Riviera Travel Reviews 

Laurie answered all our questions and we booked the holiday.

The booking support was excellent. Elaine went to great lengths to assist in a last minute booking. She explained the situation calm, clearly and efficiently. This made the process feel straightforward. It was great service, thank you Elaine and Riviera.

I'm a real fan of Riviera Travel. I've been on 14 holidays with them, including 6 river cruises so this will be my 7th. The booking process was easy, the staff (Daniel and Jody) were friendly, efficient and knowledgeable. I know that booking with Riviera will always be a good experience.

Laurie made the process very easy and found me the best deal. Thank you

I found the Riviera website extremely clear and informative regarding holidays available. Booking was a very easy process and at this early stage I am extremely pleased to have made a decision to book with Riviera.

Answered queries and made it allpositive

Well what can I say my patience is running a bit thin 4 days into a 7 day river cruise and we have only moved 6 hours and that was at night other boats moving but our is not allowed there has been no response from head office with regards to the mess trip director is worse than useless people don't get sucked in to this 5 star luxury nonsense we are being treat abismoly I always say it's not buying the holiday it's how a company reacts to sorting out a problem when it occurs this has been so far the worst experience of my life .

The customer assistant was very knowledgeable and was able to answer many questions. She made the whole process very easy.

Easy straight forward website

never had a problem with riviera and will continue to use it as it gives me great quality river cruises and holiday tours.

We booked by phone as we wanted to link our booking with our friends’ booking . It all went smoothly and the staff were friendly and knowledgeable.

Extremely helpful lady called Sharon who I spoke to by email and phone answered all my questions, gave me lots of information and helped me make the booking. The Riviera River Cruise brochure was also very helpful giving lots of information and helped us to choose our holiday.

Very pleasant travel advisor who explained everything we needed to know and sorted out the booking quickly and efficiently

Having used the brochure to choose our holiday, we then rang Riviera with some questions. Lynda was extremely helpful, emailed us further information and later helped with the booking process over the phone. She was very patient and friendly.

The ship, Emily Bronte, the staff, the food and
the Riviera representatives were all excellent. Unfortunately the river levels were low and the schedule had to be changed. We were unable to dock in Manheim and had 75 minute coach journey from Mainz to Heidleberg. Also a 90 minute coach journey from Speyer to Strasberg. Rudesheim was cancelled completely.

This company really looks after its customers and are always very helpful

Having previously travelled with Riviera my expectations were high, I was not let down.
I had 3 phone conversations with 3 agents (Michelle, Jessica and Nick) all were helpful offering lots of advice particularly regarding my travelling with an electric scooter, importantly which of the solo tours would be most suitable.
The final call resulting in my booking 3 tours was handled extremely well by Jessica.
I found your staff helpful, knowledgeable as well as being polite and patient.
Having booked 3 holidays, not easy as there are a lot of interesting holidays to choose from, I'm know looking forward to enjoying the holidays. First one in 3 months time.

Not the 5* Cruise along the Douro & visit Porto you advertised.
As a group of eight who holiday together frequently and are members of a wine appreciation group, this should have been a trip to remember. it was but for the wrong reasons.
The Cruise ship "Douro Splendour" is in fact, not owned by Riviera but leased. There was only one Riviera representative on board, all other staff belonged to the contractor.
The ship was tired, the sun chairs on the deck were old, most did not have cushions. On two occasions the air con leaked in the lounge which meant there were two areas unavailable for seating people in the already over crowded room.
The food was good, the waiters were excellent & the sommelier did well explaining the wines available during meal times, most were very nice, however on our first evening in the bar the wine was undrinkable.
We sent a message to Riviera explaining the problem, the response was that it was only house wine in the A/I package. Considering we were in Portugal you would think they would be promoting good wines from their own country. Clearly not.
The cabins were small but adequate.
During the week we were given talks about the following days trips, most of which were good, the evening out at the vineyard was top class, however we were all looking forward to seeing Porto on the day before we departed, this was not to be. Firstly we were told that due to an unexpected Air Show, we would be dropped just outside of Porto and would have to make our own way into town, not a problem.
However the following day were informed that a visit to Porto was not possible as all roads around were closed off, the rep was adamant the company knew nothing about the air show and was desperately trying to find an alternative trip to offer us. We ended up in Portugal's little Venice with a gondola boat ride, lovely town but not what we had booked for. Very upsetting.
On our return our group complained to the company about all the problems the only one they addressed was the lack of knowledge about the airshow, they offered one couple a sad offer of compensation and ignored the others, we went online to discover that the airshow had actually been made aware to the public in December 2025 and that Riviera along with all other ships that could not dock in Porto over the weekend had in fact received compensation for the inconvenience.
I cannot believe they can say they did not know about it they could have offered us the same cruise a week later but were happy to take our money. Their focus was totally on profit and not on customer satisfaction.
I would not recommend using this company again.

Thanks to the Riviera agent the telephone booking was straightforward and she was very helpful

Good Company with equally good and attentive staff.
Having had three holidays with them I have just signed for next year…..5 stars!!