As always geat service from Richer Sounds. Purchased my Denon amp to match the CD player id bought earlier and cannot be happier with both. The amp was easy to set up, connect and use. Has a lovely c... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Prompt and efficient delivery. Good package at a good price including a sound bar. BUT, watch out because Mr Richer's prices go up and down like a yo-yo and don't always offer a package so keep an ey... See more
Company replied
Exactly what it said on the tin + five days early. Probably expected a bank holiday backlog so got me sorted beforehand. Much appreciated, returning customer and will return again in the future. Best... See more
Company replied
Excellent range of products at reasonable prices, with very well priced extended warranties. Shop staff are always very knowledgeable. My latest purchase of a Hisense 40inch TV for our son was done on... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
3 - 4 Hankey Place, SE1 4BB, London, United Kingdom
- 0333 900 0065
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy purchase and got a slight discount…
Easy purchase and got a slight discount with code. Delivery well managed
Good choice of tv’s at very competitive…
Good choice of tv’s at very competitive prices. Delivered 6 days early
Ordered off Richer Sounds in the past, very good service
Staff were friendly and knowledgeable, website easy to order and delivery was quick, well done👍🏻
Smooth quick purchase
This was a smooth quick online purchase of a TV. Good price and 6 year warranty. Recommended.
As always geat service from Richer…
As always geat service from Richer Sounds. Purchased my Denon amp to match the CD player id bought earlier and cannot be happier with both. The amp was easy to set up, connect and use. Has a lovely crisp sound and easy adjustment balance, base and treble. Thanks as always
Excellent service
Easy to order, the online 10% discount for first order was a bonus. Quick delivery and excellent communication throughout the buying process. If the product turns out to be as good then I’ll be a happy man.
Great service
Ordered a Panasonic UB9000 on line and it was delivered safely on time without any problems. This is great service and I would highly recommend Richer Sounds as a first class company.
Always a great experience!
Bought a fantastic new TV to use as a monitor. Easy purchase and check-out and very competitive prices - the clincher was the superb long warranty!
Emergency replacement…
Emergency replacement for previous Richer Sounds purchase from a long time ago! Easy to find what I wanted on website, delivery exactly as required no issue at all!
TCL 85 inch TV
I ordered a TCL 85 inch TV online with Richer – delivered as promised and the product is superb.
Quick and well packaged bargain
Best price deal on fantastic product. Very well packaged and subtle.
Great experience.
easy to negotiate web site
easy to negotiate web site, items were well packed and delivered with care and very pleased with the quality of the item
May use AI-assist with repliesRead more
Always excellent
I have shopped at Richer Sounds for many years. The website is very easy to use and full of information. On visiting the shop the staff are knowledgeable and helpful and friendly. Delivery is excellent. Prices are always super competitive and guarantee unmatched.

Reply from Richer Sounds - Websales
I was unsure of my order and emailed my…
I was unsure of my order and emailed my concerns. The responses were quick and helpful but what pleased me most was that I wasn’t made to feel stupid in spite of my confusing correspondence! I had tried to phone but the lines were very busy.

Reply from Richer Sounds - Websales
Amazing sound quality at a fantastic…
Amazing sound quality at a fantastic price, would definitely recommend buying them.

Reply from Richer Sounds - Websales

Reply from Richer Sounds - Websales
Pleasantly surprised
I had not purchased anything from Richer Sounds for many years, but they had the turntable I wanted at a competitive price, and with the 6-year warranty. Ordered on a Sunday, delivery quoted as a few days, but it arrived Tuesday. Delighted.

Reply from Richer Sounds - Websales
Your delivery service with DPD is just poor and really poor customer service
Your delivery service with DPD is just poor, driver just taking a picture of a car park with flats and saying they got to my house and no one was in, called the same day and was told they were going to come back which they didn't, and next day they just deliver the parcel to a flat near by and I don't even know the people leaving there, no phone calls from the driver either, parcel wrap was open so anyone could see what I bought, it was just awful. Also no option to collect somewhere else, so bad bad service.

Reply from Richer Sounds - Websales
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







