Dimitris in Walton-on-Thames is an excellent sales consultant for the company. He is extremely knowledgeable about Roche Bobois range of products and gives very insightful advice on design and colour... See more
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We did plan to look around before making a decision to purchase our new sofa. It was our first time walking in Roche Bobois showroom in Basel. Orlinda warmly welcomed us and let us get comfortable... See more
I was doing this transaction remotely from New York. The store personnel on both ends were very helpful in making sure I could see the color options and make the best decision.
Excellent warm and friendly welcome to the store. The Manchester store looks wonderful and so stylish. Linda went out of her way to make sure we had a truly personalised consultation and buying experi... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Manufacturer
- Home Goods Store
- Living Room Furniture Store
- Outdoor Furniture Store
About Roche Bobois
Written by the company
French Art de Vivre
Roche Bobois est un éditeur français, leader international du mobilier haut de gamme. Meubles & canapés de designer, luminaires, objets de décoration. Services personnalisés.
Nos valeurs
Un meuble Roche Bobois, c'est avant tout un meuble qui a une personnalité unique, faite de personnalités multiples : celle du créateur qui l'a imaginé, avec sa part de talent, d'audace et d'inventivité, et votre part de personnalité, de liberté, de créativité. Choix des formes, des couleurs, des cuirs, des bois, des finitions... chaque meuble devient une pièce unique, exclusive, réellement conçue pour Vous.
Un meuble Roche Bobois, c'est aussi un meuble responsable, inscrit dans une démarche logique de respect des matières travaillées et du monde qui nous entoure. Devenir meilleur chaque jour, chercher en permanence les moyens de réduire les impacts sur notre environnement est une constante naturelle de notre comportement.
Notre métier: créer des rencontres entre l'inspiration, le savoir-faire et vous. Entre l'art et la vie. Réussir un meuble, c'est créer un art de vivre.
Contact info
16A rue de Lyon, 75012, PARIS, France
- serviceclients@roche-bobois.com
- www.roche-bobois.com
4.8
Excellent
6K reviews
Asks customers to review
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HongKong-ers feedback
We are from Hong Kong, and Stefen served us very good and also providing best fit solutions to us. Worth to come even you are travelling, with Rochebobois products and pleasant staff :)
19 June 2026
Reply from Roche Bobois
Hello, we are pleased to hear of your visit to our Milano showroom and that our team were able to meet all of your expectations. We hope you enjoy your new Roche Bobois pieces!
Sincerely, Roche Bobois Management Team.
The staff who served us was very…
The staff who served us was very helpful, informative polite, and understanding
18 June 2026
Fantastic customer service and always a…
Fantastic customer service and always a friendly greeting and happy to assist.
17 June 2026
Reply from Roche Bobois
Dear Simon, we are pleased to hear of your visit to our Manchester showroom and that our team were able to meet all of your expectations.
Sincerely, Roche Bobois Management Team.
service from a-z perfect.
16 June 2026
Reply from Roche Bobois
Bonjour,
Thank you for your feedback on our Zürich showroom. We are so happy you enjoyed your experience and look forward to seeing you again soon!
Sincerely,
Roche Bobois Zürich Team
Great staff-
Great staff, great product ease of the process and the person that served us was extremely good . Her name is Mariana Kretzschmar
23 May 2026
Reply from Roche Bobois
Dear Luciano, we are pleased to hear of your visit to our Harrods showroom and that Mariana and the team were able to meet all of your expectations. We hope you enjoy your new Roche Bobois pieces!
Sincerely, Roche Bobois Management Team.
Very disappointed. You lost a customer
I rarely write negative reviews, but my experience with Roche Bobois in Buenos Aires has honestly been extremely disappointing — especially considering the price point and brand positioning.
I purchased a desk at full list price, with no discount whatsoever, and agreed to wait for a brand-new unit to arrive. After the wait, what I actually received was clearly the showroom/display piece, already damaged in multiple areas.
The desk arrived with visible scratches, dents and finish defects. After I complained, someone came to “repair” it using what appeared to be a filler/putty solution that disappeared almost immediately. They then promised to review the situation and never came back with a real solution.
What is most frustrating is not only the condition of the product, but the attitude afterward. The store manager repeatedly asks whether I am “satisfied,” while at the same time trying to impose acceptance of a defective product instead of taking responsibility for the issue.
This is simply not the level of quality, service or customer care one expects when buying from a luxury furniture brand.
At this point, I am requesting a proper replacement with a new desk in flawless condition, or a full refund.
Very disappointed.
15 November 2025
Unprompted review
Reply from Roche Bobois
Dear Madam,
We have carefully reviewed your message and would like to provide the following clarification.
