No waiting on hold, spoke to Nicky C who was really user-friendly, had answers to all the questions and willingly put a reservation on until I could confirm later in the day. The whole booking proces... See more
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Review summary
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What people talk about most
Reviews shaping this summary
My booking was carried out with the Rivera sale agent Laurie Matheson who I have booked holidays with in the past few years. This will be our 12th holiday with Rivera and the booking was made eas... See more
Company replied
Hats off to Riviera Travel. When we first learned of the falling water levels in the Rhine and elsewhere we feared the worst, that our river cruise would be cancelled or at least turn into a coach tri... See more
Company replied
Riviera travel have been exceptional in every way. Organisation superb, lovely people on every trip and information abundant. Our tour manager Ozbeck Dedekorkut has looked after us so very well, cater... See more
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Company details
Written by the company
At Riviera Travel, we’re as passionate about travel as you are. That’s why we’ve spent 40 years discovering the destinations you’ll love, and putting holidays you thought you could only dream of within reach. Experience a holiday with a difference whenever you travel with us. Choose from a wide range of holidays to more than 140 destinations across the world, be it a short city break, a 22-day adventure or a luxury river cruise.
The very best hand-crafted holidays
Written by the company
- More people recommend Riviera Travel than any other operator
- For 36 years our experts have been bringing to life the world’s most fascinating destinations. Like you, we love to travel and we are passionate about what we do. We personally select every aspect of your holiday and we are dedicated to ensuring that the content and detail of each itinerary is thoughtfully balanced, so there’s time for you to explore at a relaxing pace. We offer you a superb choice of holidays but we also ensure each of these has been honed to perfection. Our focus is on quality not quantity.
- Truly authentic travel experiences
- An independent survey rated Riviera Travel tour managers and cruise directors as the best in the business. These talented individuals are chosen not only for their experience and wealth of knowledge but also for their flair for engaging audiences and sharing special insights. We’ll take you to the heart of a region and our tour managers will provide fascinating perspectives on the culture, history, gastronomy, art and architecture of the places you visit. You’ll also step off the tourist trail and beyond the pages of a guide book, discovering hidden gems, mingling with the locals and exploring lesser known but equally beautiful places.
- Value for money guaranteed
- If you find the same holiday at a lower price we guarantee we’ll refund the difference. Our mission is to make discovery affordable and accessible. We are passionate about quality and we also recognise that every moment of your holiday is precious – that’s why Riviera Travel offers unbeatable value. Compare the quality and prices of everything we offer – so much is included and you won’t find better for less. Price protection When you book early, you’re guaranteed the very best prices and availability. And should the cost of your holiday go down after you’ve booked, rest assured we’ll always pass the benefit on to you. No hidden extras Our holiday prices are clear and transparent and we never compromise on quality. There are no surcharges and no hidden extras. The price you see is the price you’ll pay.
Contact info
328 Wetmore Road, DE14 1SP, Burton on Trent, United Kingdom
- 01283 245322
- info@rivieratravel.co.uk
- www.rivieratravel.co.uk
4.7
Excellent
8K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 48 hours
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Easy process and helpful staff.
Easy process and helpful staff.
Rather a long wait for someone to pick up.
11 August 2026
Unprompted review
Reply from Riviera Travel
Thank you for taking the time to leave a review.
We're delighted to hear that you found the booking process easy and our team helpful. Providing friendly and efficient service is very important to us.
We are sorry to learn that you experienced a longer wait than expected before being connected to an advisor. Your feedback is appreciated and will be shared with the relevant team as we continue to look at ways to improve our service.
Thank you for choosing Riviera Travel, and we look forward to helping you plan your next holiday.
First class booking experience direct…
First class booking experience direct with the office.
Ben was extremely helpful in answering questions and queries.
11 August 2026
Unprompted review
Reply from Riviera Travel
Thank you for your wonderful review.
