Staff are attentive and helpful. I asked for assistance in finding a spot cleaner for carpet and was swiftly shown where they are located saving me time from going through the many useful household... See more
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Present on the high street since 1872, Robert Dyas is one of the oldest and most respected retailers in the UK. Offering everything from home appliances to garden furniture, DIY essentials to cleaning solutions, we pride ourselves on an innovative and diverse product range delivered with outstanding customer service.
Contact info
1 St George's Rd,, SW19 4DR, Wimbledon, United Kingdom
- www.robertdyas.co.uk
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Replied to 99% of negative reviews
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Thanks to the helpful staff who new…
Thanks to the helpful staff who new exactly where the items I needed were in the store.
Outback Excel BBQ
On line order.Easy transaction.Good communication on delivery dates.
Very impressed with the BBQ (It does require 2 people at certain stages).Well packed by the manufacturer. instructions easy to follow.
Would recommend.
Also purchased Bentley BBQ cover.Again good quality cover.So much so I bought another one.
Easy ordering. Still not received goods from third party!
Easy ordering. Still no goods from third party though.
I ordered a competitively priced…
I ordered a competitively priced outback bbq from Robert Dyas. The delivery was free and it arrived within 3 days of ordering the bbq. I constructed the bbq, which surprisingly took about 2hrs, but all was working fine after testing. However a point to note, the bbq came with a propane regulator not a butane regulator and they are different fittings.
Delivered in 48 hours
Delivered in 48 hours , exceptional service, first time i have ever used Robert Dyas , but it will not be the last , also the gate was fair price and sturdy . +++++
Great price & great quality wallpaper…
Great price & great quality wallpaper with speedy delivery..grear service! Thanks
DAMAGED CUSHION
UNFORTUNATELY, 1 CUSHION WAS DELIVERED DAMAGED. THER DOESN'T APPEAR TO BE A PHONE NO. NOR E.AIL ADDRESS TO BE ABLE TO CONTACT ROBERT DYAS TO GET A NEW CUSHION.
DELIVERY WAS EXCELLENT AND CHAIRS AS EXPECTED APART FROM THE CUSHION.
The wheelbarrow is well made & robust
The wheelbarrow is well made & robust. It arrived on the agreed date.
All good!
Very good service.
It was very easy to order online and my order arrived when I was told it would. The price I paid was the cheapest I could find anywhere all in all a very good experience.
From Frustration to Satisfaction: My Robert Dyas & Pro Breeze OmniAir 5 L Review
This review proved challenging and required considerable thought, as it had two distinct aspects: its utility and its purchase, which also was affected by an untimely product fault. Ultimately, Robert Dyas reached a positive resolution with me, allowing me to provide a credible review of them.
Let me begin with the segment that pertains to the purchase experience. On a Sunday, I proceeded to acquire a Pro Breeze OmniAir 5L. However, after inputting the requisite payment details, I encountered a blank screen, as if the entire transaction had failed. I then attempted to repeat this process, only to achieve the same outcome. Upon checking my emails, I discovered that I had inadvertently purchased two identical products. There is no on-site mechanism to rectify such an error, which also would not have occurred had the website confirmed my order completion. (I sincerely hope they address this.) This double order was merely the begining of a series of frustrating, ongoing events, including disregarded details in email correspondence, failed arrangements, and ultimately, an unreasonable final option to return a 4-foot, with Shipping/Packaged Weight 9.7 kg product to a drop-off location of my choosing at my convenience. How many individuals within this company could carry this product the distance to the nearest drop-off, which would have been at my discretion? I no longer felt they were endeavoring to rectify the situation but rather perpetuating frustrating excuses. I ceased communication, intending to dismiss it as an expensive learning experience I would never repeat with Robert Dyas. Nevertheless, a week later, I noticed a refund for the second fan in my account, accompanied by an explanatory email. I am unsure what I expected to transpire next, but a refund now strikes me as a reasonable recompense for all the inconvenience and expense I endured. Allowing myself time to calm down and reflect, I no-longer feel it nessisary to go into every detail that went wrong. The refund has restored some of my respect, indicating that within the company, they uphold a system of checks and balances in their customer care.
Let me commence with the product itself, (Pro Breeze OmniAir 5L). It operates on the principle of drawing in warm air, propelling it through a filter that releases moisture from a water tank, which also will contain ice packs. (Allow me to first suggest that the included ice packs are rather ineffective.) "Recommendation": procure small water bottles, freeze them, and place several at a time into the tank on a rotational basis. This will provide a much longer-lasting cooling effect than the provided ice packs.
Do not anticipate it to rival the coolant of an air conditioner, which is both costly and requires an external hose to expel hot air outdoors. This product offers a subtle yet discernible improvement. It will only reduce a room's temperature by a single degree, but the true benefit lies in positioning it near your sleeping area; you will perceive a cooler difference in the air from the ice packs compared to a fan alone. The apparatus is sufficient to ensure restful sleep.
A fan can only circulate air at the tempature of the room. Do I endorse the "Pro Breeze Omniair 5L", Absolutely!
Very Helpful Staff
Very helpful staff - always a pleasure to shop in my local branch of Robert Dyas..
Great overall easy to purchase online
Great overall easy to purchase online, no hassles, quick delivery and very happy with the product.
Delivery changed over 2 days so didn’t…
Delivery changed over 2 days so didn’t really know when to be in for delivery
Very poor product, don’t buy
Good service fro Robert Dyaus, but very poor quality product . Very flimsy material for a garden compost bin. Quite poor design . Easy to assemble but not to keep assembled. I wouldn’t buy it
The units when assembled look fantastic
The units look fantastic when assembled. However, 3 of the panels were damaged in transit with large cracks in the corners. As it seemed too much hastle in sending the boxes back and waiting for replacements I lived with it as the cracks are on the inside of the cupboards and don't show. I have photos if you wish to investigate further and maybe offer a partial refund.
All straight forward
All straight forward, delivered on time as specified
I am still waiting for this item to be…
I am still waiting for this item to be delivered.

Reply from Robert Dyas
Simple ordering and collection process…
Simple ordering and collection process at a good price
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