Robert Dyas Reviews 

55,686
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 16,461 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, attentive, and knowledgeable, often assisting with finding items or offering personal attention. Many also appreciate the wide range of products, noting that items are frequently well-packaged and arrive in excellent condition, often exceeding quality expectations. However, some customers faced significant delivery issues, such as items not arriving, misdelivery, or poor tracking and communication. Products occasionally arrived damaged or didn't match online descriptions, with some reviewers finding certain items less robust. Despite this, many others reported quick, efficient delivery and were pleased with their purchases.

What people talk about most

Product

Reviewers mention positive feedback about product quality and selection, often finding items they wanted that... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some customers reporting positive... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, politeness, and... See more

Order

Clients share ambiguous opinions on order, with some reviewers having positive experiences, citing easy... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising items like picnic tables,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Staff are attentive and helpful. I asked for assistance in finding a spot cleaner for carpet and was swiftly shown where they are located saving me time from going through the many useful household... See more

Rated 5 out of 5 stars

The garden bench I purchased was supposed to arrive in three days but arrived in two days which was great, I assembled it following the instructions and it all went smoothly. I did use gorilla glue o... See more

Rated 5 out of 5 stars

The staff in Sevenoaks store were exceptionally supportive. They helped me find all the arts and crafts items I needed for my son and his friends. The items were of great quality and very affordable.... See more

Rated 5 out of 5 stars

I bought delphinium plants. They were sent quickly free of charge to me and the plants were in excellent condition. They had been placed upright in a cardboard box in such a manner that the blooms wer... See more


Company details

  1. Electronics Store
  2. Kitchen Supply Store
  3. Lighting Store

Written by the company

Present on the high street since 1872, Robert Dyas is one of the oldest and most respected retailers in the UK. Offering everything from home appliances to garden furniture, DIY essentials to cleaning solutions, we pride ourselves on an innovative and diverse product range delivered with outstanding customer service.


Contact info

4.1

Great

TrustScore 4 out of 5

56K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(55,686)

16,207 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outback Excel BBQ

On line order.Easy transaction.Good communication on delivery dates.
Very impressed with the BBQ (It does require 2 people at certain stages).Well packed by the manufacturer. instructions easy to follow.
Would recommend.
Also purchased Bentley BBQ cover.Again good quality cover.So much so I bought another one.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a competitively priced…

I ordered a competitively priced outback bbq from Robert Dyas. The delivery was free and it arrived within 3 days of ordering the bbq. I constructed the bbq, which surprisingly took about 2hrs, but all was working fine after testing. However a point to note, the bbq came with a propane regulator not a butane regulator and they are different fittings.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Delivered in 48 hours

Delivered in 48 hours , exceptional service, first time i have ever used Robert Dyas , but it will not be the last , also the gate was fair price and sturdy . +++++

21 July 2026
Unprompted review
Rated 3 out of 5 stars

DAMAGED CUSHION

UNFORTUNATELY, 1 CUSHION WAS DELIVERED DAMAGED. THER DOESN'T APPEAR TO BE A PHONE NO. NOR E.AIL ADDRESS TO BE ABLE TO CONTACT ROBERT DYAS TO GET A NEW CUSHION.
DELIVERY WAS EXCELLENT AND CHAIRS AS EXPECTED APART FROM THE CUSHION.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Very good service.

It was very easy to order online and my order arrived when I was told it would. The price I paid was the cheapest I could find anywhere all in all a very good experience.

21 July 2026
Unprompted review
Rated 3 out of 5 stars

From Frustration to Satisfaction: My Robert Dyas & Pro Breeze OmniAir 5 L Review

This review proved challenging and required considerable thought, as it had two distinct aspects: its utility and its purchase, which also was affected by an untimely product fault. Ultimately, Robert Dyas reached a positive resolution with me, allowing me to provide a credible review of them.

Let me begin with the segment that pertains to the purchase experience. On a Sunday, I proceeded to acquire a Pro Breeze OmniAir 5L. However, after inputting the requisite payment details, I encountered a blank screen, as if the entire transaction had failed. I then attempted to repeat this process, only to achieve the same outcome. Upon checking my emails, I discovered that I had inadvertently purchased two identical products. There is no on-site mechanism to rectify such an error, which also would not have occurred had the website confirmed my order completion. (I sincerely hope they address this.) This double order was merely the begining of a series of frustrating, ongoing events, including disregarded details in email correspondence, failed arrangements, and ultimately, an unreasonable final option to return a 4-foot, with Shipping/Packaged Weight 9.7 kg product to a drop-off location of my choosing at my convenience. How many individuals within this company could carry this product the distance to the nearest drop-off, which would have been at my discretion? I no longer felt they were endeavoring to rectify the situation but rather perpetuating frustrating excuses. I ceased communication, intending to dismiss it as an expensive learning experience I would never repeat with Robert Dyas. Nevertheless, a week later, I noticed a refund for the second fan in my account, accompanied by an explanatory email. I am unsure what I expected to transpire next, but a refund now strikes me as a reasonable recompense for all the inconvenience and expense I endured. Allowing myself time to calm down and reflect, I no-longer feel it nessisary to go into every detail that went wrong. The refund has restored some of my respect, indicating that within the company, they uphold a system of checks and balances in their customer care.

Let me commence with the product itself, (Pro Breeze OmniAir 5L). It operates on the principle of drawing in warm air, propelling it through a filter that releases moisture from a water tank, which also will contain ice packs. (Allow me to first suggest that the included ice packs are rather ineffective.) "Recommendation": procure small water bottles, freeze them, and place several at a time into the tank on a rotational basis. This will provide a much longer-lasting cooling effect than the provided ice packs.
Do not anticipate it to rival the coolant of an air conditioner, which is both costly and requires an external hose to expel hot air outdoors. This product offers a subtle yet discernible improvement. It will only reduce a room's temperature by a single degree, but the true benefit lies in positioning it near your sleeping area; you will perceive a cooler difference in the air from the ice packs compared to a fan alone. The apparatus is sufficient to ensure restful sleep.
A fan can only circulate air at the tempature of the room. Do I endorse the "Pro Breeze Omniair 5L", Absolutely!

21 June 2026
Unprompted review
Rated 2 out of 5 stars

Very poor product, don’t buy

Good service fro Robert Dyaus, but very poor quality product . Very flimsy material for a garden compost bin. Quite poor design . Easy to assemble but not to keep assembled. I wouldn’t buy it

23 July 2026
Unprompted review
Rated 4 out of 5 stars

The units when assembled look fantastic

The units look fantastic when assembled. However, 3 of the panels were damaged in transit with large cracks in the corners. As it seemed too much hastle in sending the boxes back and waiting for replacements I lived with it as the cracks are on the inside of the cupboards and don't show. I have photos if you wish to investigate further and maybe offer a partial refund.

23 July 2026
Unprompted review
Rated 1 out of 5 stars

I am still waiting for this item to be…

I am still waiting for this item to be delivered.

26 July 2026
Unprompted review
Robert Dyas logo

Reply from Robert Dyas

Good Afternoon Kim,

Thank you for your review, I hope you are well today!
I am very sorry to hear that you are still awaiting your delivery, this is certainly not what we wish for our customers.

If you would like us to look into this matter further, please feel free to respond to the information request form I’ve sent across on Trustpilot today.

Once we have the relevant details we’ll do our best to assist you and help move towards a resolution as quickly as possible.

We appreciate your patience whilst we work to resolve this for you.
Kind regards

Sarah- Customer Relations Executive

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