Roche Bobois Reviews 

Level of service and aftercare. Thank you Kay.......

Excellent customer service. Fabulous choice of furniture

Amazing and fantastic

It’s nuts to go down to Wandsworth when the new BB Showroom is a short walk away. Well, the good folks called me down, were very cordial, and I ordered an Edito Armchair - more to follow!

Why can’t the ‘could not be bothered’ sales guys at Finchley Road be more like their South London counterpart!?

PS. See comment from RB below. They seem to miss the point. Why can’t the Finchley Road team be just as hungry and switched on!

Great consultation and service - many thanks!

We had excellent service from Carl Slatford - he went over and beyond good service.
Great communication and extra care for us as returning customers. We are very happy.

Luc was exceptionnal in working with me - his interior architecture training is extremely valuable and he has the perfect style with wealthy but careful and business like customers - plenty of that in Basel
His manager was elegant and helpful as well in the needed moment at the end

Employees were helpful and gave us good advice. The reduction during the amazing days also helped to come to a decision to buy.

The lady of the staff has been very friendly, service oriented and patient.

I have been a loyal customer since 1997, but my recent experience has been so disappointing that I am now considering never shopping with Roche Bobois again.
We purchased a sofa that looked and felt fantastic in the showroom. It was delivered surprisingly quickly—just under six weeks—which caused some inconvenience but also a great deal of excitement. Unfortunately, that excitement faded only two weeks after delivery when we noticed extra fabric folds, sagging on one of the seats, and misaligned seams between the two seat sections. The sofa already looked tired and worn, as if it had been used for a long time.
We immediately emailed the Wandsworth branch of Roche Bobois with photos and a request for the issue to be addressed. This began a long, three-month process of appointments, emails, and waiting for reports. First, they sent someone to verify our concerns. Then, they sent another furniture expert from an externally commissioned company. After that, we heard nothing further. We waited another month and finally followed up, only to be told that the case had been closed because the defects were deemed “wear and tear” according to the expert’s report.
We were absolutely shocked—not only because the conclusion was implausible (the sofa was only two weeks old!), but also because we were never informed of the report’s results. The branch closed our enquiry without telling us. This is completely unacceptable, and we felt extremely disrespected.
We are beyond disappointed with the service and treatment from a company renowned for its quality and customer care. This experience has severely damaged our trust in the Roche Bobois brand.

Knowledge of sales manager. Nice atmosphere in shop.

Both Pavana and Alberto from the Milan shop have been totally incredible in the service they have given us.
They have been with us at every step, offering professional advice and guidance
We cannot praise both of them enough for all they have done, and continue to do
This is an incredible company with outstanding people working for them

Thank you a million times over, Pavana and Alberto

Rob & Elizabeth
London
UK

Always a enjoyable visit, always amazing service and array of choice, love the new layout.

Professional, fast efficient and friendly service = results !

Excellent customer service from Carl. Friendly and professional, he was also patient and helpful, when I was hesitating for best colour to choose, in order to make sure I was happy with my choice.

We were given samples and showed us different models of sofas and sizes. Dimitri was very patient, listened to us and gave us his expert advice.

Staff very helpful in all ways. 'nuf said.