Room to Grow Reviews 

555
TrustScore 2.5 out of 5

2.7

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Rated 5 out of 5 stars

Ordered a high sleeper bed with desk and futon. Easy to order. I received an email to say that someone would contact me within 5 days to arrange delivery and assembly. I had a call on day 5 and they... See more

Company replied

Rated 5 out of 5 stars

Very easy website to navigate and get to the product you need. Was slightly cheaper than elsewhere and various specifications of the bed we wanted for my daughter were available. Delivery was arranged... See more

Company replied

Rated 1 out of 5 stars

Ordered a bed in March 2025 with a 3-6 week wait time. After 8 weeks, no bed and no communication from RTG. When I contacted them they had many excuses (manufacturing, supply etc, as per other user ex... See more

Company replied

Rated 1 out of 5 stars

DO NOT USE! ordered and paid up front for expensive bunk bed. never arrived, kept sending holding (seemed automated) messages saying experiencing delays with suppliers. Months later never arrived.... See more

Company replied

Company details

  1. Bedroom Furniture Store

Written by the company

The UK's leading on-line retailer of children's beds, furniture and accessories. Creating happy spaces for your child to grow, learn, develop and discover who they want to be. Our product experts will help you find the perfect bed and furniture, from bunk beds, midsleeper beds, high beds and storage beds.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

555 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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2.7

All reviews

(555)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great looking and fantastic quality

Great looking and fantastic quality

Very happy 😃

16 January 2025
Unprompted review
Room to Grow logo

Reply from Room to Grow

Dear Ray, thank you for your review, we're glad to hear that you are pleased with your order and like the quality.
Regards
Room To Grow

Rated 5 out of 5 stars

Mid sleeper

Nice website and lovely products. I bought one of the mid sleeper range for our 6 year old girl . She loves it and keeps building dens in the space underneath.
Really impressed with everything we received and would happily buy something again

1 February 2025
Unprompted review
Rated 1 out of 5 stars

FRAUD, SCAM, AVOID

Do not buy from this company. No bed, no refund. The bed was ordered in the summer 24. Absolute fraud and a scam. I commend whoever the company is employing/asking to write 5* reviews for them. Put simply, AVOID AT ALL COST.

1 June 2024
Unprompted review
Rated 5 out of 5 stars

Fab product

Fab product
Super price and v happy
Thx

1 February 2025
Unprompted review
Room to Grow logo

Reply from Room to Grow

Thank you Rani for your review. We do try to keep the prices of our beds as competitive as possible and glad you are happy.
Regards
Room To Grow

Rated 5 out of 5 stars

Good and reliable seller

Good and reliable seller. Found their website completely by accident and was impressed with the range of beds , by far the best I could see online.
Had to wait a while of the bed and glad I did as it’s really really nice.
Would return and purchase again from this site

20 January 2025
Unprompted review
Room to Grow logo

Reply from Room to Grow

Thank you for your kind review and comments, we think we have one of the best ranges of children's beds on the market so we are glad you were impressed with our range. we hope to see you again soon,
Regards
Room To Grow

Rated 1 out of 5 stars

Scam company

Ordered a bed in May with estimated dispatch 8 weeks. By December and no information on when it would arrive we cancelled. It’s now late January and still haven’t received a refund. Customer service say it’s not their problem because their accounts department is a third party provider. The phone number isn’t active and replies to emails are very sparse. Incredibly stressful experience. Please please please don’t use this company.

9 December 2024
Unprompted review
Room to Grow logo

Reply from Room to Grow

Hello Polly, so sorry to hear about your experience. I have passed your details on to our customer care team and will ensure that someone contacts you to see if we can resolve this for you.
Regards
Room To Grow

Rated 5 out of 5 stars

Pretty lamps

Lovely items (some v pretty lamps).
I was a little worried about how they would safely but the condition was immaculate and my two daughters think they are brilliant.
Good job 👏 keep it up

10 December 2024
Unprompted review
Room to Grow logo

Reply from Room to Grow

Thank you for your kind words. We are glad your lamps arrived to you safely and hope your daughters are enjoying them.
Regards
Room To Grow

Rated 1 out of 5 stars

Can you give zero stars??

Can you give zero stars??
I ordered a bed on the 8th August, they couldn’t fulfil the delivery, finally agreed to refund the money on the 29th October after so much chasing…..and still no money at the end of January even though I am chasing weekly!

What a sham and a disgrace of a company!!!!

And they have no contact number that they answer to speak to someone!

27 January 2025
Unprompted review
Room to Grow logo

Reply from Room to Grow

Dear Ian, apologies for the inconvenience of this experience. I have passed your details on to our customer care team and they will reach out to you soon to resolve this for you.
Regards
Room To Grow

Rated 5 out of 5 stars

Good and easy transaction

Good and easy transaction. The Lights delivered within a few days

12 December 2024
Unprompted review
Room to Grow logo

Reply from Room to Grow

Thank you for your review, we are glad that your new lights arrived so you so quickly and that you found your experience with us easy.
Regards
Room To Grow

Rated 5 out of 5 stars

estella high sleeper bed

We purchased the estella high sleeper for our son. Couldn’t be happier with it. Price was the best I found for something similar.
Quality is excellent whilst it’s still early days I think it should last many years.
Easy order process and organising delivery via a few emails was simple. Came on the day we agreed and taken by the delivery chaps straight upstairs for us.
Can’t grumble about a thing and would certainly recommend this particular bed, particularly if you need to create some more storage space

10 January 2025
Unprompted review
Room to Grow logo

Reply from Room to Grow

Thank you Colin for taking the time to write your review. The Estella is one of our most popular high sleeper beds so we are pleased that you would recommend it.
Regards
Room To Grow

Rated 1 out of 5 stars

No bed, no refund, no way of getting a response

EDIT: I still haven’t received the promised refund over two weeks later. Unable to get hold of them by phone. I gave them my details after this review and still nothing. Unacceptable.

