Customer service is very good and would have gotten a five star for the whole experience except for some prices which I thought were excessive. For instance who knew a bottle of methylated spirits... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Visited the local RD store as there are very few options in town centres these days. Staff were friendly and ready to help. The Kenilworth store isn't the largest so some products are not available bu... See more
We are very happy with our water filter jug. The water tastes much fresher and better, and we’ve noticed a real difference since we started using it. The quality is excellent, it’s easy to use, and we... See more
Thank you Robert Dyas another great product we have had two of these glass tables now so strong & toughened table glass 'big enough to seat 4 Comfortably around very sturdy would highly recommend... See more
Company details
Written by the company
Present on the high street since 1872, Robert Dyas is one of the oldest and most respected retailers in the UK. Offering everything from home appliances to garden furniture, DIY essentials to cleaning solutions, we pride ourselves on an innovative and diverse product range delivered with outstanding customer service.
Contact info
1 St George's Rd,, SW19 4DR, Wimbledon, United Kingdom
- www.robertdyas.co.uk
4.1
Great
56K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Terrible
Instructions awful, quality awful, looks terrible. Going to have it dismantled and take it to the tip
29 July 2026
Unprompted review
Reply from Robert Dyas
Good Morning Maria.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Robert Dyas.
I am very sorry to hear that the product did not meet your expectations and that you were disappointed with the instructions, quality and overall appearance of the item. We understand how frustrating it must be to spend time assembling a product, only to find that the finished result was not what you had hoped for.
We apologise for the inconvenience and disappointment this has caused. We appreciate that clear instructions and good product quality are important parts of the overall customer experience and we are sorry that your experience fell short on this occasion.
Your feedback regarding the product quality, assembly instructions and overall experience has been noted and will be shared with the relevant teams. Feedback such as yours is extremely valuable in helping us review our products and identify areas where improvements can be made.
If you require any further assistance from our team, please do not hesitate to contact us for further support. We would be happy to review your concerns further and assist wherever possible.
Thank you again for taking the time to provide your feedback and we are sorry that your experience did not meet the standard we aim to provide.
Have a good day!
Sara - Customer Relations Executive
Robert Dyas
Storage cupboard
Item recieved scraped and chipped
I also needed to buy glue paint screws and a bracket to hold it together
When I complained to the company I was offered a refund of £3:60
Absolutely disgusting
It’s a shame as I wanted to purchase other furniture from this site but now I won’t as the customer service is insulting
28 July 2026
Unprompted review
Reply from Robert Dyas
Good Morning Debbie.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Robert Dyas.
We are very sorry to hear about the condition your item arrived in and the disappointment this has caused. We understand how frustrating it must have been to receive furniture that required additional repairs, including purchasing extra materials to make it suitable for use.
We also apologise that the resolution offered did not meet your expectations and left you feeling dissatisfied with the service you received.
We would like the opportunity to look into this matter further and understand the full details of what has happened. To allow us to investigate this properly, please feel free to respond to the information request form we have sent across via Trustpilot today.
Once we have received the relevant information, our team will review your concerns and do our best to assist you in moving towards a suitable resolution.
Thank you again for bringing this matter to our attention. We appreciate your feedback and hope we can help address your concerns.
Have a good day!
Sara - Customer Relations Executive
Robert Dyas
nice product
nice product - better than expected - solid looking too
good value for price - recommend product for sure.
24 July 2026
Unprompted review
Great customer service
Great customer service. My mattress order had some issues and these were resolved quickly and professionally and I was offered a full and swift return and refund as well as apology although it was not Robert Dyas fault ( issue with mattress manufacturer). Would certainly buy here again.
24 July 2026
Unprompted review
Always great service
Always great service, very nice young lady that served me, very helpful.
26 July 2026
Unprompted review
The company was very good and kept me…
The company was very good and kept me informed,
The order was passed to another company, and my only gripe was that the first news i had about the delivery, was only an hour before it arrived
21 July 2026
Unprompted review
Reply from Robert Dyas
Good Morning Hamish.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Robert Dyas.
We are pleased to hear that you found our service good and that you were kept informed throughout the process. We appreciate your positive comments and are glad that your overall experience with us was a positive one.
However we are sorry to hear that you received limited notice regarding your delivery, with the first update arriving only an hour before it was due to arrive. We understand that having sufficient notice is important, as it allows customers to make the necessary arrangements to receive their order.
Your feedback regarding the delivery communication has been noted and will be shared with the relevant teams and delivery partners as we continue to review and improve the service we provide.
Have a good day!
Sara - Customer Relations Executive
Robert Dyas
Stunning mirror
Stunning mirror, the perfect size to fit in our space. Gives a beautiful modern feel
29 July 2026
Unprompted review
Rattan lights
Absolutely love the Monaco patio light, I bought 4 but loved them so much I ordered another 2.They were also on sale so got an absolute bargain.
29 July 2026
Unprompted review
I am extremely disappointed with the…
I am extremely disappointed with the service I have received from Robert Dyas.
I ordered a home gym to help improve my mental health, but it arrived damaged. It then took 45 emails just to get a replacement arranged, which was incredibly stressful and time-consuming.
After waiting another week for the replacement, I was shocked to find that it also arrived in poor condition. The boxes were damaged and it looked like it had already been returned by another customer.
Unfortunately, the replacement has several faults:
The main weight stack does not fully return down.
The selector pin does not go in properly without having to force the weight stack down.
One of the rowing handles is missing.
The front bottom section is bent.
The frame/cage has multiple dents.
At this stage, I have completely lost confidence in your company. You are welcome to collect this damaged gym and issue me with a full refund. I will not be ordering from Robert Dyas again unless this matter is resolved properly.
