Riviera Travel Reviews 

We were to travel on 08/08/26. I found the lack of information very frustrating especially as we had kennels and other arrangements to sort before travel. While I understand that the water levels are outwith there control but with their experience I felt they could have kept people informed of the possible options available.
I eventually after much persistence got an offer of money back last night 03/08/26 although it was not decided on what was available. The refund was in my bank morning 04/08/26 which was good. Hence 3 stars.

Will be travelling with Riviera again but will be more careful with water levels.

Laurie Mathieson was very knowledgeable and helpful. All of us were impressed.

Generally, Riviera is a solid company to travel with. However, the recent drought in mainland Europe has led to problems. Riviera could have handled this better by giving longer than 72 hours notice when it was obvious my Rhine zcruuse could not go ahead. I did eventually speak to George, a good listener and a proactive CS agent who made things a whole lot better. The ships and food are always wonderful and I will miss these as it is now too late to book another trip but I am hoping Riviera will learn from what has been an awful experience for every European river cruise company: don't leave it to the last minute to offer a cancellation when the river has run dry and listen to your customers. I will try again next year because the routes and onboard staff are second to none.

Both my brother and I were sent river cruise booking discounts for 2027 of 5% when you book any holiday other than a middle or upper deck, plus an extra 10% off when booking for the years 2027 or 2028 with no exceptions. On booking a tour for 2027 for both of us on the Seine river, my brother has not only been quoted the incorrect price of the tour per person, but Riviera are refusing to apply the discount of 15% to which we are both entitled. After several attempts to get the correct cost agreed, he tried to cancel the booking but Riviera would not refund the deposit of £1,000. It has been a tortuous series of exchanges with different members of staff who have quoted a variety of costs, none of which have been the correct figure of a 15% discount.

We have booked on a Danube River Cruise commencing on the 7th August 2026.

Through the media mention was made of the low river levels.

My understanding was that we should have received an update on whether the cruise would take place, and what the options were 14 days prior to commencement, the 7 days.

We did not receive a 14 day update, and on the 31/7/26 received an email advising that we would be contacted on the 3rd August 2026 by an experienced representative who would all our options.

We received no phone call, and cannot get through on their phone lines despite leaving a call back request.

This is very disappointing as we chose Riveria as it was recommended to us.

At this time we have no idea what is happening, and whether the cruise take place!

Laurie Mathis on was very helpful and polite - felt much more reassured by actually booking with a person rather than on the internet
Thankyou

Amanda was excellent booking our next Riviera trip

Gemma Read sorted out the entire holiday in one phone call. Her knowledge, manner and professionalism were second to none and she has provided us with her telephone extension and personal email address should we have any problems leading up to the holiday. An excellent, personalised experience all round. Well done Gemma and Riviera. Mike Pamphilon.

8th August Sailing we have not received any boarding passes holiday document of itinerary excursions with only 4 days to go, your main phoneline can't provide the information. riviera main email address is taking 5 working days to respond. Withholding travel documents is Riviera Travel violating your own official policy clause 12 in providing services and clause 19 Flights.Your strategy is then forcing people to be told of changes on the last minute, through last minute decisions causing undue stress. As the water levels are so low and areas of the River Rhine are unpassable, in reality only 50% of the cruise is running along side changes to excursions and mooring locations. Absolutely 💯 disgraceful.

Elaine was extremely good in helping us to book our holiday in a friendly and efficient way

We have just booked our 6th holiday with Riviera Travel. Do I need to say any more?
The tour guides are most adept at solving problems, like when an excursion to Strasbourg had to be rearranged as we progressed due to the city centre being closed in anticipation of riots that happened later in the day! Today, Laurie Mathieson came to the rescue and completed our booking after an online attempt failed to take the deposit. Also, he spotted that we will be due a 10% "Welcome Home" discount, come September, and will ensure that it is applied.
Many thanks!

I recently travelled on Riviera Travel's Felicita cruise in Croatia, and I would like to say that it was a wonderful experience in every respect. The tour was exceptionally well organised, the crew and staff were friendly and professional, and the overall experience exceeded my expectations. Well done to everyone involved, and thank you for delivering such a memorable holiday.

We have done the Lake Maggiore trip in june 2014, which was why we came back. The tour guide was Debbie this time. I can only say what an exceptional tour guide this lady is! First class with local knowledge and going above and far beyond to be helpful and informative with all passengers. Hotel was Regina Palace in Stresa, which was the best touring hotel we have stayed at. The food and service were excellent all round.

It was very easy and I was also able to make special request for assistance through airport to gate.

Excellent advice and helpful procedure.

I usually complete my whole river cruise booking online but this time I had some questions about the Ryanair flight and some mobility issues. So I decided to speak to your call centre where Gemma was most helpful. She managed to answer all my questions and completed my booking without any problems

The advisor I spoke to Laurie Mathieson was helpful and engaging, excellent ambassador for the Company

We loved our first Riviera cruise so much we wanted to book another as soon as we got back. The first time we booked through a travel agent and had all sort of problems. This time we decided to go direct after hearing how easy it was from fellow passengers. Our situation was a little complicated as it will include family members who don't live in the same country but Laurie was brilliant in finding the best options for us, securing a provisional booking to give us time to co-ordinate and then converting to a confirmed booking. The staff on our cruise were excellent and this clearly extends to those elsewhere in the organisation.

Laurie answered all our questions and we booked the holiday.

The booking support was excellent. Elaine went to great lengths to assist in a last minute booking. She explained the situation calm, clearly and efficiently. This made the process feel straightforward. It was great service, thank you Elaine and Riviera.