Robert White Photographic Reviews 

345
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery and the highly professional staff who provide expert advice and support when choosing photographic equipment. Consumers consistently note that orders arrive promptly, are securely packaged, and that browsing products on the user-friendly website is both seamless and efficient. Buyers often highlight the extensive product knowledge and friendly demeanor of the team, making every transaction thoroughly pleasant and reassuring. Though some customers experienced minor delivery delays caused by external couriers or noted occasional packaging inconsistencies, the overall sentiment remains exceptionally positive across nearly all completed orders.

What people talk about most

Service

Users describe positive interactions with service, highlighting fast delivery and helpful communication.... See more

Product

Reviewers mention positive feedback about product quality, noting that items arrive as described and live up... See more

Delivery service

Consumers find delivery service to be positive, consistently reporting extremely fast shipping and secure... See more

Staff

Customers had positive experiences with staff, highlighting their professionalism, extensive knowledge, and... See more

Order

Clients share positive opinions on order, highlighting that the website is easy to navigate and the ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A fairly compact lens to use with my R5 Canon. With quality construction and a smooth focus wheel it's a pleasure to use. Often described as dreamy while wide open but super sharp at F5.6. Care is nee... See more

Company replied

Rated 5 out of 5 stars

Excellent BUT Well done on getting my Voightlander lens hood out to me next day. Notwithstanding that excellent service, I'd like to pull Robert White up about why everything they sell via G... See more

Company replied

Rated 5 out of 5 stars

Jack at Robert White Photographic went above and beyond helping me track down a part, that was now sadly out of production. Whilst many emails and photos were exchanged, with the thought, that maybe... See more

Company replied

Rated 5 out of 5 stars

This shop is an astonishing place. A proper photography shop A little hard to find on your first visit (you need the third and final entrance onto the industrial park). Its staff super professio... See more

Company replied


Company details

  1. Photo Shop
  2. Camera Store

Written by the company

Established in 1982, Robert White is an official supplier of Voigtlander, Arca-Swiss, Hasselblad, Toyo, Gitzo, Quantum, LEE Filters, Hasselblad, Fogg, Hedler, Tether Tools, Triggersmart & Walkstool


Contact info

4.9

Excellent

TrustScore 5 out of 5

345 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(345)

151 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The website was easy to navigate and my…

The website was easy to navigate and my order was expedited quickly.
The product, a RF-PRO AS, lived up to my expectations.

18 February 2026
Robert White Photographic logo

Reply from Robert White Photographic

Hello Kim, thank you for leaving a review. Good to hear your order went smoothly. We look forward to being of service again in the future.

Rated 5 out of 5 stars

Would definately buy here again

Great communications, fast delivery. Reliable seller. No issues to recommend.

17 February 2026
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Reply from Robert White Photographic

Thank you for taking the time to leave a review. Great to hear your purchase went well. We look forward to being of service again in the future.

Rated 5 out of 5 stars

Incredibly fast dispatch to outside UK

Incredibly fast dispatch to outside UK; Correct price calculation without the VAT for international shipping; Shipping cost was adjusted after shipping and refund for the extra was completed immediately without even enquiring (or knowing) about it; website adjusts availability in real time so no surprises after order of the sorts “sorry it is not available”.
I am very impressed by the service.

26 January 2026
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Reply from Robert White Photographic

Hi Petya, thank you for taking the time to leave a review, we really do appreciate it. Great to hear your order arrived in good time and that everything went smoothly. We look forward to being of service again in the future.

Rated 5 out of 5 stars

10x8 Film Holders

Super speedy dispatch and delivery. Well packaged and great value for money very happy.

30 January 2026
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Reply from Robert White Photographic

Hello John, thank you for taking the time to leave a review. Great to hear your order arrived quickly. Look forward to being of service again in the future.

Rated 5 out of 5 stars

First class service

Extremely professional.

30 January 2026
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Reply from Robert White Photographic

Hello Peter, thank you so much for taking the time to leave a review and for your continued custom. We look forward to being of service again in the future.

Rated 5 out of 5 stars

Fuss and faff free

Fuss and faff free, friendly expert help

29 January 2026
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Reply from Robert White Photographic

Hi Jeff, thank you for taking the time to leave a review and for your continued custom, which is greatly appreciated and valued.

