Robert Dyas Reviews 

55,964
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 16,483 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often finding them to be of excellent quality and great value for money, making their purchases very satisfying. Many people appreciate the wide range of items available. The staff consistently receive praise for being pleasant, helpful, and knowledgeable, providing efficient and friendly service both in-store and during delivery. However, some customers also noted issues with delivery services, experiencing significant delays, missed delivery dates, or items not being dispatched as expected. A few other people also felt that some products arrived damaged, were poorly made, or did not match the online description, requiring additional effort to resolve or make usable.

What people talk about most

Product

Customers generally report positive experiences with products, highlighting good quality and value, such as a... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising promptness and... See more

Staff

Clients share positive opinions on staff, consistently describing them as helpful, friendly, and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many finding the online ordering process... See more

Quality

People report ambiguous experiences with quality, with many reviewers praising products as good, excellent,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Customer service is very good and would have gotten a five star for the whole experience except for some prices which I thought were excessive. For instance who knew a bottle of methylated spirits... See more

Rated 4 out of 5 stars

Visited the local RD store as there are very few options in town centres these days. Staff were friendly and ready to help. The Kenilworth store isn't the largest so some products are not available bu... See more

Rated 5 out of 5 stars

We are very happy with our water filter jug. The water tastes much fresher and better, and we’ve noticed a real difference since we started using it. The quality is excellent, it’s easy to use, and we... See more

Rated 5 out of 5 stars

Thank you Robert Dyas another great product we have had two of these glass tables now so strong & toughened table glass 'big enough to seat 4 Comfortably around very sturdy would highly recommend... See more


Company details

  1. Electronics Store
  2. Kitchen Supply Store
  3. Lighting Store

Written by the company

Present on the high street since 1872, Robert Dyas is one of the oldest and most respected retailers in the UK. Offering everything from home appliances to garden furniture, DIY essentials to cleaning solutions, we pride ourselves on an innovative and diverse product range delivered with outstanding customer service.


Contact info

4.1

Great

TrustScore 4 out of 5

56K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(55,964)

15,035 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

You get what you pay for

Only just received and assembled, so I can’t comment on how my bench will stand the test of time. It is thinner wood than I was expecting, but it was relatively cheap and I guess you get what you pay for. Delivery was good.

30 July 2026
Unprompted review
Rated 1 out of 5 stars

Boston bedside tables arrived fast but…

Boston bedside tables arrived fast but are much darker than the picture and poor quality. It says on box you cannot return once opened but how do you know unless you open box? Took ages to put together as poorly made and drawer would not shut, my husband had to remake the inside so it would shut.

Don’t waste your money buy something else!

30 July 2026
Unprompted review
Robert Dyas logo

Reply from Robert Dyas

Morning Rosalind,

Thank you for your review and I am sorry to hear you are unhappy with your purchase.

Please be assured if you did need assistance, we would be more than happy to help. Just provide some images of the faults to our Customer Care Team and we will get a resolution for you.

Kind regards,

Jack - Robert Dyas Customer Relations

Rated 1 out of 5 stars

Absolutely Shocking

Shocking company to deal with and their South African cal centre customer service team - stay well away, avoid and. Us from a company that provides customer service teams based in the UK

25 July 2026
Unprompted review
Robert Dyas logo

Reply from Robert Dyas

Morning Jim O,

Thank you for your review and I am sorry to hear you are unhappy with our Customer Service.

After looking into your case, I am actively reviewing the calls and correspondence you have received. Please be assured any feedback or failings will be escalated internally.

As for the case iteself, I can see that our supplier has reached out to you directly to resolve this.

Apologies again and if you did need anything further, please let us know.

Jack - Robert Dyas Customer Relations

Rated 3 out of 5 stars

Pretty poor for the price.

Quick delivery and well packed.
The plant was very poor all but one of the stems were dead and the remaining live stem was very weak and spindly and very few roots visible in the compost. Definitely not worth what I paid for it. Just hope it takes in the garden.

22 July 2026
Unprompted review
Robert Dyas logo

Reply from Robert Dyas

Hi Philip,

Thank you for your review and I am sorry for this.

We would be more than happy to arrange a refund for you, please can I ask you to provide some images of the item you have received?

Thank you in advance,

Jack - Robert Dyas Customer Relations

Rated 5 out of 5 stars

Very pleased with my purchase

I had ordered from another company originally and item was out of stock.
Found this alternative on RD and orders it for collection. I’m really pleased with my alternative which I actually think is better than what I originally had ordered. Was cheaper, chairs are very comfortable and I’m very pleased with my purchase.

30 July 2026
Unprompted review
Rated 4 out of 5 stars

Good product available at a great…

Good product available at a great price, easy to order, delivery as advised.
One issue was that a large label on the package showed a different address totally unrelated to me - luckily the delivery driver rang me to confirm delivery and I was able to give him my address. He complained that I had given the shipper the wrong address which was not the case, I have not idea why this other address was labelled on my order.

23 July 2026
Unprompted review
Rated 2 out of 5 stars

I was told repeatedly that I would be…

I was told repeatedly that I would be contacted to arrange delivery, but it turned up without notice late in the day when I didn’t have help to left the very heavy box. The box was damaged and I told the delivery driver who couldn’t have cared less.

24 July 2026
Unprompted review
Robert Dyas logo

Reply from Robert Dyas

Good morning Karen,

Thank you for your review and I am truly sorry to hear this.

Whilst some of our larger items are delivered kerbside, it would be up to the courier themselves to assist.

I am sorry this is the case in your delivery and I have raised this directly with them for review.

As for the item you have had delivered damaged, we would be more than happy to assist. Please just provide our Customer Care Team with some images so that we can look into this further.

Thank you in advance,

Jack - Robert Dyas Customer Relations

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