Roman Blinds Direct Reviews 

3,542
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the custom materials, the beautiful fabric finishes, and how wonderfully the items fit their windows. People also consistently mention that the online ordering process is straightforward, measurements turn out precise, and regular communication throughout production makes everything smooth. However, some people mentioned experiencing frustrating delivery delays or issues with external couriers taking significantly longer than expected to bring their packages. Additionally, a few consumers noted that certain hardware components, such as mounting brackets or wall fittings, felt flimsy, difficult to install, or failed to secure the window coverings properly.

What people talk about most

Product

People report positive experiences with product quality, praising the beautiful materials, neat stitching,... See more

Quality

Consumers find quality to be positive, frequently highlighting well-made fabrics and beautiful designs.... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery_service, presenting a mix of positive and negative... See more

Order

Customers had positive experiences with order, highlighting the straightforward online process and helpful... See more

Service

Reviewers express high satisfaction regarding the quality service and products received. Consumers frequently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I initially ordered a set of roman blinds for the living room a few weeks back. They look so great that I bought 2 more for other windows. The service has been outstanding and when I had an issue, Chl... See more

Company replied

Rated 5 out of 5 stars

Great quality great price. Our second Roman blind we’ve ordered and the delivery, quality and service has been spot on. From free samples to ‘keep in touch’ emails to remind you about your order pro... See more

Company replied

Rated 5 out of 5 stars

I ordered a motorised Roman blind in a gold velvet. Not the easiest of thing to make. But I am delighted with the result. Well made, lovely material and hangs beautifully. We charged up the battery an... See more

Rated 5 out of 5 stars

Beautifully made Roman blind. When ordering the website explained there needs to be a join due to the size of the blind so i expected this to be slightly visible - the blind arrived and the join is co... See more

Company replied



Company details

  1. Home & Garden

Information provided by various external sources

Guaranteeing quality and style in abundance, all of our roman blinds are made to measure in Yorkshire to our customers’ exact specifications. Browse through a vast selection of fabrics, which range from bold, flamboyant patters to simple designs in tasteful and understated colours.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.3

All reviews

(3,542)

71 reviews in the last 12 months

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Rated 5 out of 5 stars

Worth waiting for

I ordered a Roman blind for a bedroom window. It was very easy to follow the directions on how to do the measurements. The blind fits perfectly and the thermal lining has the added advantage of cutting out some outside noise, which I hadn’t expected (we have single glazed windows). It took a little while to arrive but I am very pleased with the result.

16 May 2024
Rated 5 out of 5 stars

Looks good, exactly as expected

I chose a number of sample swatches which was very helpful before deciding on the Naoko Olive for a roman blind. I received these in a timely manner and, once ordered, the blind arrived exactly when expected.

14 May 2024
Rated 5 out of 5 stars

Super helpful

I have ordered lots of roman blinds over the years from this company and have always been very happy with the quality and service. I recently got one of my measurements wrong for one blind but was able to order a new one using the insurance I had taken out. Many thanks Laura for your very efficient help!

18 March 2024
Unprompted review
Rated 1 out of 5 stars

Really disappointed with my Roman blind

Really disappointed with my blind. The mechanism is cheap. The chain pull is plastic and very flimsy. The fabric is very cheap quality (I did get a sample but once made up doesn’t hang well). Also it didn’t hang properly and they wanted me to take it apart and adjust it. Definitely won’t be using again.

13 March 2024
Unprompted review
Rated 1 out of 5 stars

Very poor customer service

I just had exactly the same poor experience as Jules. 9 year old roman blind, one of 5 bought at the same time. Mechanism has failed. They can't supply a replacement spindle (which may be because design has changed - fair enough, although they're not saying that). I asked to buy a new header rail. They refused and won't even say why, "they just don't". Very unimpressed!

14 September 2023
Unprompted review
Rated 4 out of 5 stars

Excellent quality

Excellent. Good quality, delivered swiftly and on time. They arrived with all the fittings but putting up the blinds was fiddly and the thread on one blind came loose on the header.

29 August 2023
Rated 1 out of 5 stars

Couldn't replace a simple part

I bought blinds from this company 6 years ago and one of the mechanisms has failed. I asked to BUY a new header rail which was fine until they couldn't find the order on the system as it was too old. Therefore they were unable to supply me with a replacement rail as the system wouldn't allow it. They could only suggested I replace all 5 blinds in the room instead - apparently happy for them to be sent to landfill, never mind the expense, because they couldn't raise a manual order for a replacement part!!!

8 September 2023
Unprompted review

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