Ordered a bed in October only to be told end of January (after much chasing) that there is a delay and they will refund me as requested.

They ignored many emails before I got a response from them. They don’t answer the phone and their voicemail is full. I will have to wait and see if I actually receive the refund, as others leaving a review here said theirs never came.

My mum and sister had positive experiences with this company 5 years ago but I have found them to be terrible. Not sure what’s happened but AVOID!

24 January 2025
Unprompted review
Room to Grow logo

Reply from Room to Grow

Sorry to hear of your experience and apologies of any inconvenience caused. we have sent you an information request to see if we can assist you further with your issues.
Regards
Room To Grow

Rated 5 out of 5 stars

Bought one of the UNO hi sleepers

Bought one of the UNO hi sleepers.
Good design and quality ok. Took ages to build but otherwise it’s ok. Mattress comfortable

22 January 2025
Unprompted review
Room to Grow logo

Reply from Room to Grow

Thank you for your review of your new Hi Sleeper Bed. We glad you like your mattress too.
Regards
Room To Grow

Rated 5 out of 5 stars

Son loves his new bed so I’m equally as…

Son loves his new bed so I’m equally as pleased, good price and prompt service

24 January 2025
Unprompted review
Room to Grow logo

Reply from Room to Grow

Thank you for your review. we are glad your son loves his new bed and that you found our prices to be good.
Regards,
Room To Grow

Rated 4 out of 5 stars

Everything arrived just as expected and…

Everything arrived just as expected and looks good once assembled . Good 👍

23 January 2025
Unprompted review
Room to Grow logo

Reply from Room to Grow

Thank you for your review. we're glad that your new products look good now you have assembled them.
Regards
Room To Grow

Rated 5 out of 5 stars

Easy hassle free purchase

17 January 2025
Unprompted review
Room to Grow logo

Reply from Room to Grow

Thank you for taking the time to review us, and we are glad to hear that your experience was "hassle free"
Regards,
Room To Grow

Rated 5 out of 5 stars

junior bed

cracking bed, size is perfect and the mattress is quite comfy for a child, arrived in around 5 weeks which i think was what was advertised but the mattress turned up separately after about a week , so all good with us thanks Sunny

9 January 2025
Unprompted review
Room to Grow logo

Reply from Room to Grow

Thank you Sunny for your review. We are glad the your child's new bed is just the right size and you find your mattress to be comfy.
Regards
Room To Grow

Rated 5 out of 5 stars

Good experience

Surprised about some of these reviews as I had an excellent experience. My ordered arrived in the post 3 days after placing an order online. Super little item and arrived well in time for Christmas

20 December 2024
Unprompted review
Room to Grow logo

Reply from Room to Grow

Thank you Luke for taking the time to write a review, we are glad your products arrived with you ni time for Christmas.
Regards
Room To Grow

Rated 1 out of 5 stars

Awful experience DO NOT USE EVER

Awful experience DO NOT USE - I ordered a bed in September 2024 which did not meet its delivery as advertised! The delivery never came and there was no communication so I cancelled the delivery, they finally communicated and said they would refund! They refund has never been received! I am furious and will be going further with regards to this company!

14 January 2025
Unprompted review
Room to Grow logo

Reply from Room to Grow

Sincerely apologies for the issues you have experienced, we have sent you an information request to see if we can assist you further with your issues.
Regards
Room To Grow

Rated 5 out of 5 stars

The Breeze Bed

I have to breeze bed and delighted with it. Our son was moving from a toddler bed so I wanted something which was quite low down but had some storage underneath or built in and the breeze ticked all the boxes. I think it’s made to order which is why it’s a long delivery time but well worth the wait. Price is good and was pleasantly surprised with the quality.

16 December 2024
Unprompted review
Room to Grow logo

Reply from Room to Grow

Thank you for your review. Our Breeze bed is a popular choice with our customers so it is good to hear that you are happy with it.
Regards
Room To Grow

Rated 1 out of 5 stars

Buyer beware

We originally placed an order back in November 2024. There was a problem with Amazon Pay so Room to Grow stated if we were to reorder by a given date at the beginning of Dec delivery would be by Christmas. However, the company does not respond to emails or phone calls chasing a date. Buyer beware. We never received the bed and are now in dispute over the payment we made.

6 December 2024
Unprompted review
Room to Grow logo

Reply from Room to Grow

Thank you Lisa for your review, apologies for the issues you have been experiencing, and we have sent you an information request to see if we can assist you further with your issues. We did experience some issues with Amazon Pay towards the end of last year so we would be keen to resolve any outstanding issues you may have.
Regards
Room To Grow

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