We're delighted to hear that you enjoyed a first-class booking experience and that Ben was able to answer all your questions and queries so helpfully. We'll be sure to pass on your kind comments to him, as recognition like this is always appreciated.
Thank you for choosing Riviera Travel. We look forward to helping you plan another memorable holiday soon.
My original booking with full payment…
My original booking with full payment was lost, with payment unallocated. The agent was fantastic in resolving the issue.
11 August 2026
Unprompted review
Reply from Riviera Travel
Thank you for your review.
We're sorry to hear that there was an issue with your original booking and payment allocation. However, we're delighted that our agent was able to quickly resolve the matter and provide the support you needed. We'll be sure to share your kind feedback with the team.
Thank you for choosing Riviera Travel, and we look forward to helping you with your upcoming holiday.
Amazing holiday!
All the staff were wonderful. Food was exceptional. I really felt cared for on my first solo river cruise. I would definitely recommend Riviera.
29 July 2026
Unprompted review
Reply from Riviera Travel
Thank you for taking the time to share your wonderful feedback.
We're delighted to hear that you had such an amazing holiday and that your first solo river cruise was such a positive experience. It's especially pleasing to know that our staff made you feel so well cared for throughout your journey and that you enjoyed the exceptional food on board.
Thank you for your recommendation. We hope this will be the first of many adventures with Riviera Travel, and we look forward to welcoming you on board again soon.
Recently back from a fun-filled cruise…
Recently back from a fun-filled cruise on the Rhine & Danube on the MS Wm Wordsworth - then the MS Moments.
The 5* ships, the food, the crew and the sights were all wonderful!
Sadly ALL cruise ships were badly affected by the drought in Central Europe, which caused very low water levels in both rivers.
This meant that there was considerable disruption to our itinerary, including exchanging passengers and crew with another ship - to avoid the "dry" area!
But the Cruise Director (and Host) did an excellent job of entertaining us and re-arranging things - so we saw some sights which we would not have, originally.
Not Riviera's fault but -despite very poor comms originally about the problems - we had a fantastic time.
So much so that we are planning another river cruise with them, next year!
13 July 2026
Unprompted review
Reply from Riviera Travel
Thank you for sharing your experience. We're delighted to hear that you enjoyed such a memorable Rhine and Danube cruise aboard the MS William Wordsworth and MS Moments, and that you were impressed by the ships, food, crew and the wonderful sights along the way.
We appreciate your understanding regarding the exceptionally low water levels, which unfortunately affected river cruising across Central Europe and led to some necessary itinerary adjustments. While we're sorry that our communication did not meet your expectations at the outset, it's wonderful to know that our Cruise Director and onboard team helped turn a challenging situation into a positive experience by keeping everyone entertained and ensuring you still enjoyed a varied and memorable holiday.
Thank you for your kind words and continued support. We're especially pleased to hear that you're already planning another river cruise with us next year, and we look forward to welcoming you back on board for another fantastic adventure.
Clear, helpful booking process for great holidays
The Riviera website is very clear and easy to navigate, offering a great range of holidays. After exploring it, I received a "can I help you?" email from a named agent from the team, which prompted me to return to a particular holiday, which I then booked, after a brief call to the agent, to clarify three key questions, which were answered 100% promptly and clearly. Full marks.
10 August 2026
Unprompted review
Reply from Riviera Travel
Thank you for your fantastic feedback.
We're delighted to hear that you found our website easy to navigate and enjoyed exploring the wide range of holidays on offer. It's especially pleasing to know that the follow-up email from one of our team members prompted you to take another look at your chosen holiday, and that your questions were answered promptly and clearly during your call.
Providing helpful, personal service is something we pride ourselves on, so your comments will be greatly appreciated by the team member who assisted you.
Thank you for choosing Riviera Travel and for your “full marks” recommendation. We hope you have a wonderful holiday and look forward to helping you plan many more adventures in the future.