I am extremely disappointed by both the quality of the product and the way I have been treated throughout this process. I expect a prompt response and a full resolution. Tha ks jordan benton vicky benton
28 July 2026
Unprompted review
Reply from Robert Dyas
Good Morning Jordan
I hope you are well today.
Thank you for taking the time to share your experience with us here at Robert Dyas.
I am really sorry to hear about the experience you have had with your home gym order and the difficulties you have faced throughout this process. We fully understand how disappointing and frustrating this must have been, particularly as the item was purchased with the intention of supporting your wellbeing
We are sorry that the original item arrived damaged and that the replacement provided did not meet the expected standard. I have actioned a full refund for you today and I have also sent an email with further information regarding the resolution.
We appreciate your patience throughout this process and are sorry that we have not provided the level of service and experience that you should have received.
If you require any further assistance from our team, please do not hesitate to contact us for further support.
Have a good day!
Sara - Customer Relations Executive
Robert Dyas
Haven’t received my order or had any…
Haven’t received my order or had any updates regarding its status even after emailing about the delivery date and the issue with not receiving it!
Disappointing
27 July 2026
Unprompted review
Reply from Robert Dyas
Good Morning Laura.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Robert Dyas.
We are very sorry to hear that you have not yet received your order and that you have not received the updates you expected regarding your delivery.
Please reach out to our Customer Care team on 0333 0383 232. Alternatively, you can raise a case by emailing us via our website and a member of our team will respond within 48 working hours.
Once we have your order details, our team will be able to review the delay and provide further assistance to help resolve this for you. Hopefully our Customer Care team can put this right for you as quickly as possible.
We sincerely apologise for the inconvenience caused and appreciate your patience while we work to assist you.
Have a good day!
Sara - Customer Relations Executive
Robert Dyas
Very satisfied
Very satisfied, delivered quickly, everything was packaged, everything was perfectly organized
28 July 2026
Unprompted review
Waste of time and money - Avoid
Complete waste of time and money. Purchased a metal shed from them. It arrived and we took all the parts out ready for assembly but the parts for the foundation wouldn't align. Replacement parts take up 12 working days to arrive and a collection and refund takes approximately 10 working days. We'd built our foundation and we've been waiting for this for a week so this has all been such a monumental waste of time. What a pointless company
28 July 2026
Unprompted review
Reply from Robert Dyas
Good Morning TheJigisup.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Robert Dyas.
We are very sorry to hear about the difficulties you have experienced with your metal shed and understand how frustrating and disappointing this situation must have been.
We appreciate the time and effort you had already invested in preparing the foundation and getting everything ready for assembly, only to find that the parts did not align as expected.
We apologise for the inconvenience caused by the delay in resolving this issue and understand how disappointing it must have been to be left waiting for replacement parts. Our Customer Care team is currently working with our supplier to investigate this matter and find the most suitable resolution for you.
We appreciate your patience and understanding during this time while we work with the relevant parties to resolve the issue. We will continue to support you and provide updates as soon as further information is available.
Thank you again for bringing this to our attention. We are sorry that your experience has not met the standard we aim to provide.
Have a good day!
Sara - Customer Relations Executive
Robert Dyas
Staff are always helpful and friendly…
Staff are always helpful and friendly and courteous.
It's always a pleasure to shop in Robert Dyas.
Well done staff at Robert Dyas in the Lexicon in Bracknell
25 July 2026
Unprompted review
The kettle is lovely and light and the…
The kettle is lovely and light and the angle of the handle makes it so easy to lift. I am 85 and have problems lifting but not with this kettle. It looks good too.
26 July 2026
Unprompted review
Staff was really helpful and friendly.
Staff was really helpful and friendly.
26 July 2026
Unprompted review
Thank you Robert Dyas another great…
Thank you Robert Dyas another great product we have had two of these glass tables now so strong & toughened table glass 'big enough to seat 4 Comfortably around very sturdy would highly recommend
Exceptional quality & great value for money
Sue B
29 July 2026
Unprompted review
Reply from Robert Dyas
Good Morning Elis.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Robert Dyas.
I am really sorry to hear that you have only received part of your order. We understand how frustrating it must be to be waiting for the remaining items and apologise for any inconvenience this has caused.
Please reach out to our Customer Care team on 0333 0383 232. Alternatively, you can raise a case by emailing us via our website and a member of our team will respond within 48 working hours.
Once we have your order details, our team will be able to review the missing items and provide further assistance to help resolve this for you. Hopefully, our Customer Care team can put this right for you as quickly as possible.
Have a good day!
Sara - Customer Relations Executive
Robert Dyas
Delivery time is joke from 18/07 till…
Delivery time is joke from 18/07 till now
Do not buy online i havent receive the product
18 July 2026
Unprompted review
Reply from Robert Dyas
Good Morning Bin.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Robert Dyas.
I am really sorry to hear that you have not yet received your order and apologise for the delay you have experienced. We understand how frustrating it must be to be waiting since 18/07 without receiving your delivery and we appreciate that this is not the service you expected.
Please reach out to our Customer Care team on 0333 0383 232. Alternatively, you can raise a case by emailing us via our website and a member of our team will respond within 48 working hours.
Once we have your order details, our team will be able to review the delivery delay and provide further support to help resolve this matter as quickly as possible.
We sincerely apologise for the inconvenience caused and hope our Customer Care team can put this right for you.
Have a good day!
Sara - Customer Relations Executive
Robert Dyas
A very friendly and helpful service.
A very friendly and helpful till assistant.
26 July 2026
Unprompted review
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