Very efficient service, from website, order process to delivery. My old Celestion active subwoofer had given up the ghost after 20+ years of good service. Researched a replacement speaker and a supp... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Very efficient service, from website, order process to delivery. My old Celestion active subwoofer had given up the ghost after 20+ years of good service. Researched a replacement speaker and a supp... See more
Company replied
Ordering process was simple, but disappointed with the DPD Driver who was rude and drove away without informing us why our package was not delivered as we had paid additional fees for Saturday deli... See more
Company replied
Manhattan Aero Freeview box. Ordered afternoon of 03/08/2026 and was delivered to me morning of 05/08/2026. Excellent service and Richer Sounds kept me informed of progress throughout. Also praise... See more
I have purchased 2 items from Richer sounds. Their service and customer support is excellent. They use a very good delivery service. Everything was as they said it would be. I called them to ask advi... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
3 - 4 Hankey Place, SE1 4BB, London, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Richer sounds sold us the TV we wanted for a better price than any of the big stores, communicated well throughout including options for delivery. Thanks.

Reply from Richer Sounds - Websales
Although I had problems with a Sony AN-1000 surround sound amp, the guys at Richard sounds were able to try and repair it but when they were not wasn't successful. I upgraded Marantz Cinema 60.
Thanks for your help as the new amp is amazing and works perfectly!
Thanks to Theo and Kieran specifically!
Cheers
Ken

Reply from Richer Sounds - Websales
Easy to use website and no problem arranging next day delivery with DPD who always deliver. Good product and price .

Reply from Richer Sounds - Websales
The staff could not have been more helpful and the delivery was super quick. Plus the price was amazing. I cannot praise Richer Sounds highly enough.

Reply from Richer Sounds - Websales
I was unhappy that there was no help setting up the tv my son came over and did it for us but the picture is terrible and very dark we’ve tried to correct it but to no avail
We would be very grateful if someone could pay us a visit to correct the problem
Very happy with everything else

Reply from Richer Sounds - Websales

Reply from Richer Sounds - Websales
I recently purchased a TV through Richer Sounds. Overall, the experience was smooth. Their customer service was knowledgeable, and the purchase offers—including their extended guarantee options—were competitive and transparent.
Standard delivery arrived within the expected timeframe without any issues. The main limitation to note is that they charge an additional fee if you require next-day delivery, whereas some competitors bundle rapid delivery in for free. If you aren't in an immediate rush, the service and value are hard to fault, making them a very dependable retailer overall.

Reply from Richer Sounds - Websales
The description of the item I bought was clear and honest,the photos were true and exact.
Communication was fast and accurate.
My item was dispatched within a few hours of my orde,and the courier delivered next day as requested.
An excellent service.

Reply from Richer Sounds - Websales
After sigmkficant research into a Headphone that would match well with my Grahsm Slee Solo ULDE headphone amplifier, i settled on the Sennheiser HD600 as a very solid choice. As ever Richer Sounds online was price competitive, shipping was free and rapid - the product arrived the next day. And oh what a product! Used eith the above Headphone amp they provide spot on accuracy and real clarity. I have replaced the stock cable eith an ultra llow capacitance cable and that really show cased these excellent headphones. Terrific value for the performsnce they offer - transparent and detailed. 100% fit for purpose playing Accoustic and Jazz genres.

Reply from Richer Sounds - Websales
Rapid dispatch of no-frills Sennheiser NC headphones.
Was kept informed throughout.
Nice headphones for the price.

Reply from Richer Sounds - Websales
Ease of ordering along with richer sounds awesome service, what’s not to like! Excellent service as usual!

Reply from Richer Sounds - Websales
I pretty much knew what I wanted - a budget subwoofer for the AV system and a (separate) longish RCA cable to go with it. They had something and delivered within a couple of days of ordering, so perfect for me.

Reply from Richer Sounds - Websales
Well laid out e-commerce site. Clear indication of stock levels. Clear product descriptions. Delivery was on time.

Reply from Richer Sounds - Websales
An excellent experience. Good and easy to use website. Ordered last Wednesday and it arrived midday on Thursday. Well packaged and a very good price. Thoroughly recommended.

Reply from Richer Sounds - Websales
Kept well informed about my delivery and guarantee was better than anywhere else.

Reply from Richer Sounds - Websales
After a recommendation from my brother-in-law I ordered a new DAB+ radio online very easily on the 29th July it said delivery by 5th August but actually received on 1st. Excellent communication. Delivery great, packed well and worked exactly as expected straight from the box no fiddling about. Great sound too. Just what we wanted for our kitchen. The best bit was it was £26 cheaper than other places and came with a guarantee. Would definitely recommend.

Reply from Richer Sounds - Websales
Your advert did not state that this device will not read MP4, which make up the bulk of my music library. I've converted some of them and should take another six weeks to convert the rest. Had I known this, I would not have wasted my money. A fool and his money are soon parted,
The discount was welcome as was the next day delivery.
Les Stone

Reply from Richer Sounds - Websales
The contact after placing my order which arrived in good time and well packaged. Also the price point of
the product. Thank you.

Reply from Richer Sounds - Websales
Terrific company staffed by knowledgeable enthusiasts. Always a fair or excellent price and the 6 year guarantee actually means something.

Reply from Richer Sounds - Websales
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.