Rated 5 out of 5 stars

Unbelievable speed of delivery from…

Unbelievable speed of delivery from order
Measured in hours not days

29 January 2026
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Reply from Robert White Photographic

Hello Keith, thank for your review. Great to hear you received your order in double quick time! We look forward to being of service again in the future.

Rated 5 out of 5 stars

Great service

Great service as usual

21 January 2026
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Reply from Robert White Photographic

Hello Mark, many thanks for leaving a review and for your continued custom.

Rated 5 out of 5 stars

good price viewfinder

easy ordering and excellent delivery service

20 January 2026
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Reply from Robert White Photographic

Hello Iain, thank you for taking the time to leave a review. We look forward to serving you again in the future.

Rated 5 out of 5 stars

Excellent range

Excellent range, they are experts in their field and delivery super quick. Highly recommended

19 January 2026
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Reply from Robert White Photographic

Hello Giorgio, thank you for taking the time to leave a review. We look forward to being of service again in the future.

Rated 5 out of 5 stars

Best of class hands on service and…

Best of class hands on service and communication. Jack went out of his way to help me make a decision about which Fogg bag would meet my needs and to help me source the materials I wanted. Can’t wait to do business with him again.

13 January 2026
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Reply from Robert White Photographic

Hi Jeff, thank you taking the time to leave such a lovely review. It is very much appreciated. Look forward to being of service again in the future.

Rated 5 out of 5 stars

Excellent and knowledgeable service.

Excellent and knowledgeable service.

12 January 2026
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Reply from Robert White Photographic

Hello Chris, many thanks for taking the time to leave a review and for your ongoing custom. Look forward to being of service again in the future.

Rated 5 out of 5 stars

This shop is an astonishing place

This shop is an astonishing place.
A proper photography shop
A little hard to find on your first visit (you need the third and final entrance onto the industrial park).
Its staff super professional as you would expect and their products of the highest quality. Absolutely marvellous!

12 January 2026
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Reply from Robert White Photographic

Hello Adam, thank you for taking the time to leave a review. It was a pleasure to meet you and be of service.

Rated 5 out of 5 stars

Great service and fast delivery

Great service and fast delivery. The camera was described as excellent condition. In my opinion it was near mint. The price was better than any other shop website I had looked at. The camera came with the manufactures battery pack grip, additional battery and a fast charger, all boxed up. I needed to clean the sensor and the manufacture strap was missing but these are minor points.

18 November 2025
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Reply from Robert White Photographic

Hello John, thank you for taking the time to leave a review. Great to hear everything went well and you are happy with the camera. Look forward to being of service again in the future.

Rated 5 out of 5 stars

Excellent BUT

Excellent BUT

Well done on getting my Voightlander lens hood out to me next day.

Notwithstanding that excellent service, I'd like to pull Robert White up about why everything they sell via Google search results show prices WITHOUT the VAT ?? giving them an apparent search advantage over all their competitors who obviously show the complete price (WITH vat)
I've tried reporting them to Google but nothing done yet.
Just sort it out RW, no-one else can advertise without VAT , your adverts stand out (probably deliberately) because the price shown in search results without VAT, you only find it out by clicking through to the product page, no-one else on the internet does (or can do) this ....
So you get minus points until you sort that out.

17 December 2025
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Reply from Robert White Photographic

Hello Mike, thank you for taking the time to leave a review. We are already aware of the Google Shopping ads being displayed with an ex-VAT price. We are currently working with our website developer to rectify this so that the ads display with VAT. The product data for the ad feed is automatically supplied by the Google Content API. RW has always displayed pricing on our website with and without VAT as a large part of our business is B2B. Our new website shows the ex-VAT price first and this is causing the API to use that figure.

Rated 5 out of 5 stars

I ordered an item which I thought was…

I ordered an item which I thought was the correct one - turned out not to be.
Ian , who was the original point of contact, talked me through to what he believed was the correct one and a buy-back and re-sell was duly organised.

16 December 2025
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Reply from Robert White Photographic

Hello Mike, thank you taking the time to leave a review. Pleased we managed to sort out the correct item for you in the end.

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