Rockstar GamesReviews 

1,747
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Evaluating 196 reviews, most reviewers were let down by their experience overall. Many people found the customer service to be extremely poor, often encountering automated responses and bots that failed to provide actual help, making it impossible to speak with a real person. Customers frequently reported issues with account access, especially concerning two-factor authentication and old email addresses, leading to being locked out of their accounts. The support system was criticized for closing tickets without resolution, blocking users, and repeatedly asking for information already provided, creating a frustrating and unhelpful loop. Some people were dissatisfied with the product itself, noting persistent bugs in games even years after release and a lack of updates for certain online modes. However, some reviewers were happy with the support they received, stating that their problems were resolved quickly and efficiently by staff.

What people talk about most

Customer service

Reviewers highlight negative aspects of customer service, with many expressing significant dissatisfaction... See more

Product

People report negative experiences with product, citing issues with account access and game ownership, with... See more

User experience

Customers consistently note negative experiences with user experience, citing widespread issues with account... See more

Customer communications

Consumers find contact to be a frustrating experience, with many reporting an inability to reach human... See more

Staff

Reviewers express significant dissatisfaction with the staff, frequently describing them as incompetent,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

THE WORST CUSTOMER SERVICE EVER! Nothing but automated replies that are completely useless! They've activated a 2FA on my account that I never put in place, and now I'm locked out because I've switch... See more

Rated 1 out of 5 stars

Had my 2fa authenticator on an old job phone i turned in 4 years ago. Tried to get my account back. Got continously directed in loops with bots and automated answers, never getting any help from actua... See more

Rated 1 out of 5 stars

The sad story is that they did make some of the most wonderful games ever. But their problem solving leg is non existing, horrible and the worst ever. No matter what your problem is, their suggestion... See more

Rated 1 out of 5 stars

Non existent support. If you need to talk to an actual person that is not possible.. I have made 4 tickets about 2-factor authentiation. Detailing the issue but every time i get an auto reply from a... See more


Company details

  1. Gaming service Provider
  2. Game Store
  3. Video Game Store

Information provided by various external sources

The official website of Rockstar Games. Publishers of such popular game franchises as Grand Theft Auto, Red Dead Redemption, Max Payne, Bully and more.


Contact info

1.2

Bad

TrustScore 1 out of 5

2K reviews

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No history of asking for reviews

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1.2

All reviews

(1,747)

276 reviews in the last 12 months

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Rated 1 out of 5 stars

GTA ONLINE SUCKS

GTA ONLINE SUCKS. developers are a bunch of cucks. $3,000,000 buying and upgrading your delivery vehicle for your business, that is required to run your business btw, and it still has 0 traction and a max speed of like 65mph? there are no good cars for under $2,000,000? civilians constantly intentionally crashing in to you and destroying your car. the gps routes intentionally taking you past every aggressive enemy on the map every time you try to sell high value business goods… if you lose one or 2 shipments all your profit is gone with the resupplying. otherwise they make you do resupply missions that in total will take at least 2 hours and come with their own host of ridiculous ways Rockstar tries to get you to fail and just buy their in game money. nobody has the time to do all the resupply missions for every business and then also the sell missions, they know you will pay for the supplies out of convenience and lose most of your profits. then they give you multiple sell vehicles for sell missions like im going to have time to help my buddy with his missions as well. you guys absolutely suck and GTA 6 is going to be WORSE. because you have no incentive not to keep milking people dry. dont you think the psychopathic griefers, enemy combatants, multiple delivery vehicles, and enemy business owners being incentivized to destroy your shipments is enough? you still have to make every single game mechanic work against you as well? how about you make a fun game. look at your reviews. WAKE UP. you sick miserable losers. this group of developers hate their lives and hate their customers as well. Boycott Rockstar NOBODY BUY GTA 6. ROCKSTAR NEEDS TO LEARN TO START SERVING THEIR CUSTOMERS INSTEAD OF PUNISHING THEM FOR PLAYING THEIR GAMES.

27 December 2025
Unprompted review
Rated 1 out of 5 stars

GTA ONLINE SUCKS

GTA ONLINE SUCKS. developers are a bunch of cucks. $3,000,000 buying and upgrading your delivery vehicle, that is required to run your business btw, and it still has 0 traction and a max speed of like 65mph? there are no good cars for under $2,000,000. civilians constantly intentionally crashing in to you and destroying your car. the gps routes intentionally taking you past every aggressive enemy on the map every time you try to sell high value business goods… this group of developers hate their lives and hate their customers as well. Boycott Rockstar NOBODY BUY GTA 6. COD AND GTA NEED TO LEARN TO START SERVING THEIR FANS INSTEAD OF PUNISHING THEM.

27 December 2025
Unprompted review
Rated 1 out of 5 stars

2FA Hostage

Paid lot of money and time in Gta V and Red dead redemption 2 and I can't play anymore, because I lost the phone with 2-FA. Creating a support ticket, get answered ONLY by bots. They are keeping my account and EXPENSIVE games hostage

27 December 2025
Unprompted review
Rated 1 out of 5 stars

Rock star's gotta be the biggest joke…

Rock star's gotta be the biggest joke when it comes to online Play their game messes up every time I play It. It glitches out it screws you out of money, or it says it can't connect with the rock star servers like they don't make enough money to have good enough servers to play on and then they say they fix the glitches, but we all know they're full of it, they get paid so much money to do absolutely nothing. They are a joke and I wouldn't waste your time on them.

