Rough Trade Reviews 

New sealed record has a nasty scratch. Rough Trade replaced it without any hassle whatsoever. Very nice customer service.

My order was packaged securely, it was posted promptly and it arrived safely. I was especially pleased with the record because I was able to use a voucher which gave me free postage. I appreciated this.

Very nice experience as was offered free shipping on my record.

Service was good, product is perfect.

Very disappointed first time pre ordering from them and definitely the last. pre ordered on 5/5/26 release date 15/5/26 no delay in release 05/6/26 fobbed off with its on its way from universal due to release delay (yeah right) will be dispatched by 12/6/26 and guess what today 12/6/26 another delay. Asked to
cancel order. Now ordered off Amazon next day delivery.

Always perfect delivery. Extremely helpful if any issues or concerns arise. Friendly staff and brilliant releases.
Cheers Ernie

Great communication, prompt and efficient delivery, sturdy safe packaging, thanks

Normally I find that Rough Trade provide an excellent service, however the version Of The Eagles Hotel California album that was sent to me was not the version that advertised on their website.The said it was Mobile Fidelity Sound Lab pressing in the Deluxe Edition,they are high end audiophile pressings from the US.Instead I was sent the standard European reissue of the album
When I contacted Customer Services at their Warehouse in Bristol the staff apologised that there had a technical issues with website concerning the album's description.I informed them I already had the version of the album in my collection.I thought simple call to would be suffice to a returns Label sent to by email so that I could return the album for a refund .I was informed that I would have to go through their website and apply for a refund and would have supply a photo of it.When I tried to do it my application failed so I contacted Customer Service and Lydia was very helpful and just said that a email with a attached photo would be suffice.In fairness after I sent it back the return label and package slip was sent to me in email in speedy manner.Overall I found Rough Trade to be excellent in terms price and excellent customer service both mail order and my visits to their record shops in London.

Navigating the website was very easy and the ordering/payment process just the same. Purchase arrived very well packaged and in great condition. Very pleased with everything, would highly recommend Rough Trade to everyone

I love this shop. It’s where I buy all of my records.

I recently opened up a record from a previous Rough Trade order and discovered the record had a large crack in it. I sent an email to customer service, got a prompt response with instructions for requesting a replacement, and had a replacement arrive in less than a week. Very impressed with the response.

Fast shipping and very secure packaging, always a great experience!

Cracking service and the retro packaging was a massive bonus

Rough Trade is a legend with good reason. They have a great track record! (Pun intended). Communication is spot on and timely. Only thing I would improve is they sometimes have a delay in posting.

Love the quality of the packaging! My vinyls land safe & sound, every time.

I requested notification of a record being in stock. Quick easy and am really happy with the addition to my collection. Aces.

The online service works really well, and it's worth noting that it's not just good for people in the UK - I live in Austalia and get a fantastic service with mot delieries arriving within 1-2 weeks from despatch. The packaging has always been quite good, but it has definitely improved from a few years ago and I never seem to get any damage in transit these days. The pricing is decent too. I often find that it's no more expensive that my local Australian store even allowing for postage. And of course, there are a lot of exclusives that aren't available loally in Australia.

Sturdy shipping, item arrived in great condition.

I finally got my Vinyl and its gorgeous! Packed so nicely and I cant wait to listen to it!

Excellent. Liked payment and shipping options.