Really willing and helpful staff member
10 August 2026
Unprompted review
Reply from Riviera Travel
Thank you for your review.
We're delighted to hear that you found our team member so willing and helpful. Providing friendly, knowledgeable support is at the heart of what we do, and it's wonderful to know that this made such a positive impression on your experience.
We appreciate your kind feedback and look forward to helping you plan your next Riviera Travel adventure.
An E- mail clarifying intermediate stage would be helpful
Process straightforward but an issue following payment of deposit .I didn’t receive confirmation that it was booked so completed the process a 2nd time . On checking with Amex the deposit was still ‘pending ‘ 24 hrs later . So in the end I had to telephone Riviera and was advised that it was still with ‘the flights ‘ team. The helpful lady confirmed the first booking and cabin , cancelled the 2nd booking and advised I would receive an e- mail confirming booking once the flights were secured.
10 August 2026
Unprompted review
Reply from Riviera Travel
Thank you for taking the time to share your feedback.
We're delighted to hear that you found the booking process straightforward and that our team member was able to assist you promptly when you called. We do, however, appreciate your comments regarding the lack of communication while your booking was awaiting flight confirmation. We understand how reassuring an update at this stage would have been and will ensure your feedback is shared with the relevant team.
Thank you for choosing Riviera Travel. We're pleased everything was resolved, and we look forward to welcoming you on your upcoming holiday.
Riviera contacted me regarding a future…
Riviera contacted me regarding a future booking, which we did not want to proceed with until compensation and a refund was returned following a previous cruise. Jemma was so helpful and professional explaining and proceeding with our booking and refunds. She was very patient and very friendly. Next cruise now booked.
9 August 2026
Unprompted review
Reply from Riviera Travel
Thank you for your kind words about Gemma, we'll be sure to share them with her. Thank you also for your continued loyalty - we wish you a wonderful time on your next cruise.
Booking the holiday to Japan was easy…
Booking the holiday to Japan was easy as we knew what we wanted but Jaclyn was good as she suggested different dates.
5 August 2026
Unprompted review
Reply from Riviera Travel
Thank you for rating our booking service 5/5. We wish you a wonderful time in Japan.
Trip of a Lifetime
I just went on a safari with Riviera, hosted by the wonderful Karen Holladay, supported by Ian and Jeff. This was a trip of a lifetime and everyone did everything to make sure it ran smoothly, any wrinkles ironed out elegantly and swiftly, and that the best time was had by all. Highly recommended. Beautifully curated and managed.
7 August 2026
Unprompted review
Reply from Riviera Travel
We're delighted to hear that you had a trip of a lifetime with us and that you would highly recommend this tour to others.
A great company to deal with
A great company to deal with, the cruise was of highest standard no complaints and recommend, the website needs a few tweaks but don’t let that but you off. The crew can’t do enough to make your stay nothing less than exceptional.
28 July 2026
Unprompted review
Reply from Riviera Travel
Thank you for rating Riviera Travel 5/5. We're delighted to hear that your cruise was of the highest of standards.
The website is easy to use and the staff are very helpful on the phone.
The website is easy to use and the staff on the phone are very helpful.
8 August 2026
Unprompted review
Reply from Riviera Travel
We're pleased to hear that you found our website easy to use and our staff very helpful.
Great Service from Melanie
8 August 2026
Unprompted review
Reply from Riviera Travel
Thank you for rating our customer service 5/5.
