Robert Dyas Reviews 

55,937
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 16,461 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, attentive, and knowledgeable, often assisting with finding items or offering personal attention. Many also appreciate the wide range of products, noting that items are frequently well-packaged and arrive in excellent condition, often exceeding quality expectations. However, some customers faced significant delivery issues, such as items not arriving, misdelivery, or poor tracking and communication. Products occasionally arrived damaged or didn't match online descriptions, with some reviewers finding certain items less robust. Despite this, many others reported quick, efficient delivery and were pleased with their purchases.

What people talk about most

Product

Reviewers mention positive feedback about product quality and selection, often finding items they wanted that... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some customers reporting positive... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, politeness, and... See more

Order

Clients share ambiguous opinions on order, with some reviewers having positive experiences, citing easy... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising items like picnic tables,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Staff are attentive and helpful. I asked for assistance in finding a spot cleaner for carpet and was swiftly shown where they are located saving me time from going through the many useful household... See more

Rated 5 out of 5 stars

The garden bench I purchased was supposed to arrive in three days but arrived in two days which was great, I assembled it following the instructions and it all went smoothly. I did use gorilla glue o... See more

Rated 5 out of 5 stars

The staff in Sevenoaks store were exceptionally supportive. They helped me find all the arts and crafts items I needed for my son and his friends. The items were of great quality and very affordable.... See more

Rated 5 out of 5 stars

I bought delphinium plants. They were sent quickly free of charge to me and the plants were in excellent condition. They had been placed upright in a cardboard box in such a manner that the blooms wer... See more


Company details

  1. Electronics Store
  2. Kitchen Supply Store
  3. Lighting Store

Written by the company

Present on the high street since 1872, Robert Dyas is one of the oldest and most respected retailers in the UK. Offering everything from home appliances to garden furniture, DIY essentials to cleaning solutions, we pride ourselves on an innovative and diverse product range delivered with outstanding customer service.


Contact info

4.1

Great

TrustScore 4 out of 5

56K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(55,937)

15,012 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolutely Shocking

Shocking company to deal with and their South African cal centre customer service team - stay well away, avoid and. Us from a company that provides customer service teams based in the UK

25 July 2026
Unprompted review
Robert Dyas logo

Reply from Robert Dyas

Morning Jim O,

Thank you for your review and I am sorry to hear you are unhappy with our Customer Service.

After looking into your case, I am actively reviewing the calls and correspondence you have received. Please be assured any feedback or failings will be escalated internally.

As for the case iteself, I can see that our supplier has reached out to you directly to resolve this.

Apologies again and if you did need anything further, please let us know.

Jack - Robert Dyas Customer Relations

Rated 3 out of 5 stars

Pretty poor for the price.

Quick delivery and well packed.
The plant was very poor all but one of the stems were dead and the remaining live stem was very weak and spindly and very few roots visible in the compost. Definitely not worth what I paid for it. Just hope it takes in the garden.

22 July 2026
Unprompted review
Robert Dyas logo

Reply from Robert Dyas

Hi Philip,

Thank you for your review and I am sorry for this.

We would be more than happy to arrange a refund for you, please can I ask you to provide some images of the item you have received?

Thank you in advance,

Jack - Robert Dyas Customer Relations

Rated 5 out of 5 stars

Very pleased with my purchase

I had ordered from another company originally and item was out of stock.
Found this alternative on RD and orders it for collection. I’m really pleased with my alternative which I actually think is better than what I originally had ordered. Was cheaper, chairs are very comfortable and I’m very pleased with my purchase.

30 July 2026
Unprompted review
Rated 4 out of 5 stars

Good product available at a great…

Good product available at a great price, easy to order, delivery as advised.
One issue was that a large label on the package showed a different address totally unrelated to me - luckily the delivery driver rang me to confirm delivery and I was able to give him my address. He complained that I had given the shipper the wrong address which was not the case, I have not idea why this other address was labelled on my order.

23 July 2026
Unprompted review
Rated 2 out of 5 stars

I was told repeatedly that I would be…

I was told repeatedly that I would be contacted to arrange delivery, but it turned up without notice late in the day when I didn’t have help to left the very heavy box. The box was damaged and I told the delivery driver who couldn’t have cared less.

24 July 2026
Unprompted review
Robert Dyas logo

Reply from Robert Dyas

Good morning Karen,

Thank you for your review and I am truly sorry to hear this.

Whilst some of our larger items are delivered kerbside, it would be up to the courier themselves to assist.

I am sorry this is the case in your delivery and I have raised this directly with them for review.

As for the item you have had delivered damaged, we would be more than happy to assist. Please just provide our Customer Care Team with some images so that we can look into this further.

Thank you in advance,

Jack - Robert Dyas Customer Relations

Rated 5 out of 5 stars

Delivery was excellent

Delivery was excellent.
Placed in the garden rather than the drive as I was out.
Going together well
Floor could potentially be a thicker grade of plywood.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Contact Robert Dyas with regards an issue with my new product, the team has resolve the issue faster than expected. Had a lovely experience and will shop again.

27 July 2026
Unprompted review
Rated 2 out of 5 stars

Unfortunately the plant arrived in poor…

Unfortunately the plant arrived in poor condition.. I have taken a photo and watered it straight away but doesn’t look likely to recover

24 July 2026
Unprompted review
Robert Dyas logo

Reply from Robert Dyas

Morning Debbie,

Thank you for your review.

Whilst I have sent you a more in depth email via your case, please be assured a full refund has now been processed for the plant.

I am sorry that it turned up this way, but hopefully it will bounce back and grow for you.

Kind regards,

Jack - Robert Dyas Customer Relations

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