Customer service is very good and would have gotten a five star for the whole experience except for some prices which I thought were excessive. For instance who knew a bottle of methylated spirits... See more
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Review summary
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Reviews shaping this summary
Visited the local RD store as there are very few options in town centres these days. Staff were friendly and ready to help. The Kenilworth store isn't the largest so some products are not available bu... See more
We are very happy with our water filter jug. The water tastes much fresher and better, and we’ve noticed a real difference since we started using it. The quality is excellent, it’s easy to use, and we... See more
Thank you Robert Dyas another great product we have had two of these glass tables now so strong & toughened table glass 'big enough to seat 4 Comfortably around very sturdy would highly recommend... See more
Company details
Written by the company
Present on the high street since 1872, Robert Dyas is one of the oldest and most respected retailers in the UK. Offering everything from home appliances to garden furniture, DIY essentials to cleaning solutions, we pride ourselves on an innovative and diverse product range delivered with outstanding customer service.
Contact info
1 St George's Rd,, SW19 4DR, Wimbledon, United Kingdom
- www.robertdyas.co.uk
4.1
Great
56K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Good product available at a great…
Good product available at a great price, easy to order, delivery as advised.
One issue was that a large label on the package showed a different address totally unrelated to me - luckily the delivery driver rang me to confirm delivery and I was able to give him my address. He complained that I had given the shipper the wrong address which was not the case, I have not idea why this other address was labelled on my order.
23 July 2026
Unprompted review
I was told repeatedly that I would be…
I was told repeatedly that I would be contacted to arrange delivery, but it turned up without notice late in the day when I didn’t have help to left the very heavy box. The box was damaged and I told the delivery driver who couldn’t have cared less.
24 July 2026
Unprompted review
Reply from Robert Dyas
Good morning Karen,
Thank you for your review and I am truly sorry to hear this.
Whilst some of our larger items are delivered kerbside, it would be up to the courier themselves to assist.
I am sorry this is the case in your delivery and I have raised this directly with them for review.
As for the item you have had delivered damaged, we would be more than happy to assist. Please just provide our Customer Care Team with some images so that we can look into this further.
Thank you in advance,
Jack - Robert Dyas Customer Relations
Fantastic quality and value
Fantastic quality and value, excellent customer service and support, delivery guys were outstanding, very helpful.
23 July 2026
Unprompted review
Good store to shop
Easy to find products
.good prices
and staff were very pleasant
16 July 2026
Unprompted review
Thought I would have problem…
Thought I would have problem undertaking on line order for first time but was so easy to order my new coffee machine available in just a few hours with click and collect
26 July 2026
Unprompted review
Delivery was excellent
Delivery was excellent.
Placed in the garden rather than the drive as I was out.
Going together well
Floor could potentially be a thicker grade of plywood.
29 July 2026
Unprompted review
Excellent customer service
Contact Robert Dyas with regards an issue with my new product, the team has resolve the issue faster than expected. Had a lovely experience and will shop again.
27 July 2026
Unprompted review
Very good customer service in house
Very good customer service in house. I did for the first time a click and collect at the Edgware branch and it was terrific.
25 July 2026
Unprompted review
Good item at decent price
Good item at decent price, convenient pickup, helpful staff
27 July 2026
Unprompted review
Unfortunately the plant arrived in poor…
Unfortunately the plant arrived in poor condition.. I have taken a photo and watered it straight away but doesn’t look likely to recover
24 July 2026
Unprompted review
Reply from Robert Dyas
Morning Debbie,
Thank you for your review.
Whilst I have sent you a more in depth email via your case, please be assured a full refund has now been processed for the plant.
I am sorry that it turned up this way, but hopefully it will bounce back and grow for you.
Kind regards,
Jack - Robert Dyas Customer Relations
Delivered complately the wrong colour…
Delivered complately the wrong colour from what I ordered
23 June 2026
Unprompted review
Reply from Robert Dyas
Good morning Mr Allan Ross-Smith,
Thank you for your review and I am so sorry to hear this!
So that I can look into this further for you, can I ask you to provide us with a few images via our contact form on our website?
We can then look to resolve this promptly for you.
Thank you in advance and I look forward to your contact.
Kind regards,
Jack - Robert Dyas Customer Relations
Vonhaus 2 person Hammock
• Easy to place order
• Prompt delivery
• Excellent quality product
23 July 2026
Unprompted review
Garden wall furniture
I was able to choose exactly what I wanted
Arrival was timely and the item is of a lovely quality
Easy to order
23 July 2026
Unprompted review
Great service all round
Prompt delivery, excellent communication and first class customer service.
15 July 2026
Unprompted review
Terrible
Instructions awful, quality awful, looks terrible. Going to have it dismantled and take it to the tip
29 July 2026
Unprompted review
Reply from Robert Dyas
Good Morning Maria.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Robert Dyas.
I am very sorry to hear that the product did not meet your expectations and that you were disappointed with the instructions, quality and overall appearance of the item. We understand how frustrating it must be to spend time assembling a product, only to find that the finished result was not what you had hoped for.
We apologise for the inconvenience and disappointment this has caused. We appreciate that clear instructions and good product quality are important parts of the overall customer experience and we are sorry that your experience fell short on this occasion.
Your feedback regarding the product quality, assembly instructions and overall experience has been noted and will be shared with the relevant teams. Feedback such as yours is extremely valuable in helping us review our products and identify areas where improvements can be made.
If you require any further assistance from our team, please do not hesitate to contact us for further support. We would be happy to review your concerns further and assist wherever possible.
Thank you again for taking the time to provide your feedback and we are sorry that your experience did not meet the standard we aim to provide.
Have a good day!
Sara - Customer Relations Executive
Robert Dyas
Storage cupboard
Item recieved scraped and chipped
I also needed to buy glue paint screws and a bracket to hold it together
When I complained to the company I was offered a refund of £3:60
Absolutely disgusting
It’s a shame as I wanted to purchase other furniture from this site but now I won’t as the customer service is insulting
28 July 2026
Unprompted review
Reply from Robert Dyas
Good Morning Debbie.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Robert Dyas.
We are very sorry to hear about the condition your item arrived in and the disappointment this has caused. We understand how frustrating it must have been to receive furniture that required additional repairs, including purchasing extra materials to make it suitable for use.
We also apologise that the resolution offered did not meet your expectations and left you feeling dissatisfied with the service you received.
We would like the opportunity to look into this matter further and understand the full details of what has happened. To allow us to investigate this properly, please feel free to respond to the information request form we have sent across via Trustpilot today.
Once we have received the relevant information, our team will review your concerns and do our best to assist you in moving towards a suitable resolution.
Thank you again for bringing this matter to our attention. We appreciate your feedback and hope we can help address your concerns.
Have a good day!
Sara - Customer Relations Executive
Robert Dyas
nice product
nice product - better than expected - solid looking too
good value for price - recommend product for sure.
24 July 2026
Unprompted review
Great customer service
Great customer service. My mattress order had some issues and these were resolved quickly and professionally and I was offered a full and swift return and refund as well as apology although it was not Robert Dyas fault ( issue with mattress manufacturer). Would certainly buy here again.
24 July 2026
Unprompted review
Always great service
Always great service, very nice young lady that served me, very helpful.
26 July 2026
Unprompted review
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