At the moment we have not gone on our…
At the moment we have not gone on our planned cruise which is leaving 12th Aug. The original itinerary is departing from Budapest to Vienna. We have received 2 emails via Art of Travel saying the final confirmed itinerary will be 72hrs prior to leaving which would be Sunday , as I assume there cruise directors, will not be in till Monday leaving just 48hrs to make a decision on the revised itinerary. I would assume most holiday company want by the end of Monday. There provisional itinerary is picking up at Budapest airport and taking a 2.5hr coach trip to Bratislava missing out on 2 original ports in hungary. We will be staying there for 2 days then onto the next 3 planned stops then on the way back to Bratislava again for 2 nights. OK this is not confirmed yet . There has been no offer of a full cancellation refund or any compensation given if we go. We are also unsure if we do decide to go if there will be any changes while we are there like ship changes or more coaches to other ports. On reading, Riviera have a "Happiness Guarantee" and there no been no mention of that. Recent in Travel weekly this comment has been given by Riviera
What lines are doing
Riviera Travel has "not and will not cancel any sailings," the line said in a statement. Instead, the brand is switching up excursion plans and changing destinations when needed. Some guests have apparently dubbed their trips a "Magical Mystery Cruise," the line said, signaling an appetite for flexibility.
9 August 2026
Unprompted review
Reply from Riviera Travel
Thank you for taking the time to post your review. We appreciate that the uncertainty surrounding your cruise has been frustrating, and we are grateful for your patience while we continue to monitor the situation closely.
We understand that you have now been contacted and provided with an update regarding your cruise. While we recognise that water levels have been low for a number of weeks, recent rainfall has affected conditions in certain areas, resulting in changes that can impact navigation. River conditions can fluctuate quickly and unexpectedly, meaning that decisions relating to itinerary adjustments or potential cancellations may need to be made at short notice.
Please be assured that we are working closely with our shipping partner and monitoring conditions on an ongoing basis. Any decisions taken are made with careful consideration for both the safety of our guests and crew, and with the aim of delivering the best possible holiday experience under the circumstances.
Thank you again for your understanding and continued patience during this time.
Helpful , respectful, the best
I had trouble with easyJet online check in and a member of your staff Andrew Sage. Was extremely helpful. Kind and took time to talk me through the problem and finishing details for me.
I cannot thank him or send my appreciation enough for his care.
the quality of your staff is amazing.
Caroline Warner
9 August 2026
Unprompted review
Reply from Riviera Travel
Thank you for your kind words about Andrew, we'll be sure to share them with him.
Good Booking Experience.
Good Booking Experience.
Usually book online, but needed to book by phone, to get an additional "welcome home" discount. Helpful friendly service from sales exec Laurie made the process very easy.
7 August 2026
Unprompted review
Reply from Riviera Travel
We're delighted to hear that you found our booking process to be very easy, when you rang and spoke to our agent Laurie.
Really helpful and friendly with great…
Really helpful and friendly with great advice. Answered my queries so that I could happily go ahead and book in safe hands.
6 August 2026
Unprompted review
Reply from Riviera Travel
Thank you for rating our customer service 5 stars. We wish you a wonderful holiday with us.
FEELING CHEATED
Just returned from river cruise on the rivers Soane/Rhone which was very nice with excellent crew & food, given it was my fourth cruise with RT I knew what to expect except on this occasion the disappointment on day 1. We arrived on board after a 4am start at midday, on arrival the group asked if any food or drinks were available but was told NO & directed by the tour manager to restaurants some distance away, it was a blistering hot day & we were exhausted, it was the FIRST DAY of our EIGHT day holiday! Feeling cheated especially as day EIGHT we disembarked at 6.15am & only received a cardboard breakfast with a dry sandwich
29 July 2026
Unprompted review
Reply from Riviera Travel
Thank you for taking the time to post your feedback. We were sorry to learn that embarkation day fell short of your expectations. As advertised in our marketing, the first included meal commences with your evening meal on embarkation day and concludes with breakfast on disembarkation day. While tea, coffee, water and biscuits are available to arriving guests, any additional refreshments such as High Tea are complimentary and only served if the ship is operationally ready for it's next departure. We regret to hear that the breakfast provided for your journey to the airport fell short of your expectations, your comments have been shared with the ship for review.
Reply from Riviera Travel
We're delighted to hear that you found our staff to be extremely helpful.
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