The products were inspected and prepared for shipment prior to delivery. The order was delivered in accordance with the signed confirmation, and no concerns were raised at the time of delivery.
Following your claim, our Buenos Aire's showroom manager visited your home to assess the situation. During this visit, it was determined that the damage observed was caused by repeated contact with a high-arm chair used alongside the furniture. In the interest of customer satisfaction and as a goodwill gesture, a repair was offered and subsequently carried out.
We understand that similar damage has since reappeared. However, based on the findings made during the inspection, this appears to have resulted from the same usage conditions previously identified.
We remain at your disposal if you wish to discuss the matter further directly with our showroom in Buenos Aires.
Have a nice day
Roche Bobois Customer Service
Reply from Roche Bobois
Hello, we are pleased to hear of your visit to our Finchley showroom and that our team was able to meet all of your expectations.
Sincerely, Roche Bobois Management Team.
Sale representative Mariana was polite professional and most helpful. I will go back to purchase my dining table.
Sale representative, Mariana, was very polite, professional unhelpful.
24 May 2026
Reply from Roche Bobois
Dear Minoo, we are pleased to hear of your visit to our Harrods showroom and that Mariana was able to meet all of your expectations.
Sincerely, Roche Bobois Management Team.
Excellent warm and friendly welcome to…
Excellent warm and friendly welcome to the store. The Manchester store looks wonderful and so stylish. Linda went out of her way to make sure we had a truly personalised consultation and buying experience giving us her undivided attention throughout both visits to the store. Delivery arranged and we were promptly called the delivery service to make sure all would go well. Very impressed with every stage of choosing and purchasing our new sofa. Thank you!
23 May 2026
Reply from Roche Bobois
Dear Jane, we are pleased to hear about your visit to our Manchester showroom and that Linda and our team were able to meet all of your expectations. We hope you enjoy your new Roche Bobois sofa!
Sincerely, Roche Bobois Management Team.
Excellent customer service from Jeremy (Finchley Rd)
Jeremy (Finchley Road) was excellent and gave us superb advice on the sofas that we were looking to purchase. We’re very happy with the level of service we received and would highly recommend Roche Bobois and Jeremy in particular.
10 May 2026
Reply from Roche Bobois
Dear Jon, we are pleased to hear of your visit to our Hampstead showroom and that Jeremy was able to meet all of your expectations. We hope you enjoy your new Roche Bobois sofas!
Sincerely, Roche Bobois Management Team.
Reply from Roche Bobois
Dear client,
We thank you warmly for this response and hope you appreciated your experience in our showroom. We hope to see you again very soon!
Best regards,
The Roche Bobois Uccle team
Professional and friendly staff
Professional and friendly staff. Ms Mejias helped us very good. We very much enjoy this type of furniture.
13 May 2026
Reply from Roche Bobois
Dear client,
We thank you warmly for this response and hope you appreciated your experience in our showroom. We hope to see you again very soon!
Best regards,
The Roche Bobois Amsterdam team
Gino helped me with my decision and was…
Gino helped me with my decision and was extremely helpful.
Would never buy furniture from anywhere else
It’s always amazing and always so comfortable and fabulous quality.
Expensive but you get what you pay for.
12 May 2026
Reply from Roche Bobois
Dear Judith, we are pleased to hear of your visit to our Manchester showroom and that Gino was able to meet all of your expectations. We hope you enjoy your new Roche Bobois pieces!
Sincerely, Roche Bobois Management Team.
Service lacking
Extremely unhelpful and contradictory customer service for a customer of 20 years. Issue with a product not only on your own but Enfield “customer service” will try charge you more than you paid 2 years ago and £250 delivery for a small table. 20 years of buying products, never again.
4 May 2026
Unprompted review
Reply from Roche Bobois
Bonjour,
Thank you for visiting our Geneva showroom. We are glad to hear you were warmly welcomed by our team and hope you enjoy your newest Roche Bobois pieces.
We hope to see you again soon!
Sincerely,
Roche Bobois Geneva Team
Such a great experience
Such a great experience. Danielle was really helpful with information without being pushy. We were able to test the sofa we were interested in at our own pace and we are really happy with our order.
28 April 2026
Andrea was amazing
Andrea was amazing - really helpful and gave good advice. Waiting for the sofa to be delivered but the service was perfect.
28 April 2026
Reply from Roche Bobois
Bonjour,
Thank you for your kind feedback on your experience at the Geneva showroom, we are pleased to hear that Andrea offered you great assistance and that you are very happy with our service! We love when our clients express their gratitude and mention team members they worked with, we will relay your thanks to her.
We look forward to hearing from you again soon!
Sincerely,
Our Roche Bobois Geneva Team
the sales person was very nice
the sales person was very nice, and table was like piece of art that we wanted to have
4 May 2026
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