Richer Sounds - Websales Reviews 

21,248
TrustScore 5 out of 5

4.9

3 - 4 Hankey Place, SE1 4BB London, GB


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Rated 5 out of 5 stars

After sigmkficant research into a Headphone that would match well with my Grahsm Slee Solo ULDE headphone amplifier, i settled on the Sennheiser HD600 as a very solid choice. As ever Richer Sounds onl... See more

Company replied

Rated 5 out of 5 stars

After shopping around, found the best deal on Richer Sounds. Added bonus of additional warranty and the item being in stock. Informative delivery and within the time specified. The delivery company BJ... See more

Company replied

Rated 5 out of 5 stars

After a recommendation from my brother-in-law I ordered a new DAB+ radio online very easily on the 29th July it said delivery by 5th August but actually received on 1st. Excellent communication. Deliv... See more

Company replied

Rated 5 out of 5 stars

Richer sounds are my go to now because they are always professional and knowledgeable and the prices competitive they don’t mess people around they just always deliver top notch service. More than ha... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

21K reviews

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4.9

All reviews

(21,248)

23,747 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic company

Terrific company staffed by knowledgeable enthusiasts. Always a fair or excellent price and the 6 year guarantee actually means something.

29 July 2026
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Reply from Richer Sounds - Websales

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Quality company

They tend to only stock quality products, have great customer support and quick service. Full marks! (online customer)

27 July 2026
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Reply from Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Excellent service

Excellent service. Really pleased with the service I received from this company. Very competitive price. TV arrived 24 hrs after ordering. Ordering was easy online. Packaging was pristine and delivery was on time and I was kept informed of the progress. Can't fault the experience. Really pleased with the TV. Many thanks to your team.

29 July 2026
Richer Sounds - Websales logo

Reply from Richer Sounds - Websales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Competitive prices.

Good communications. Fast delivery. Great warranty. Competitive prices.

29 July 2026
Richer Sounds - Websales logo

Reply from Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Good price and quick delivery

After shopping around, found the best deal on Richer Sounds. Added bonus of additional warranty and the item being in stock. Informative delivery and within the time specified. The delivery company BJS were very good. Delivered when they said they would, a rarity these days. Maybe, being employee owned, makes a difference :)

27 July 2026
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Reply from Richer Sounds - Websales

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Pleasant purchase

Pleasant purchase, competitive pricing with free delivery, pleased with purchase so far 🤞
I would highly recommend recommend
Richer sounds

29 July 2026
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Reply from Richer Sounds - Websales

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Yamaha RS202D (Black)

Fantastic company to deal with. Ordered Yamaha RS202D (Black) online and it arrived quickly and well-packaged at a competitive price. Item as described on website. I would thoroughly recommend this company and would have no hesitation in dealing with them again.

27 July 2026
Richer Sounds - Websales logo

Reply from Richer Sounds - Websales

Thank you for your 5 star review!

Rated 5 out of 5 stars

Always outstanding!

I have used Richer Sounds for my audio visual purchases for the last 40 years and I have always enjoyed an excellent experience. Of course, with Richer Sounds you always always get good prices and an excellent 6 year warranty.
I have recommended Richer Sounds to many of my friends and they too have enjoyed excellent service.

29 July 2026
Richer Sounds - Websales logo

Reply from Richer Sounds - Websales

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Excellent online transaction

Excellent online transaction. Was looking for, and easily found, the item I was looking for on their website, and it had all the details I required and at an excellent price. Once purchased it was delivered in 2 days and is exactly what I wanted. Thank You!!!

28 July 2026
Richer Sounds - Websales logo

Reply from Richer Sounds - Websales

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Highly recommended

Fantastic deal on my new TV and excellent service from start to finish. I was kept informed throughout the delivery process, and it even arrived earlier than expected. I highly recommend Richer Sounds and will definitely use them again!

29 July 2026
Richer Sounds - Websales logo

Reply from Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Great all round service

Great product, great price, arrived on time and with excellent communication.

28 July 2026
Richer Sounds - Websales logo

Reply from Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

A+ service and delivery. No hassle

Great product reviews, good pricing, slick service, speedy delivery.

28 July 2026
Richer Sounds - Websales logo

Reply from Richer Sounds - Websales

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

My second purchase from Richer Sounds

My second purchase from Richer Sounds. In each case it's been easy and the delivery service has been excellent.

28 July 2026
Richer Sounds - Websales logo

Reply from Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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