Ripples Reviews 

I recommend Ripples to all my friends. Lisa and her team have created two beautiful bathrooms for us (the first one 16 years ago and a new one this year). I'm impressed by their design, the quality of all the products and the thought and care that goes into the whole process. Plus we've received excellent aftercare and we're thrilled with our bathroom.

Ripples tile shop offers a great selection of Ca’Pietra tiles. Alfie the store manager is knowledgable and professional. The service we received was efficient and all time frames met. I would highly recommend this shop if your looking for a Bathroom design or purchasing tiles for any project.

We needed to upgrade both our bathrooms and had gone through an extensive selection process. We went with Ripples because of Lisa's service and attentiveness, good design services and great selection of suppliers.

Lisa was attentive throughout the process and Andy and the team that was involved in the installation process were absolutely excellent. Not only did they did a top notch job, they made excellent recommendations and guidance along the way.

We are very satisfied and would use Ripples again.

Huge thanks to the Ripples Westbourne, Bournemouth team, especially to Faye, the designer and Mark, the manager. Apart from their knowledge and skill, they were both delightful to work and meet with. They in turn provided us with the superb Ben and Danny of 'd&b' Bathroom installations, who installed our bathroom in a highly expert, timely and clean manner.
Ripples products are stylish, practical and high quality and the finished effect exceeded our very high expectations.
Consequently, we wouldn't hesitate to use again and indeed, recommend to others.
Huge thanks to all and we wish you well.

Being our first major renovation project in our new home we knew we needed help so approached Ripples London and were appointed Jo as our designer. Throughout the process she was so friendly, knowledgeable and most importantly made our dream bathrooms come to life! Everything arrived on time and the whole process was so easy using an installer known to the showroom. Would not hesitate to recommend to anyone. Fantastic company!

What an amazing team, great communication and everything is dealt with in a professional manner, the guys have been working so hard and they are very friendly and approachable for questions, we are delighted with our new bathroom, it's just beautiful and finished to perfection. Great eye for detail, thanks guys, we really appreciate everything you did for us.

Ripples have a great team of designers waiting to promote quality product to the final client. As a group Ripples are amazing to work with but individually each showroom has the special warmth & skills.

Ripples are a group but are a franchise so each are a family owned business of independents therefore every order is important & every customer is treated with the highest level of service.

I really enjoy my experience working with any of the Ripples team I have the pleasure to work with.

A special review from myself must go to Ripples Wokingham & Beaconsfield who do make extra effort to design with quality product in mind & finding correct design for the clients dreams. Its easy to sell same or easy product but these 2 branches go the extra levels to learn & promote the highest standards to their showroom but also end client.

Wonderful experience working with Lisa on my bathroom design. Would highly recommend Ripples London, and Lisa to anyone thinking of upgrading their bathroom. Thanks Cheryl

excellent design, excellent service and top quality product and great value for money! I am delighted with the stylish end result!

We had a great experience planning our new bathroom with Ripples (despite Corona restrictions). Lisa was very professional and approachable and completely took the stress out of the project. The most we had to do was choose the tiles, fixtures and fittings and then open the door to the installers everyday! So happy with the results, we’ll be instructions Ripples again to redesign our en suite next year.

We’ve now had three bathrooms and one cloakroom installed by a variety of organisations and workmen. Whilst it’s fair to say that none have been plain sailing, our Ripples of Bath experience has proven the most disappointing. In our humble opinion, their design service lacks common sense, product knowledge and attention to detail, and by simply introducing us to an independent installer, they neatly side step any responsibility for the subsequent installation issues, endless delays, product damage, etc.

We’d serious recommend buying the products online and finding a suitably qualified and experienced specialist to install. You may still be disappointed with the experience but at least you’ll have saved yourself a small fortune!

Thanks for your standard reply. We've discussed all of this with you at length and even shown you the damage to the 'indestructible' Bette shower tray. Despite plenty of empathy, you've elected to do nothing about it.

Based on experience in February/ March 2020 - London branch

The design element of the process was almost non existent. The drawings produced looked like a child had done them and had very little 'design' - purely a bath and toilet placed where they already were. Any changes were suggested by me. No attention to detail. Tried to get a refund of the deposit when it became clear how little skill was involved but we were refused.

The project management element did not exist at all. Lisa avoided picking up the phone at all costs and it took 3-5 phone calls a day to finally get through and make any progress. All project management was done by me.

Tiles were significantly over ordered. I suspect on purpose.

Absolutely would not recommend - you could get the same look/ products for a lot cheaper.

