Robert Dyas Reviews 

Excellent product highly recommend.

Delivery was as promised. the swing chair was incredible. Packaging superb, with items indevidually wrapped and labled to make assembly easy. Nuts ,bolts washers and spacers were all put together and in a bubble pack, so all items could be easily ckecked. Very comfortable to use. Would highly recommend.

Terrible communication and customer service with a lost item never delivered. Two dispatched emails and eventually a refund email but no explanation. I’ve had to phone twice and now wait for my money which they have had for 3 weeks…… AVOID

Had to return a JML item that wasnt suitable.
Helpful and freindly staff in your Staines store.

Staff very approachable.
Great help in getting our items to the counter.
Well packed by assistant.
Nothing to much trouble

You said the chairs would be delivered last Thursday, 30th. DX confirmed this. However 5 days we are still waiting. The suggestion is they may arrive on 6th August. I am not holding my breath.
Stephen

I am having zero contact about delivery scheduling so have no idea when the products are arriving.

Paid extra for nominated day of delivery but this was not adhered to.
Offered 10% of cost back, (£8), but this did not compensate for the stress of arranging another delivery date and numerous emails .

A really good product (and Which? Magazine best buy) was purchased at a competitive price and arrived slightly ahead of schedule. The communication about the product was spot on - I felt informed at all times without being over-run by messages.

My furniture order turned up this morning with no warning. It was by chance my husband was home as he had work teams meeting. We were told our delivery would be on 13.8 26, nothing to inform us differently.
We are not ready for our order so we had to turn it away. If we had an email we could of let them not to deliver yet.
I do hope I am informed of a date when it will be delivered next time.

Really prompt delivery, good quality product at a very good price

Excellent service. Delivery was 5 days earlier than stated and when I called their support line the were polite efficient and effective

There is always something to purchase when going to Robert Dyas, even if you didn't know you needed said product.
Not sure how competitive the prices are as I don't really shop around.
The sales staff are always well informed and friendly, what more do you need.

Fast delivery. Products as described. Well packaged.

The harbour parasol broke within three days, a light wind caused one of the struts to break. Looking at it the soft wood is liable to fracture at the end of the strut where the fixing hole secures it to the canopy frame.

Our Dyas shop in High Barnet is well-stocked and has helpful staff - it is a pleasant and practical shopping experience.

Good product at a great price. Service was fantastic.

Box was damaged during delivery and I've found lack of lumbar support and quality is not very good.

Arrived when promised. Delivered to the exact spot jn the garden I wanted. High quality

Great looking BBQ and functionally was well received!!!
Putting it together took a while and we made a mistake at the beginning; the two side panels must have the punched holes at the back, not the front…., which we did and only discovered this once we had completed the whole build….. needless to say we had to disassemble parts of it to change the panels to the correct position. This enabled the top grill shelf to be secured. If only we had read the instructions properly or perhaps the instructions could be made more clearer to avoid this error?
All good in the end though!