No waiting on hold, spoke to Nicky C who was really user-friendly, had answers to all the questions and willingly put a reservation on until I could confirm later in the day. The whole booking proces... See more
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My booking was carried out with the Rivera sale agent Laurie Matheson who I have booked holidays with in the past few years. This will be our 12th holiday with Rivera and the booking was made eas... See more
Company replied
Hats off to Riviera Travel. When we first learned of the falling water levels in the Rhine and elsewhere we feared the worst, that our river cruise would be cancelled or at least turn into a coach tri... See more
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Riviera travel have been exceptional in every way. Organisation superb, lovely people on every trip and information abundant. Our tour manager Ozbeck Dedekorkut has looked after us so very well, cater... See more
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Company details
Written by the company
At Riviera Travel, we’re as passionate about travel as you are. That’s why we’ve spent 40 years discovering the destinations you’ll love, and putting holidays you thought you could only dream of within reach. Experience a holiday with a difference whenever you travel with us. Choose from a wide range of holidays to more than 140 destinations across the world, be it a short city break, a 22-day adventure or a luxury river cruise.
The very best hand-crafted holidays
Written by the company
- More people recommend Riviera Travel than any other operator
- For 36 years our experts have been bringing to life the world’s most fascinating destinations. Like you, we love to travel and we are passionate about what we do. We personally select every aspect of your holiday and we are dedicated to ensuring that the content and detail of each itinerary is thoughtfully balanced, so there’s time for you to explore at a relaxing pace. We offer you a superb choice of holidays but we also ensure each of these has been honed to perfection. Our focus is on quality not quantity.
- Truly authentic travel experiences
- An independent survey rated Riviera Travel tour managers and cruise directors as the best in the business. These talented individuals are chosen not only for their experience and wealth of knowledge but also for their flair for engaging audiences and sharing special insights. We’ll take you to the heart of a region and our tour managers will provide fascinating perspectives on the culture, history, gastronomy, art and architecture of the places you visit. You’ll also step off the tourist trail and beyond the pages of a guide book, discovering hidden gems, mingling with the locals and exploring lesser known but equally beautiful places.
- Value for money guaranteed
- If you find the same holiday at a lower price we guarantee we’ll refund the difference. Our mission is to make discovery affordable and accessible. We are passionate about quality and we also recognise that every moment of your holiday is precious – that’s why Riviera Travel offers unbeatable value. Compare the quality and prices of everything we offer – so much is included and you won’t find better for less. Price protection When you book early, you’re guaranteed the very best prices and availability. And should the cost of your holiday go down after you’ve booked, rest assured we’ll always pass the benefit on to you. No hidden extras Our holiday prices are clear and transparent and we never compromise on quality. There are no surcharges and no hidden extras. The price you see is the price you’ll pay.
Contact info
328 Wetmore Road, DE14 1SP, Burton on Trent, United Kingdom
- 01283 245322
- info@rivieratravel.co.uk
- www.rivieratravel.co.uk
4.7
Excellent
8K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 48 hours
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Easy to book.
Booking process was straightforward, Melanie P was able too find dates with availability of the cabin type we were looking for. The team were helpful when re-arranging the return flight to allow us a few extra nights in Porto.
The only slightly confusing thing was a "provisional booking" email (apparently automatically generated) which had the standard trip details, maybe this could have been stopped to avoid confusion,
Melanie was very helpful and knowledgable about the trips and options.
I hope the cruise itself matches the standard of the booking process.
5 August 2026
Unprompted review
Reply from Riviera Travel
We're delighted to heat that you found the booking process easy and straightforward. We wish you a wonderful cruise with us.
The member of staff on the phone was…
The member of staff on the phone was very helpful and friendly
3 August 2026
Unprompted review
Reply from Riviera Travel
Thank you for rating our customer service 5/5.