A word of warning This company only orders the goods when they have full payment and delivery can take ages and is really your problem. They don't install so you have to deal with another company for that side of things. And there is no after sales check to make sure you are happy. To sum up they just retail very expensive bathroom stuff and in my case didn't seem to be very clear about when things tht didn't arrive when expected were actually ordered.

We had a crack in our bassin in our bathroom. We approached Ripples in Tunbridge Wells to see if this would fall under the warranty at the beginning on lockdown. The supplier was closed and later after lockdown we discovered that Ripples in TW was closed. We turned to Ripples in London and Joanna helped us perfectly. We sent the same pictures snd within a week we heard that Dansani, the supplier would provide us a new bassin. She also quickly got us in contact with one of the local installers they use. Great service, quick response on email and happy with the end result!

I had three bathrooms and a cloakroom designed and fitted by Ripples Bristol. From design to installation everyone involved did a first class job and their after sales service has been outstanding. If,I needed a question answered or help generally, the Ripples team headed by Michel and Kim were only too pleased to oblige. Michel and Kim’s knowledge of their business is encyclopaedic
Ripples did a great job and I would have no hesitation in recommending them. David

After deciding to have my bathroom revamped to a Shower Room, I contacted two companies, Ripples and one other. I was recommended Ripples by a friend who had her installation from them a few years ago. Their designer Joanne Sangster was accompanied by Andy Barnes Managing Director of Barnes Installation Group visited my home to discuss my requirements. I was very impressed by their expertise and decided very quickly to choose Joanne’s design and Andy’s company to carry out the work. They started on the day they promised, deliveries arrived over a few days.
I changed a few items along the way, Joanne was great during this time. Andy’s team were very hardworking, there were a few snags but these were quickly resolved. I very much appreciated Joanne and Andy’s support during the installation. The shower room is now fantastic, very high spec and a joy to use. I would highly recommend both Joanne and Andy for design and installation.

We used Ripples Tunbridge Wells for a bathroom installation and thanks to their incompetence it took 5 months to complete a relatively small en-suite job. They took the money very quickly but never bothered to order the items. That led to endless delays and out installer kept having to come back between other jobs to finish it off. We had to keep calling and emailing and nagging and chasing to get the items which arrived in dribs and drabs. I now see that the TW franchise shop has closed and I’m frankly not surprised as their business ethics and customer service was utterly woeful. Stay away from them.

Comprehensive bathroom design service from Ripples Belsize Park that fully understood our needs, likes, dislikes and budget. Provided help and advice on what would work best and delivered a wonderful co-ordinated design with quality fixtures and fittings listed and shown on a mood board that really showed us how the room could be. Made the process even simpler by recommending highly skilled installers. Ripples liaised with the installers on all deliveries & changes, everything arrived on time. The whole project was fully completed within the 2 weeks estimated. We are delighted with the finished product and the professional, friendly service provided from start to finish. Bathrooms are one of the hardest rooms to do as it requires all trades and a huge amount of co-ordination. Highly recommend them and will use again as it was a well managed and beautifully designed project. Thank you Ripples!

an appalling experience from Ripples Reigate very similar to those outlined in other reviews. Lockdown has apparently accelerated the inevitable demise of this branch. Another branch stepped in and enabled our bathroom to be completed for which we were very grateful. We were very happy with the design and quality, but it was a needlessly stressful process

Our recent experience with Ripples Reigate has been the most stressful and dire experience.

Following a couple of meetings and undeniably nice designs by Joanne incorporating high quality products our hopes were high. However, these hopes were dashed quickly. Ripples are adept at getting your money and booking you in and we started paying for our multiple bathroom project in September but were still missing products at the end of February.

Replacing bathrooms is never going to be easy or stress free but our entire installation process was an effort. Trying to get our products here was a daily wrangle, unanswered emails and phone calls the norm. At the sales pitch they tell you that all the products were all ordered on the first 50% payment, that products would be ready and waiting at the warehouse for despatch as and when your builder calls. What nonsense, many of our products turned up with overnight despatch or express delivery stickers indicating they were not ready and waiting at the warehouse but delivered direct in haste.

At every step of the installation process no one seemed to have an idea of where products were until they turned up. Ripples take no responsibility and blame everyone they can for the lack of products that are available to deliver and for the delays, and they hide behind their suppliers, blaming them.

Customer service skills at Ripples are zero and communication poor. The website declares they ‘are only ever a phone call away’! Whenever we called the showroom they were always with a client or just going to be with a client or just back from seeing a client, using this as a default excuse as to why they are unavailable to take a call, haven’t called back or haven’t had a chance to look at emails and apparently can never ‘access the systems’ to find any information for you.

The reality of our experience is so very different from what was promised and boy do we wish we had researched this company more and if offered, taken up references. We will never recommend this company to anyone.

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