Very efficient service, from website, order process to delivery. My old Celestion active subwoofer had given up the ghost after 20+ years of good service. Researched a replacement speaker and a supp... See more
Company replied
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Easy to order item required. Prompt next day delivery in the time spots given,regular email updates. Members of our family have purchased from Richer Sounds several times now. Very Happy with the serv... See more
Company replied
Sure. “Dear team, I would like to express my complete satisfaction with my recent purchase. The product was delivered in an impressively short time, and the packaging was neat and secure. I truly appr... See more
Excellent website, easy to navigate, always have what I require. Been using you guys for years, I bought all my HiFi separates from your Romford Branch in person back in 2018. All still perfect.
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
3 - 4 Hankey Place, SE1 4BB, London, United Kingdom
- 0333 900 0065
4.9
Excellent
21K reviews
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Reply from Richer Sounds - Websales
Thank you for your 5 star review, it’s lovely to read your comments.
From the initial product views to…
From the initial product views to placing an order was totally seamless. Updates straight away and exceptional customer service. Absolutely outstanding!!!
I will certainly be using this company again.
3 August 2026
Reply from Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Everything good apart from delivery you…
Everything good apart from delivery you had a week to deliver so i payed extra for a saturday delivery but wasnt expecting it to be deliverd so late in the day i no it might not be your fault but if your paying for a saturday it would have been nice for it to come at least before 12pm ,maybe you could make that possible for people who pay extra ,
3 August 2026
Reply from Richer Sounds - Websales
Thanks for the feedback and for the positive rating. We are very sorry that your delivery timeslot was not totally satisfactory and will certainly bare this in mind for the future.
We hope you enjoy the new purchase!
The Customer Experience team
Reply from Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
Richer Sounds were very helpful when…
Richer Sounds were very helpful when DPD delivered my purchase to the wrong address. They immediately arranged for a replacement to be sent which arrived today. Very good customer service
5 August 2026
Reply from Richer Sounds - Websales
Thank you for your wonderful feedback
Reply from Richer Sounds - Websales
Thanks for the positive feedback and rating, we really hope you enjoy the new purchase!
The Customer Experience team
Website straightforward to navigate and…
Website straightforward to navigate and fast delivery
3 August 2026
Reply from Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
Ordered easily and delivered on time.
Ordered easily and delivered on time.
Set up was straight forward. Didn't require any further assistance although it was offered
31 July 2026
Reply from Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Websales
Thank you for your 5 star review!
Reply from Richer Sounds - Websales
Thank you for your 5 star review, it’s lovely to read your comments.
A good buying experience
Website is easy to use with a good price for the product and delivery within 3 days. A good buying experience.
30 July 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Efficient service, good price, great product
Very efficient service, from website, order process to delivery.
My old Celestion active subwoofer had given up the ghost after 20+ years of good service.
Researched a replacement speaker and a supplier. Chose the SVS 1000 pro from Richer sounds and all went very smoothly. The speaker arrived fine in just a few days and is amazing like being in the cinema or at a concert but so clean and clear. One minor gripe is that the shipping company delivered to my neighbour when we were in the house (expecting the delivery).
20 July 2026
Reply from Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
The RicherSounds service I have come to expect
I ordered the radio online and it was exactly the product I wanted and at a competitive price. The delivery was prompt and efficient.
All together the sort of RicherSounds service I have come to expect. Thank you
27 July 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Websales
Thank you for your 5 star review, it’s lovely to read your comments.
No issues as always, great company
I default to Richer Sounds for the relevant products. No issues as always, just a great company, one of the few who still put effort in.
26 July 2026
Reply from Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
Unfortunately your delivery company BJS…
Unfortunately your delivery company BJS let you down. The delivery man asked to use my toilet when he had delivered the goods, he covered the floor and walls in water and made a terrible mess. I had to clean the bathroom afterwards. Trail of water and wet footprints across my hall way. I was excited to receive my new TV but this left a very unpleasant feeling.
The actual goods are great and love the new set up, but the delivery experience has left a bitter feeling.
22 July 2026
Reply from Richer Sounds - Websales
I was extremely concerned to read your comments and I'm so sorry that you had that experience, which has clearly let down what should be an enjoyable purchase.
This is unacceptable of course, and we are investigating urgently with the 3rd party contractor, and have made it abundantly clear in the meantime that the driving teams must adhere to our policy of never asking customers to use their facilities.
In the meantime, our customer service team will contact you directly with further apology and to put this right..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Reply from Richer Sounds - Websales
Thank you for your 5 star review!
Great CD players for the price!
My Husband has quite a collection of CD's so we purchased a CD players for just under eighty pounds. Great sound from Richer Sounds and delighted with it.
31 July 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
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