Ripples Reviews 

I'm not the sort of person to use a 'design' service but I felt I needed help from somebody (not a plumber) regarding changing a shower room to a wet room. Jo (Hampstead) turned out to be just the person I needed. She listened carefully to our requirements and budget and produced a lovely design, as well as helping to refurbish our second bathroom. She helped project manage both rooms and was a constant source of calm on the rare occasions when things weren't quite perfect with the installation. She was always easy to contact, even on her days off (thank you Jo!), and made the whole experience as stress-free as it could be. Highly recommended.

Over the past 6 months we have renovated and updated our bathrooms from the 1990s look to a more modern style thanks to the Ripplesbathrooms.com London branch.
Jo their representative was really a tremendous help. Guiding me to make the right decision when I just couldn’t make up my mind. We also had an excellent bathroom installer. He was a perfectionist.
Ripples have an excellent selection of sanitary ware, taps, shower heads, shower screens, floor and wall tiles.
No wonder I couldn’t make up my mind.
We have had fully functional bathrooms since June and are extremely satisfied
Thank you very much Ripples London branch .

Thanks to Jo from Ripples London. Nothing was too much trouble when helping us to choose the best tiling to complete our small project.

Lisa at Ripples London helped us with two new bathrooms, including providing invaluable design suggestions and ongoing practical advice. She turned orders (and changes to orders) round speedily and ensured the efficient delivery of items we had ordered. She was a delight to work with and I have no hesitation in recommending her.

I have visited Winchester showroom the best bathroom showroom I have ever been ,very friendly staff

We had a small project to retile our splashback in a short time frame. Jo was supportive all the way through, from selecting the tiles to getting the order placed and keeping is posted on delivery and delays. Thank you Ripples London, and especially Jo!

A big shout-out to Jo at Ripples for sorting my replacement part order for my Imperial loo. It was a small order but treatment was exactly the same as if it had been a big one. Many thanks Mark

Thank you so much to Jo for our stunning new bathroom. Jo listened to what we wanted to achieve and then created something even more beautiful than we had imagined. Jo came for many visits to see the space, was really patient, sorted out any issues along the way, sourced great products, was very communicative during the process and was a great pleasure to work with.

Thanks to Lisa and her team at Ripples! I had almost given up any hope of finding a new bathroom design until I visited their showroom on Englands Lane, London - they were able to share ideas and products that significantly enhanced the design of my bathroom compared to other suppliers.

Great professional and friendly service from start to finish! Nothing was too much trouble for Lisa (she went above and beyond to ensure all products were delivered up to the required standard, as well as overseeing the installation herself); and the team doing the installation were fantastic! I can't recommend them highly enough.

We have recently completed a full house refurbishment and used Lisa at Ripples London for our bathrooms. Lisa was amazing and we found her a pleasure to deal with. We are very happy with the design and material. She was professional and efficient throughout right to the end of the process. Nothing was a problem and she found us solutions to everything especially the unexpected. I would highly recommend Lisa and Jo (who was there on rare occasions Lisa was off or unavailable) both from Ripples London.

Thank you Charlie!!! For your beautiful customer service. The way you handled everything was so professional. Any bumps along the road you ironed them all out! You’re an absolute credit to Ripples. My husband and I are so grateful to you. Thank you once again.

Jo was fabulous. I have a beautiful bathroom as a result!

Joanne at Ripples in London gave us great advice from our first meeting and throughout our much delayed bathroom refurb. We felt we could come to her with any question and we would get a prompt and helpful reply. This was a big (and expensive) house project and it was great to have her in our corner. We would recommend Joanne to friends and have done so already.

I wish I'd seen this page before I went ahead with Ripples. We used the Sutton Coldfield one and their customer service has been shocking, their recommended fitters absolutely useless (and whilst they're recommended they don't take any responsibility for their work), the lack of suppliers meant our choices were minimal and the quality is really quite poor. Absolutely gutted and feel completely ripped off. The name suddenly makes sense.

I have recently completed a full house refurbishment and used Kerri at Ripples in Winchester for our bathroom design and product selection. Kerri was a pleasure to deal with. She was professional and efficient throughout and unlike other bathroom companies she made a start on the designs during lockdown via zoom calls. She stayed focused right to the end of the process and there was no detail that was too small for her interest or input. I would thoroughly recommend Kerri and Ripples Winchester.

We have used Kerri at Ripples twice now for two different projects. At all times she has been totally professional and has come up with some ingenious solutions and ideas for quite a full wish list in some difficult spaces! The quality is high end too, and we have found it to be worth the extra expense when it comes to functionality and for the overall look we were aiming to achieve. Have no hesitation in recommending Kerri.

Slightly (is an understatement) disappointed by Ross Buck at Chelmsford store taking 0% responsibility for the design of our master suite not being finished due the vanity not fitting. His words ‘not my problem’ when we paid for a design from ripples.
Very disappointed and will be taking this further as we spent over £30k with you and being spoken to in an awful manner and not taking any design responsibility for the design that doesn’t work with a bespoke vanity!
We will be taking this further and would love to hear from ‘head office’.

Do not use this company. Ross Buck the manager/owner does not accept any responsibility errors made in design and has left us with a vanity unfit for purpose. His final words to me were "not my problem" when trying to discuss the issue and that about sums up their performance. They still owe us over £1000 in refunds for goods supplied and returned but because they have not been able to keep track of this themselves, we have so far been offered £9 the first time and now £417. I would not recommend these to anyone.

Agree with the other one star reviews here. While the planning bit was fun, once they had our money for the items no one took any responsibility for their delivery, or problems encountered along the way - of which there were many including a broken toilet seat and a basin that took 7 weeks to arrive and then turned out to have the tap on the wong side. We never recieved apologies for delays or problems and no-one in the Winchester store ever had any idea of what was going on. There was no overall customer service team to contact for the company - no-one seemed to be in charge. There is certainly no project management of the design - you are left to find your own plumber. The designer never came round to check that how the installation was going and the design plans were woefully inadequate. An exhausting and depressing experience.

Joanne Sangster at Ripples London guided us through the design of our bathroom and cloakroom. She came up with innovative and helpful suggestions and then worked closely with our contractors to ensure a successful finished product that we so happy with. Throughout the process she was friendly, professional and a problem solver. I would highly recommend her.