Richer Sounds - Websales Reviews 

21,296
TrustScore 5 out of 5

4.9

3 - 4 Hankey Place, SE1 4BB London, GB


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Rated 5 out of 5 stars

Very efficient service, from website, order process to delivery. My old Celestion active subwoofer had given up the ghost after 20+ years of good service. Researched a replacement speaker and a supp... See more

Company replied

Rated 5 out of 5 stars

Ordering process was simple, but disappointed with the DPD Driver who was rude and drove away without informing us why our package was not delivered as we had paid additional fees for Saturday deli... See more

Company replied

Rated 5 out of 5 stars

Manhattan Aero Freeview box. Ordered afternoon of 03/08/2026 and was delivered to me morning of 05/08/2026. Excellent service and Richer Sounds kept me informed of progress throughout. Also praise... See more

Rated 5 out of 5 stars

I have purchased 2 items from Richer sounds. Their service and customer support is excellent. They use a very good delivery service. Everything was as they said it would be. I called them to ask advi... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

21K reviews

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4.9

All reviews

(21,296)

24,030 reviews in the last 12 months

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Rated 5 out of 5 stars

Great deal, great service.

Richer sounds sold us the TV we wanted for a better price than any of the big stores, communicated well throughout including options for delivery. Thanks.

7 November 2025
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Reply from Richer Sounds - Websales

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Marantz Cinema 60. Awesome!

Although I had problems with a Sony AN-1000 surround sound amp, the guys at Richard sounds were able to try and repair it but when they were not wasn't successful. I upgraded Marantz Cinema 60.

Thanks for your help as the new amp is amazing and works perfectly!

Thanks to Theo and Kieran specifically!

Cheers

Ken

30 July 2026
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Reply from Richer Sounds - Websales

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Easy to use website and no problem…

Easy to use website and no problem arranging next day delivery with DPD who always deliver. Good product and price .

29 July 2026
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Reply from Richer Sounds - Websales

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

The staff could not have been more…

The staff could not have been more helpful and the delivery was super quick. Plus the price was amazing. I cannot praise Richer Sounds highly enough.

28 July 2026
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Reply from Richer Sounds - Websales

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 3 out of 5 stars

I was unhappy that there was no help…

I was unhappy that there was no help setting up the tv my son came over and did it for us but the picture is terrible and very dark we’ve tried to correct it but to no avail
We would be very grateful if someone could pay us a visit to correct the problem
Very happy with everything else

28 July 2026
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Reply from Richer Sounds - Websales

Thank you for the feedback although I was really sorry to read you've had difficulties setting the new TV up.

I will arrange for our customer service team to get in touch with you to help..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 4 out of 5 stars

Excellent product

Excellent product - but it took over six-months to arrive ...

1 July 2026
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Reply from Richer Sounds - Websales

Revised

Thank you for your review. We're glad you like the product of course, however we appreciate that 6 months is a really long time and will investigate what the delay was down to with the sales team.

Should you wish to discuss this further, please do feel free to get in touch via..

Seniorcomplaintsteam@richersounds.com

The Customer Experience Team

Rated 5 out of 5 stars

Solid service and competitive pricing, though next-day delivery costs extra



I recently purchased a TV through Richer Sounds. Overall, the experience was smooth. Their customer service was knowledgeable, and the purchase offers—including their extended guarantee options—were competitive and transparent.

Standard delivery arrived within the expected timeframe without any issues. The main limitation to note is that they charge an additional fee if you require next-day delivery, whereas some competitors bundle rapid delivery in for free. If you aren't in an immediate rush, the service and value are hard to fault, making them a very dependable retailer overall.

29 July 2026
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Reply from Richer Sounds - Websales

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

The description of the item I bought…

The description of the item I bought was clear and honest,the photos were true and exact.
Communication was fast and accurate.
My item was dispatched within a few hours of my orde,and the courier delivered next day as requested.
An excellent service.

27 July 2026
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Reply from Richer Sounds - Websales

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Sennheiser HD600 -100% fit for purpose

After sigmkficant research into a Headphone that would match well with my Grahsm Slee Solo ULDE headphone amplifier, i settled on the Sennheiser HD600 as a very solid choice. As ever Richer Sounds online was price competitive, shipping was free and rapid - the product arrived the next day. And oh what a product! Used eith the above Headphone amp they provide spot on accuracy and real clarity. I have replaced the stock cable eith an ultra llow capacitance cable and that really show cased these excellent headphones. Terrific value for the performsnce they offer - transparent and detailed. 100% fit for purpose playing Accoustic and Jazz genres.

29 July 2026
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Reply from Richer Sounds - Websales

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Good products, great service

Rapid dispatch of no-frills Sennheiser NC headphones.
Was kept informed throughout.
Nice headphones for the price.

29 July 2026
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Reply from Richer Sounds - Websales

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Ease of ordering along with richer…

Ease of ordering along with richer sounds awesome service, what’s not to like! Excellent service as usual!

29 July 2026
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Reply from Richer Sounds - Websales

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Delivered within a couple of days of ordering

I pretty much knew what I wanted - a budget subwoofer for the AV system and a (separate) longish RCA cable to go with it. They had something and delivered within a couple of days of ordering, so perfect for me.

29 July 2026
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Reply from Richer Sounds - Websales

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Well laid out e-commerce site

Well laid out e-commerce site. Clear indication of stock levels. Clear product descriptions. Delivery was on time.

29 July 2026
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Reply from Richer Sounds - Websales

Thank you for your wonderful feedback

Rated 5 out of 5 stars

An excellent experience

An excellent experience. Good and easy to use website. Ordered last Wednesday and it arrived midday on Thursday. Well packaged and a very good price. Thoroughly recommended.

29 July 2026
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Reply from Richer Sounds - Websales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Good value

Kept well informed about my delivery and guarantee was better than anywhere else.

29 July 2026
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Reply from Richer Sounds - Websales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Great company with great priced products.

After a recommendation from my brother-in-law I ordered a new DAB+ radio online very easily on the 29th July it said delivery by 5th August but actually received on 1st. Excellent communication. Delivery great, packed well and worked exactly as expected straight from the box no fiddling about. Great sound too. Just what we wanted for our kitchen. The best bit was it was £26 cheaper than other places and came with a guarantee. Would definitely recommend.

29 July 2026
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Reply from Richer Sounds - Websales

Thanks for your kind review, we look forward to your next visit.

Rated 3 out of 5 stars

The S & K Kann Ultra does not read MP4's

Your advert did not state that this device will not read MP4, which make up the bulk of my music library. I've converted some of them and should take another six weeks to convert the rest. Had I known this, I would not have wasted my money. A fool and his money are soon parted,
The discount was welcome as was the next day delivery.
Les Stone

30 June 2026
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Reply from Richer Sounds - Websales

Thanks for your feedback. I'm sorry to hear the player wasn't compatible with part of your music library and that you've had the inconvenience of converting files.

The formats supported by the KANN are listed on both our website and the manufacturer's. As compatibility can vary between devices and file types, it's simply not practical to list every format that isn't supported.

I'm pleased to hear that the discount offered and next day delivery were both positive aspects of your experience, however, and apologies again for any hassle.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Fantastic company

Terrific company staffed by knowledgeable enthusiasts. Always a fair or excellent price and the 6 year guarantee actually means something.

29 July 2026
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Reply from Richer Sounds - Websales

Thank you for your 5 star review, it’s lovely to read your comments.

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