We booked a tour of Canada
We booked a tour of Canada which included the Rocky Moutaineer train trip. From the moment we landed in Calgary the holiday started off well and were met by our tour guide Linda Schlamp who throughout the holiday was a fountain of information and a brilliant problem sorter. Our coach driver up til we left Banff for the train was Ken he got us to places of interest safe and sound, he managed to get the coach into some pretty narrow spots.The train staff were brilliant full of knowledge and so enthusiastic it made us feel the were there just for us thank you Ashley and Shamus not forgetting the chefs Rupert and Emma the food was fantastic. So thank you Riviera Travel for a very memorable 10 days we will always remember.
11 July 2026
Unprompted review
Reply from Riviera Travel
We're delighted to hear that you had a very memorable 10 days in Canada and our tour manager, the coach driver, staff on the train and chefs all made a positive contribution to your holiday experience.
Exceptional service from Amanda
Exceptional service from Amanda. Friendly, knowledgeable, listened to our requests and delivered them. Would definitely book again with Riviera Travel. First class service.
5 August 2026
Unprompted review
Reply from Riviera Travel
We're delighted to hear that you thought the customer service from Amanda was exceptional. We will be sure to share your kind words.
Easy to talk to and understood what we…
Easy to talk to and understood what we were looking for very helpful and friendly
5 August 2026
Unprompted review
Reply from Riviera Travel
Thank you for rating our customer service 5 stars.
Best Travel Agency ever!!!
I just wanted to reaffirm that this Travel Company consistently go above and beyond!! I have just received a lovely surprise of a box of chocolates for my continued loyalty. I have been travelling for 50 years and I have yet to find a better tailor made tour company. Fabulous 5 stars for ALL departments and staff!!!
6 August 2026
Unprompted review
Reply from Riviera Travel
Thank you for your kind review and your continued loyalty. We very much look forward to having the pleasure of your company again in the future.
Very good way to book a holiday
Easy to follow website. However, I wanted to speak with an adviser and the call was put through quickly. Adviser Linda was very helpful, knowledgeable about the holiday I wanted, very good to talk with and it was definitely a very good experience. Sound advice regarding passports too!
5 August 2026
Unprompted review
Reply from Riviera Travel
We're delighted to hear that you found our website easy to follow and Linda to be helpful and Knowledgeable. We wish you a wonderful holiday with us.
Arranging your holiday
It was easy to book all my questions were answered and I booked exactly what I wanted at the time I wanted it. this is my eleventh cruis/holiday with Riviera and I always find the staff very helpful
4 August 2026
Unprompted review
Reply from Riviera Travel
We're delighted to hear that you have just booked your eleventh cruise/holiday with us. We wish you another wonderful time.
Great Customer Service
Just booked a tour to Japan and the booking process was really easy. I spoke to Laurie Matheson who answered my questions and took my booking. He was very knowledgeable and helpful and it was altogether a very pleasant experience. He will also be my go to for this booking and any others which is reassuring. Can't recommend enough.
6 August 2026
Unprompted review
Reply from Riviera Travel
Thank you for taking the time to post your comments. We're delighted to hear that you found Laurie to be very knowledgeable and helpful. We wish you a fantastic time on our tour in Japan.
Laurie my consultant was very helpful
Laurie my consultant was very helpful
29 July 2026
Unprompted review
Reply from Riviera Travel
Thank you for your kind words about Laurie, we'll be sure to share them with him.
Reply from Riviera Travel
Thank you for rating our customer service 5/5.
Helpful and Knowledgeable Service
The process was straightforward, conducted with great professionalism and courtesy with a good knowledge of the tour and the accommodation. Any questions were answered and all the boxes ticked. But I would expect nothing less from Riviera and its staff.
2 August 2026
Unprompted review
Reply from Riviera Travel
Thank you for your wonderful feedback. We’re delighted to hear that the booking process was straightforward and handled with professionalism, courtesy and expert knowledge. It’s great to know that all your questions were answered and that you felt well looked after throughout.
Your kind words about our team are greatly appreciated, and we’re especially pleased that we lived up to the high standards you’ve come to expect from Riviera. We look forward to welcoming you on your upcoming holiday.
