Room to Grow Reviews 

555
TrustScore 2.5 out of 5

2.7

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Rated 5 out of 5 stars

Ordered a high sleeper bed with desk and futon. Easy to order. I received an email to say that someone would contact me within 5 days to arrange delivery and assembly. I had a call on day 5 and they... See more

Company replied

Rated 5 out of 5 stars

Very easy website to navigate and get to the product you need. Was slightly cheaper than elsewhere and various specifications of the bed we wanted for my daughter were available. Delivery was arranged... See more

Company replied

Rated 1 out of 5 stars

Ordered a bed in March 2025 with a 3-6 week wait time. After 8 weeks, no bed and no communication from RTG. When I contacted them they had many excuses (manufacturing, supply etc, as per other user ex... See more

Company replied

Rated 1 out of 5 stars

DO NOT USE! ordered and paid up front for expensive bunk bed. never arrived, kept sending holding (seemed automated) messages saying experiencing delays with suppliers. Months later never arrived.... See more

Company replied

Company details

  1. Bedroom Furniture Store

Written by the company

The UK's leading on-line retailer of children's beds, furniture and accessories. Creating happy spaces for your child to grow, learn, develop and discover who they want to be. Our product experts will help you find the perfect bed and furniture, from bunk beds, midsleeper beds, high beds and storage beds.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

555 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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2.7

All reviews

(555)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not use this company!!

Do not use this company!!

I waited over 3 months for a single mattress but it never came so I cancelled the order. RTG then said my money has been refunded but unfortunately it never was.

I am now in the process of reporting this company to try and stop them doing this to more customers.

13 January 2025
Unprompted review
Rated 1 out of 5 stars

Please report to action fraud

Ordered bed and it never arrived. RTG claim it is delayed. Contacted them again, claim they can’t give a delivery date. Contacted my credit card company and put in a fraud inquiry and have my money back. Reported to action fraud today. Please, anyone who has ordered a bed and not had it delivered please contact action fraud and report this company Room To Grow / TCFC because they continue to market, continue to look like they are active but they are not. Many reports they are in liquidation. The more people that report this company the more chance we have to have justice and no more people lose out to this company. Please report them.

10 January 2025
Unprompted review
Room to Grow logo

Reply from Room to Grow

Apologies for the issues you have experienced. We would be keen to get them resolved for you, and we have sent you an information request to see if we can assist you further with your issues, apologies once again for any inconvenience caused.
Regards
Room To Grow

Rated 5 out of 5 stars

My purchase

Easy order
Good value and delivered quickly
Lovely item which arrived in mint condition via Royal Mail

20 December 2024
Unprompted review
Room to Grow logo

Reply from Room to Grow

Dear Aimee, thank you for your review, we are glad to hear that your products all arrived in good condition.
Regards
Room To Grow

Rated 5 out of 5 stars

Hi sleeper bed

Excellent service & bed

6 January 2025
Unprompted review
Room to Grow logo

Reply from Room to Grow

Thank you Matthew for the review of your high sleeper bed,
Regards
Room To Grow

Rated 4 out of 5 stars

Super little item

Super little item. Ordered with ease and delivered within a week. Thx

23 December 2024
Unprompted review
Room to Grow logo

Reply from Room to Grow

Thank you for your review, we are pleased to hear that you were able to place and received you order easily.
Regards
Room To Grow

Rated 5 out of 5 stars

Bedroom furniture

Good item and can’t fault a thing in terms of the product or service we received. Would return again

19 December 2024
Unprompted review
Room to Grow logo

Reply from Room to Grow

Thank you David, glad that you would consider returning to us in the future.
Regards
Room To Grow

Rated 5 out of 5 stars

Cute stocking filler

Cute stocking filler. Arrived within a few days ahead of Christmas

17 December 2024
Unprompted review
Room to Grow logo

Reply from Room to Grow

Thank you for your review and we are pleased that your order arrived before Christmas.
Regards
Room To Grow

Rated 5 out of 5 stars

bed for my 8 year old

decent bed which looks quite cool but also has some handy storage sections. communications were good arranging the delivery and building it was pretty much just as i expected. the instructions were not complicated and therefore easy to follow.

2 January 2025
Unprompted review
Room to Grow logo

Reply from Room to Grow

Thank you for your review. Good to hear that your new bed is helping with the storage in your child's room and that the assembly instructions were "easy to follow".
Regards
Room To Grow

Rated 1 out of 5 stars

No bed and no refund.

Ordered a bed back in July that was advertised as being in stock. Emailed after having heard nothing from them 2-3 weeks after initial order and was told that there was a delay with the stock and it wouldn’t be back in until September. September comes and goes. I email again and am told that it is in stock and delivery lead time is another 8-10 weeks. I have chased and chased since, finally cancelling the order at the end of November. Was told the refund policy is 14 days. Still yet to see it.

A suspicious flurry of positive reviews below.

Dreadful.

28 December 2024
Unprompted review
Rated 5 out of 5 stars

Lamp

Good looking lamp sent out v quickly and was a great last minute stocking filler

18 December 2024
Unprompted review
Rated 5 out of 5 stars

High Bed

Great item, good comms, friendly delivery drivers . Assembly took 3 hours but worth it to see my son’s face when he first saw his bedroom with his grown up bed. Recommend

10 December 2024
Unprompted review
Rated 5 out of 5 stars

Pod style bed

Good quality and extremely practical making a good use of space in my 7 year olds box room. Easy delivery and assembly

21 December 2024
Unprompted review
Rated 1 out of 5 stars

Help

Help! Ordered a teepee for Christmas and it still hasn’t been delivered! Have emailed customer services but no response…

23 December 2024
Unprompted review
Rated 4 out of 5 stars

Bed set

Super item with a quick delivery. Thank u v much!

16 December 2024
Unprompted review
Rated 5 out of 5 stars

It’s a lovely product

It’s a lovely product, I bought during Black Friday sales so good value , easy to build and feels secure
My daughter loves it too

12 December 2024
Unprompted review
Rated 1 out of 5 stars

scam website

Really bad service .... the company went bankrupt ..... Will steal your money bank and amazon well aware of them. They make up their own reviews....

7 December 2024
Unprompted review

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