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Russell's British Store Reviews 

811
•
TrustScore 5 out of 5

4.8

Supermarket
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Review summary

Created with AI, based on recent reviews

Evaluating 198 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptionally fast shipping times and secure packaging that consistently keeps all goods completely safe and undamaged during long transit. Customers truly love being able to easily order a wide variety of wonderful products from home, noting the website is extremely simple to navigate. However, some people mentioned occasional issues where specific ordered items were missing or incorrect upon arrival at their home. A few customers also noted frustrations with third-party courier services when parcels were significantly delayed, mishandled, or sent to the wrong delivery location.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting exceptionally fast... See more

Product

Consumers find product offerings to be a source of great satisfaction, highlighting a wide selection of items... See more

Service

Users describe positive interactions with service, highlighting a consistently brilliant and outstanding... See more

Order

Customers had positive experiences with order, consistently praising the fast dispatch times and secure... See more

Quality

Reviewers highlight positive aspects of quality, noting that items arrive well-packed, protected, and in good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used Russells' on a number of occasions and every time I'm very impressed with the speed they dispatch my order. The items are always well packed and protected, I've never had any problems. Th... See more

Rated 5 out of 5 stars

I have used Russells on a number of occasions, and have nothing but praise for them. Their packaging is second to none, I have so far received nothing damaged. Delivery time, from order to receiving i... See more

Rated 5 out of 5 stars

The service from Russell's is wonderful , a rapid delivery time from point of order. We've never had any breakages the team pack everything so well. The price point is good compared to other sites, de... See more

Rated 5 out of 5 stars

My order was sent to the wrong address, but the error was dealt with very promptly and I received my parcel very soon after. I am very happy with the service provided by Russell's, and understand th... See more

Company details

  1. Supermarket

Written by the company

British supermarket in Torrox Costa importing over 2500 lines.

Contact info

4.8

Excellent

TrustScore 5 out of 5

811 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(811)

255 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great selection and easy experience

Such a great selection, I have lived in Spain for almost 10 years and a lot of British products are hard to find nowadays, I spent so much money in one 'big shop' but everything was fantastic and it all arrived way ahead of schedule. The courier even called me up to say he wasn't far away to check I'd be in. I have a big stash to keep me going but I will be back again!

25 July 2025
Rated 5 out of 5 stars

Wonderful shop

Wonderful shop. Great selection of goods. Securely wrapped and boxed. And best of all, and amazingly quick service. I will be shopping here on a monthly basis. Many thanks.

15 July 2025
Rated 5 out of 5 stars

Great service

Website easy to use. Delivery on time(and very prompt), packaging fit for purpose and notifications were good. Well done, will definitely be using you again 🥰🥰

15 July 2025
Rated 5 out of 5 stars

highly recommended

Order from Russell's on a regular basis, excellent in every aspect, never a problem.Quick and efficient.Would highly recommend.

25 June 2025
Rated 5 out of 5 stars

Prices are reasonable

Prices are reasonable, and the delivery was within 24 hours within the given time limit.
The goods were very well-packed.
Overall very efficient, will order again from them.

18 June 2025

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