Quick call back and very helpful…
Quick call back and very helpful service from Daniel.
4 August 2026
Unprompted review
Reply from Riviera Travel
Thank you for your feedback. We're delighted to hear that Daniel was able to assist you promptly and provide such helpful service. We’ll be sure to pass on your kind comments to him, and we look forward to helping you with your future travel plans.
Contacted by telephone and didn't have…
Contacted by telephone and didn't have to wait ages to connect to a human being. Friendly and efficient Riviera representative!
29 July 2026
Unprompted review
Reply from Riviera Travel
Thank you for your lovely feedback. We're delighted to hear that you were able to speak with a member of our team quickly and that you found the service both friendly and efficient.
Providing personal, knowledgeable support is something we pride ourselves on, so it's wonderful to know we delivered the experience you expect from Riviera. We look forward to helping you plan many more memorable holidays in the future.
Excellent booking experience
Just returned from a wonderful cruise on the Rhine with friends and we've already booked again with Riviera for next year.
Booked by phone and our booking agent (Laurie) was very helpful and was able to answer all my questions about the cruise and travel arrangements. The pricing and discounts were fully explained although I didn't agree with how the discounts were applied, but I guess that's a company policy and nothing to do with the booking agent.
Will definitely be booking with Riviera again in the future.
4 August 2026
Unprompted review
Reply from Riviera Travel
Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed a wonderful Rhine cruise with your friends and that you've already chosen to travel with us again next year.
It's especially pleasing to know that Laurie provided such helpful service, answering all your questions and ensuring you felt well informed about your cruise and travel arrangements. We'll be sure to pass on your kind comments to him.
We also appreciate your feedback regarding our pricing and discount structure. While we understand it may not always align with individual expectations, we're grateful for your understanding and for highlighting the positive support you received from our team.
Thank you for your continued confidence in Riviera. We look forward to welcoming you on another memorable holiday next year.
This is our 12th trip with Riviera
This is our 12th trip with Riviera. Mel was extremely helpful and made our reservation simple and stress free.
3 August 2026
Unprompted review
Reply from Riviera Travel
Thank you for your wonderful loyalty and for choosing Riviera for your 12th holiday with us. We're delighted to hear that Mel made your reservation process simple, stress-free and enjoyable.
Your continued support means a great deal to us, and we'll be sure to pass your kind comments on to Mel. We look forward to helping you create many more memorable holiday experiences in the years ahead.
Reply from Riviera Travel
Thank you for your kind feedback. We're delighted to hear that you found our sales team friendly, helpful and knowledgeable. We take great pride in providing excellent service, and it's wonderful to know we made a positive impression. We look forward to helping you plan your next holiday with us.
Fabulous service
Fabulous service from Claire at Riviera Travel. She was very helpful and friendly and made our booking experience easy and stress free.
3 August 2026
Unprompted review
Reply from Riviera Travel
Thank you for your wonderful feedback. We're delighted to hear that Claire provided such friendly and helpful service and made your booking experience easy and stress-free. We’ll be sure to pass on your lovely comments to her. We look forward to welcoming you on your holiday with us.
EXCELLENT SERVICE
EXCELLENT SERVICE. I booked a Riviera Cruise for November and was then contacted today by Nicky Foster to make note of our choice of excursions. All very streamlined and to plan. Thank you
3 August 2026
Unprompted review
Reply from Riviera Travel
Thank you for your wonderful review. We're delighted to hear that Nicky provided excellent service and that arranging your excursion choices was such a smooth and straightforward process. We’ll be sure to pass on your kind comments to her. We hope you have a fantastic cruise in November!
As always
As always. Knowledgable, helpful and considerate staff. Booking was very easy. Fully recommend this Company. Their trips are well thought out and always a pleasure to partake in.
4 August 2026
Unprompted review
Reply from Riviera Travel
Thank you for your lovely feedback and continued support. We’re delighted to hear that our team made booking easy and that you continue to enjoy our carefully planned holidays. We look forward to welcoming you again soon.
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