
Reply from Saga Insurance
We're so glad to hear that you had such a positive experience with us. It's wonderful to know that we understood your needs and delivered exactly what you were looking for. Thank you for your kind words!
Kind regards
Kieron
Very easy process.
Professional courteous staff and ease of purchase. The transaction took a fairly substantial amount of time but in the end fulfilled my requirements completely.
1 August 2026
Reply from Saga Insurance
We're delighted to hear that our staff were professional and courteous, and that your purchase ultimately met all your requirements. We appreciate your patience with the transaction time and thank you for your positive feedback!
Kind regards
Kieron
Saga is a brand I can trust
Saga is a brand I can trust, it's easy to contact them, the staff are very helpful
14 July 2026
Reply from Saga Insurance
We are so pleased to hear that you trust our brand and found it easy to contact us. It's great to know our staff were very helpful.
Kind regards
Kieron
Saga reward experienced and careful drivers.The renewal was easy and my renewal…
The renewal was easy and my renewal premium was less than the competition quoted me for the same and less cover.
29 July 2026
Reply from Saga Insurance
We're delighted to hear that your renewal process was easy and that we could offer you a more competitive premium for excellent coverage. Thank you for sharing your positive experience!
Kind regards
Kieron
Happy to have changed to Saga for my home insurance.
My previous insurance was through my building society - they changed their provider and the price escalated dramatically. A friend recommended Saga and I applied online. For the same level of cover I’d had previously, the price was much less. The Saga website was easy to negotiate and the forms straightforward to complete. The cover is comprehensive and I am happy with my policy documents, which are written in very clear language.
2 August 2026
Reply from Saga Insurance
We are so pleased to hear that you found our online application process straightforward and our website easy to navigate. It's wonderful to know that our comprehensive cover and clear policy documents have met your expectations, especially after your previous experience. We truly appreciate you sharing your positive feedback with us.
Kind regards
Kieron
Saga treats me as an individual spoke…
Saga treats me as an individual spoke to a customer service agent who went through everything with me
30 July 2026
Reply from Saga Insurance
We are so glad to hear that you feel treated as an individual and that our customer service agent was able to assist you thoroughly. We value your positive feedback!
Kind regards
Kieron
On-line application not an easy process
My only complaint so far concerns on-line application.
Some boxes which needed to be clicked lit up but contained an X and there was no immediate acknowledgement of the action. Also, if one spotted an omission it was not always possible to go back to the appropriate page.
2 August 2026
Reply from Saga Insurance
Hello Martin,
We appreciate you sharing your experience with our online application process. We understand that encountering technical difficulties, like unresponsive buttons and navigation issues, can be frustrating.
I can see that the policy has now been proceeded with.
If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.
However, you can still leave us a message outside of these times and providing you have given an email, we will always get back to you when we are next available.
Kind regards,
Liam
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