Rugvista Reviews 

8,717
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 120 reviews, reviewers had a great experience with this company. Customers frequently mention that the website is easy to navigate, making the ordering process completely seamless. People truly love the wide variety of beautiful designs, praising the soft textures and overall product quality. Consumers are also consistently impressed by the extremely fast shipping and helpful service. However, some reviewers were not happy with delivery delays or tracking issues causing prolonged uncertainty. A few other people also felt that certain carpets arrived folded with deep creases and structural damage. Some customers mentioned receiving poor assistance when trying to resolve issues with customer support.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, while many reviewers praise the wide variety... See more

Quality

Consumers find quality to be positive, regularly praising the beautiful designs, soft textures, and vibrant... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising super quick shipping,... See more

Order

Users describe ambiguous interactions with order, as many reviewers highlight a very easy and fast purchasing... See more

Customer service

Reviewers mention negative feedback about customer service, frequently highlighting a lack of response to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The rug's pattern matches well—something I absolutely didn't expect and was very happy. You need to take its thinness into account and use an underlay to prevent slipping, as it is thinner than usual.... See more

Company replied

Rated 4 out of 5 stars

Well, it was a bit different this time, could not order at the beginning. Maybe the site was struggling somehow...Usually it works like one two three...However, I made my order after few hour trying.... See more

Rated 4 out of 5 stars

Huge variety of rugs, easy to sort out the ones that are relevant for me, which speeds up the selection!

Company replied

Rated 5 out of 5 stars

I bought 2 rugs from here at a very good price point. Shipping was quick, especially considering the distance. Unfortunately neither suited my space, so despite being very nice and of high quality I n... See more


Company details

  1. Rug Store
  2. Oriental Rug Store

Written by the company

Rugvista — Helping People to a Home They Love. We founded Rugvista in 2005 with a clear mission and purpose: we help people to a home they love by making it simple and enjoyable for our customers to find the perfect rug. From the very beginning we have focused on offering high-quality rugs at fair prices while providing a seamless and convenient shopping experience. Today we are proud to be one of Europe’s leading online rug retailers serving customers across multiple countries. Our collection includes over 30,000 rugs ranging from traditional hand-knotted Oriental designs to modern machine-woven styles; each rug is carefully selected to ensure quality, durability and timeless design so our customers can feel confident in every purchase. We believe that shopping for a rug should be just as enjoyable as living with it: that is why we provide clear product information, detailed images and an intuitive online store. Reliable delivery across Europe, flexible return policies and friendly, responsive customer support make the shopping experience simple, safe and stress-free for every customer. Headquartered in Malmö, Sweden and operating across Europe, we combine Scandinavian design values with international craftsmanship and modern e-commerce solutions. Our team works every day to improve our services, expand our selection and inspire confident interior choices for every home. We are committed to building long-term relationships with our customers by providing high-quality products, excellent service and a shopping experience that is transparent, trustworthy and consistently enjoyable. At Rugvista we help our customers create spaces that feel personal, welcoming and beautiful—one rug at a time.

Fantastic range of rugs at bargain rates!

Written by the company

100 day money back guarantee
Free shipping on purchases and returns
Over 25 000 different rugs to choose from
Wide selection of colors and sizes

Contact info

4.1

Great

TrustScore 4 out of 5

9K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

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4.1

All reviews

(8,717)

172 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ohannes made my experience at this…

Ohannes made my experience at this company great. Not only did he help me pick the perfect rug for the clinic, but he was also the most polite and kind person I have ever encountered.
I would 100% recommend the quality, delivery, and prices!

7 November 2024
Unprompted review
Rated 5 out of 5 stars

My experience was great

My experience was great, UX was top notch while ordering tha carpet for the kids room. Will be posting pictures, carpet is amazin will be ordering soon.

19 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, the return process was made simple, quick, no fuss refunded monies very quickly! would shop with them again!

11 November 2024
Unprompted review
Rated 1 out of 5 stars

Worst carpets I ever bought

Worst carpets I ever bought. The room is full of fibers comming out of the carpets. Even after I vacuum it a long time, fibers are everywhere.

16 November 2024
Unprompted review
Rugvista logo

Reply from Rugvista

Dear Liviu,

Thank you for providing us with valuable feedback. We’re truly sorry to hear about your experience with the carpet. 

It’s worth noting that shedding is a common characteristic of many new carpets, especially those made from natural fibers like wool or hand-tufted materials. This process typically decreases over time with regular vacuuming and use. 

Please reach out to our customer service team at info@rugvista.com so we can better understand your situation and assist you with a solution. 

Your satisfaction is very important to us, and we’d love the opportunity to turn this experience around for you.

Rated 1 out of 5 stars

Not arrived !!

Placed my order on 10th November. I received a email the following day (Monday 11th) stating that my order will be delivered on Thursday 14/11/2024. So naturally I did not go to work that day. ON Thursday I was waiting at home all day for my parcel to arrive. I kept checking the tracking to make sure that it was still going to arrive since it said out for delivery . At 16:39 I see an update from UPS tracking that said address information required, however there was no option for me to update my address. I thought this was very odd since the order confirmation from rugvista showed the correct adress. I went ahead and called UPS and they insisted that the shipper had provided incorrect shipping adress so it will not be delivered on this day and they will have to reschedule the delivery.

I am very disappointed since I lost a whole days pay waiting for a delivery that did not arrive. I will now have to lose another whole days pay to wait for the delivery to arrive again.

Roughly 1 hour after contacting UPS they called me and informed me that it will be delivered the following day. Still 2 days of pay lost. Which I am not happy about at all !

Update on 15th November. AGAIN IT WAS RESCHEDULED FOR THE EXACT SAME REASON!!!
Only god knows if it will come or not but at this rate.
I am literally fed up!!!

14 November 2024
Unprompted review
Rugvista logo

Reply from Rugvista

Hi Khaled! 🤗 I’m sorry to hear you had issues with your delivery and an unpleasant experience! Please know we’re here to help. Just send a quick email to our customer service team at info@rugvista.com with your order number and a description of the issue, and they’ll be happy to assist you!

Rated 5 out of 5 stars

Gorgeous rug

I ordered a rug from rug vista about a year ago for my living room. It arrived promptly, was well packaged and I was kept informed. I’m writing because I think it’s useful to get feedback about a product further down the line- how it wears etc. Mine looks like new despite its constant use, children and the dog! I was also looking again to order some rugs for friends, two of whom liked my rug so much, they want me to forward the details, which I’ve done. I was really shocked to see that someone had had a negative experience with Rugvista. I have no axe to grind or any connection with the company other than being a highly satisfied customer. I would buy from them again for certain.

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Rugvista website makes choosing easy

Rugvista website made it very easy to find the rug I wanted to purchase. I wanted a very large, multicoloured wool rug. I found it very quickly and ordered it and it's now installed in my lounge

12 November 2024
Rated 5 out of 5 stars

Excellent carpet

Excellent carpet. I bought a runner. Georgia in red and blue. It looks brilliant in our hall way, great design, nice on the feet and speedy delivery.

9 November 2024

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