21 December 2025
Unprompted review
Rated 1 out of 5 stars

Most useless support ive ever seen

Ive tried to contact their support about getting my account back as its been hacked many years ago. I gave up back then as they didnt do jack sh!t about it, and wanted to see if they've gotten better now...Nope. I want them to remove a 2-factor that have been added onto my account, which i do not have access to, and all their AI bullshit do, is sending me links to remove MY 2-factor, which ISNT added onto my account.
This is prob the most useless and imcompetent support in the entire world. Its run by brainless monkeys, setting an AI up to do their jobs for them. Worthless company. Could NEVER recommend buying anything from them and expect a good support if anything goes wrong.

21 December 2025
Unprompted review
Rated 1 out of 5 stars

Bastard Idiots,never more Rockstar!!

Bastard Idiots,never Rockstar!!! I'm about to cry. I've been waiting all year for snow and Santa missions. I even bought PS Plus for two accounts because of this, and I'm so incredibly sad and disappointed that because of bad players, there's only one week of snow this year. I'm so desperate and sad that there's only one week of snow this year. I'll never play GTA Online again. I loved your games and Adversary Mode and played GTA for years. Now I won't anymore, and I certainly won't buy GTA 6 if the team is like this!! 😭😭😭

18 December 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely garbage support

Absolutely garbage.

Decided to get back into GTA V after years away from it. Turns out my old R* account is linked with a suprt old email that I no longer have access to, and apparently hotmail accounts are permanently locked if unused for a longer period (supposedly after 365 days). This means I can never recover that email address. I contacted R* support, and oh-boy what a joke.

First I recover on their support website under the tab "lost access to my email address". Then a ticket is automatically created through email. They just told me to re-do it through their account recovery, which is from where the ticket was created in the first place. I tried to respond to the email to expalin I had clicked on "lost access to my email", which is exactly what had happened. But you can't respond to their support's email and they had marked it as "solved."

I did what they asked but changed whatever option so that I opened another type of account recovery ticket, just to be able to hopefully get some sort of help.
Nope.
"Too little information provided, we can't prove you're the owner." Now I filled out everything except for my R* account name as I haven't used it in years and I can't recall that. I even entered the EXACT date on which I purchased GTA V, over 10 years ago, and I found a receipt for it.
Where they want you to prove you're the rightful owner, THEY DO >>NOT<< EVEN ASK YOU FOR YOUR NAME OR DOB.

Again, I get the email response that I haven't provided enough proof that I'm the rightful owner. Email marked as "Solved" and I can't respond to the email. Their support literally doesn't have a live chat option in 2025, but merely a website form you fill out and then get a response over email to which you can't reply. Disgusting company.

19 December 2025
Unprompted review
Rated 1 out of 5 stars

Rockstar Support is an absolute joke

Rockstar Support is an absolute joke. I reported a clear technical issue where my GTA Online account is falsely marked “not eligible for migration,” and instead of reading my message, they spammed the exact same copy-paste response over and over. No investigation. No explanation. No human logic involved. Just automated garbage replies that completely ignore the problem. For a billion-dollar company, this is embarrassingly incompetent support. If you’re unlucky enough to hit a real issue, don’t expect help—just scripted responses and wasted time. One of the worst customer support experiences I’ve ever had.

14 December 2025
Unprompted review
Rated 1 out of 5 stars

Rockstar account is a disgrace

Bought RDR2 on steam just to find out I had a rockstar account many years ago linked to my steam account and to my old, nonexistent email. I don't care about it, but the game would not work without it, it is impossible to create new rockstar account and support is so defunct that it is virtually impossible to change email on their account which I don't want to know about in the first place.
Don't buy their games, no respect to customers at all.

12 December 2025
Unprompted review
Rated 1 out of 5 stars

Worst game studio ever

Bought RDR2 in 2019 , have played with it for years, now i wanted to replay the game but their bugged shit system doesnt send 2 step verfication code via email, so i cant login to my rockstar account. Since no login, u cant even request help. made new account trying to ask for help but the piece of shit customer service staff not even listening to people's problem. Repeating the pharse like a good lilttle parrot to make request ticket from the account i have problem with, knowing it well, its impossible since i cant log in. Provided every data, to prove it is my account but they are closing the request like if they done anything to resolve it. Most piece of shit company i have ever seen, i hope they go bankrupt. Never ever gonna buy one of its shitty games ever again!!

6 December 2025
Unprompted review
Rated 1 out of 5 stars

awful

awful. locked out of a game i never played. support is awful after 4 tickets closed without asking for info... this company is trash

9 December 2025
Unprompted review
Rated 1 out of 5 stars

I was banned for my account being…

I was banned for my account being hacked I did not hack this account I do not know how to do that I promise this is the first time this had ever happened please help I swear I did not do this i changed my password and user info to prevent this from ever happening again!! this is unacceptable and you guys aren't listening or reading my messages you just are closing the dispute if this isnt fixed im going to report you this is unacceptable

3 December 2025
Unprompted review
Rated 1 out of 5 stars

No customer support whatsover

No customer support whatsover. Bad ticket system, no repsonse, kept sending in new information and 2 years later still none of my Rockstar games work. Worst company on the planet.

30 November 2025
Unprompted review

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