Absolutely first class customer support. Real people who actually answer the phone, honestly care and genuinely know what they're doing. Below Martin's Private Bank, there is no one like them. I've sh... See more
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I've been using Richer Sounds for over 20 years. They are always worth checking for good deals on quality products and I often go into my nearest store to talk to the staff about what I'm interested... See more
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Ordered a refurbished tv online on a Sunday afternoon and the tv arrived by Monday lunchtime. Online ordering was easy, as was payment. The tv arrived well packaged and would pass as a brand new tv. I... See more
Company replied
We have dealt with Richer sounds before and never had any problems. We couldn’t decide what TV that suited us most and a chap from customer services helped us to decide what model suited our requireme... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
3 - 4 Hankey Place, SE1 4BB, London, United Kingdom
- 0333 900 0065
4.9
Excellent
21K reviews
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Richer sounds have been genuinely…
Richer sounds have been genuinely amazing with their customer service and helping us through a repair/replacement for our tv, I really recommend them! They have been great!
20 July 2026
Reply from Richer Sounds - Websales
Thank you for your 5 star review, it’s lovely to read your comments.
Super price matched by excellent…
Super price matched by excellent service. 6 year guarantee and seamless delivery. What more do you need?
24 July 2026
Reply from Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great product
Great product, great price, super speedy delivery.
A 5 star service all round.
23 July 2026
Reply from Richer Sounds - Websales
Thank you for your wonderful feedback
Instore + online combo.
Instore + online combo.
Popped in a store when passing by. Got good advice, discount for signung up and quote.
Bought it online ages later, but happy to honour expired quote.
Bought a wiim pro which is excellent
25 June 2026
Reply from Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Highly recommend
Excellent service from Richer Sounds.
The process of buying my new device was seamless.
24 July 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Dealing with a faulty TV
The original TV had a small fault with the screen, I contacted Richer sounds and they swapped the TV out with out issue. It was unfortunate the original TV was faulty but the post sales care and return and replacemnet was second to none. Superb
15 July 2026
Reply from Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
Brilliant people, slow website
The service was great as always. And RS did honour their price guarantee when I found the same tv cheaper at John Lewis.
My only suggestion for improvement is making the web site run smoother and quicker, it seems to struggle at times, maybe volume of users? (Im not an IT guy).
24 July 2026
Reply from Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
Amazing service from start to delivery…
Amazing service from start to delivery and amazing product
24 July 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Easy to shop
Easy to shop, reliable delivery. Love my new new Blu-Ray player gives an awesome viewing experience on my new TCL U6K TV and my Sonos gen2. I’ve got a great set up now. I’m really pleased. I’ll be back again a few years. Thanks a lot.
24 July 2026
Reply from Richer Sounds - Websales
Thank you for your wonderful feedback
Great communication in relation to…
Great communication in relation to confirmation of purchase and delivery date.
Quick delivery and well packaged.
Great product information. To date very pleased with purchase.
24 July 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great service, easy to order online and quick delivery
My item was delivered 4 day before the estimated date.
24 July 2026
Reply from Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
Ordered a Samsung S90F 65-inch TV but…
Ordered a Samsung S90F 65-inch TV but found it was not an improvement over my existing LG OLED. However, for a family member, I requested an exchange for a TLC CL8K instead, and the picture quality and sound improvement were dramatic, not to mention Dolby Vision, which I can't believe Samsung doesn't include! Richer Sounds are always happy to help with exceptional customer service, whoever picks the phone up at their end!
23 July 2026
Reply from Richer Sounds - Websales
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Replacement TV
When I had a problem with a new TV installed in a motorhome, Richer Sounds' service was excellent offering me a replacement TV which I accepted. I will use Richer Sounds again.
24 July 2026
Reply from Richer Sounds - Websales
Thank you for your 5 star review!
Excellent value and customer service.
Very prompt service and value as always from Richer Sounds. The Roksan Attessa 1g CDT and Integrated amplifier are now hooked up to my Monitor Audio Bronze 5 floorstanders - bought from Richer Sounds Milton Keynes back at the end of 2016! All good!
24 July 2026
Reply from Richer Sounds - Websales
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent service
As always Richer Sounds always deliver an excellent service. No issues from start to finish.
15 July 2026
Reply from Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Easy you order
Easy you order. Swift communications and updates. Delivery service was exceptional, friendly and professional.
24 July 2026
Reply from Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
Good as new
Found the headphones I was after, marked as refurbs but as far as appearance and performance is concerned, they're as good as new, with the same guarantee and almost 30% reduced. More than satisfied
6 July 2026
Reply from Richer Sounds - Websales
Thank you for your wonderful feedback
Just the best company ever
Just the best company ever! Great business model. Their customer service is first-rate. Nothing is too much trouble. The whole experience purchasing from them was smooth, easy and extremely pleasant. 5 star to after sales too!
17 June 2026
Reply from Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Websales
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
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