Rough Trade Reviews 

3,299
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 2,105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of products, including exclusive editions, and the excellent quality of items received. Many highlight the superb packaging, ensuring products arrive safely and in pristine condition. The service is frequently described as outstanding, with consumers appreciating the easy ordering process and helpful communication. However, some customers noted issues with order fulfillment and delivery times, experiencing significant delays or items arriving later than expected. A few others mentioned incomplete orders, with missing components or items not shipped. Additionally, some reviewers received products with minor damage, like a damaged spine or faulty record. When issues arose, some reported a lack of clear communication or unresponsive support.

What people talk about most

Product

Customers generally express satisfaction with the product selection, often highlighting the availability of... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the fast shipping... See more

Order

People report ambiguous experiences with order, with many customers expressing satisfaction with the ease of... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the good quality products and the high... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It’s Rough Trade. They’re an institution. You don’t get to stay in business for half a century by being average. Even if occasionally something IS wrong, it gets sorted. They also have s... See more

Rated 5 out of 5 stars

The RT website is well laid out and contains the CDs I am after at reasonable prices. Maybe not the cheapest on the market, but I would much rather a traditional UK company gets my business than one o... See more

Rated 5 out of 5 stars

I love Rough Trade. Always promoting amazing musical experiences, and never disappoint. The two Warpaint albums I have just received are a perfect illustration. Heard one track by Warpaint, brought... See more

Rated 5 out of 5 stars

I typically use 3 record sites/stores for my purchases, after years of trawling. One of the best is Rough Trade & I’ve just received my new Temples & Fcukers albums. Always delivered on time, perfectl... See more


Company details

  1. Record Store
  2. Book Store
  3. Event Venue

Written by the company

Where it all started. Rough Trade was founded by Geoff Travis in 1976 as a London record shop and began releasing as an independent label in 1978. In 1982, the retail outlet broke with the A&R and distribution divisions and became an independent entity, as it remains today. In 1982 Rough Trade West relocated from its original site on Kensington Park Road to nearby Talbot Road. Rough Trade Neal’s Yard opened in 1988 and closed its doors in 2007, ahead of the opening of a new flagship store, Rough Trade East, which opened in 2007 in Brick Lane. Rough Trade NYC opened in Williamsburg, Brooklyn in 2013 and relocated to Rockefeller Center, Manhattan in 2021. Rough Trade Nottingham opened in 2014. Rough Trade Bristol opened in 2017. We host live shows, sell records, merchandise, hardware, beer and coffee. Come say hello!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(3,299)

2,097 reviews in the last 12 months

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Rated 5 out of 5 stars

First time- ordered three albums from this site…

I ordered three albums from this site for the first time. The three I ordered have been hard to find, so I was really surprised to see them. They arrived fairly quickly, well packaged, and are high quality. I will definitely be ordering more from Rough Trade. Nice job and much quicker than one of their competitors.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend Rough Trade…I ordered…

Highly recommend Rough Trade…I ordered Kiefer Sutherland’s new album “Grey” which was a white vinyl exclusive
It arrived in excellent condition and was very well packaged…the extra bonus was it was signed by Kiefer himself from an earlier private intimate signing were only a certain amount of tickets were sold
I was updated from the placing of the order right up to and including the delivery of the album…which was reassuring to know

29 May 2026
Unprompted review
Rated 5 out of 5 stars

I’ve ordered from rough trade for years…

I’ve ordered from rough trade for years now and they are generally really good - interesting stock, nice exclusive versions and normally dispatched quickly.

Their club is great and throws up interesting picks to expand your horizons and deliver new favourites.

7 June 2026
Unprompted review
Rated 5 out of 5 stars

Reliable Rough Trade as always

Reliable Rough Trade as always. As with every order I have placed with RoughTrade it is always exceptional & the Rough Trade exclusives are damn good reason to use Rough Trade & the go to place to look for, for the music lover in your life..

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Pre ordered and have been kept up to date at all stages, especially when part of the order has been delayed. Package delivered when expected.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Bruce Springsteen – Live From Asbury Park 2024 | RSD 2026 | 5LP Black Vinyl

Ordered the Bruce Springsteen Live From Asbury Park 2024 5LP box set — not exactly a light package — and it arrived in perfect condition. No corner damage, no sleeve wear, nothing. Whatever they're doing with their packaging, it works.
The site itself is straightforward and easy to navigate, which sounds like a low bar but honestly isn't in the world of independent record retail. Found what I was looking for quickly, checkout was painless, and I always knew where my order was.
For a limited RSD release like this one, where you're spending serious money on something that's impossible to replace if it shows up damaged, that kind of reliability matters. Rough Trade delivered on all fronts. Will be back.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent choice of albums in the Bank…

Excellent choice of albums in the Bank Holiday sale. I bought two LPs to add to my collection and thoroughly enjoying them. The latest Elder Island album is also quite difficult to find so this was especially pleasing to purchase. Whatever you buy always arrives in good strong recyclable cardboard so the album covers are pristine.
I will definitely be returning especially as I was rewarded with free postage on my next purchase due to the regularity of buying. Brilliant!!

4 June 2026
Unprompted review

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