Richer Sounds - Stockport Reviews 

2,442
TrustScore 5 out of 5

4.9

58 Lower Hillgate, SK1 3AL Stockport, GB


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Rated 5 out of 5 stars

This was my first purchase with Richer Sounds and it was ordered and paid for online.The process was very straight forward and communication regarding delivery and collection times excellent.So glad t... See more

Rated 5 out of 5 stars

We went to the Stockport store to have a look for a new television, the staff were really helpful. No pressure to buy, just good honest advice. Once we had made our choice delivery was arranged for a... See more

Company replied

Rated 5 out of 5 stars

I prefer visiting showroom rather than buy on line . Salesperson was efficient and professional as was delivery driver . Both an asset to your firm . 10/10 . Bought a tv off you several years ago an... See more

Company replied

Rated 5 out of 5 stars

Excellent advice from Matt and John. First class service led to the purchase of an oled tv, stand & dvd player. You guys delivered an excellent customer experience. Thank you.

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 58 Lower Hillgate, SK1 3AL, Stockport, United Kingdom

  • 0333 900 0022

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,442)

24,926 reviews in the last 12 months

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Rated 5 out of 5 stars

Nate Top Dog! Snowsky Disc Dream Mp3

Service was great, spoke to Nate on the phone, I phoned to ask if they had a Snowsky disc in store, unfortunately didn't on the day I called, "asked him what would be faster, he mentioned their click and collect service." Got it next day. Staff were great. 1 Happy Customer. Give Nate a pay rise too, he deserves it, and do yourself a favour get yourself a snowsky disc, while you listening to your music you can see your virtual cd spinning around such a fun mp3 player.

21 July 2026
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Reply from Richer Sounds - Stockport

Thank you for your 5 star review!

Rated 5 out of 5 stars

Ordered a TCL TV

Ordered a TCL TV. Kept up to date with pick up time and Stockport manager helped load into the car for me.
My last Samsung TV was bought from Richer Sounds 11 years ago.

20 July 2026
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Reply from Richer Sounds - Stockport

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

From the moment my daughter and I…

From the moment my daughter and I visited the store in Stockport, everything was just perfect. Welcomed in the store early than opening time just to have a look round, friendly staff with excellent customer service. Ordered my item online a couple of weeks later and had it delivered to store so I could collect at my convenience.
The item in question was an Audio-Technica turntable for her birthday 🎁
She loves it, thank you… 🙏

17 July 2026
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Reply from Richer Sounds - Stockport

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Very recently bought a Ruark R3S & R1…

Very recently bought a Ruark R3S & R1 Sub…….from Matthew at your Stockport store. Very impressed with the service provided & the speed of the delivery, can’t fault your process & the additional 6 year warranty provided was the icing on the cake . Well done & thank you .

23 July 2026
Unprompted review
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Reply from Richer Sounds - Stockport

Thank you for your 5 star review!

Rated 5 out of 5 stars

Direct Purchase from Stockport Store

The main aspect that impressed me about this radio purchase from Richer Sounds Stockport was being able to pick it up from the store at my convenience, i.e. no waiting in for long periods for delivery vans to turn up at my home. The item arrived at the store within 24 hours of ordering.
The great thing about Richer Sounds stores is the real service that i have received for going on 30 years now.

13 July 2026
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Reply from Richer Sounds - Stockport

Thank you for your 5 star review!

Rated 5 out of 5 stars

Buying new tv

We purchased a new tv from Stockport,rang them up to see if they had in stock they did and it was 200 pound cheaper then anywhere else ,lt was delivered the next day great service and a six year warranty.

14 July 2026
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Reply from Richer Sounds - Stockport

Thank you for your 5 star review!

Rated 5 out of 5 stars

Faultless shopping experience…

I returned to Richer Sounds to buy my son a CD player for his birthday, as an add-on to the amp and turntable that I bought him 3 years ago. The staff remembered me, and were able to tell me exactly what would go best with the separates that he already had and were so knowledgeable and friendly. It made shopping so enjoyable and easy, and the product they recommended is perfect. Delivery was super-quick too.

10 July 2026
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Reply from Richer Sounds - Stockport

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Excellent service

Helpful staff free delivery fantastic guarantee richer sounds hard to beat

11 July 2026
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Reply from Richer Sounds - Stockport

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Really knowledgeable staff

Really knowledgeable staff. Extremely helpful. Didn’t try to over sell- he understood my requirements and budget

9 July 2026
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Reply from Richer Sounds - Stockport

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Extremely Professional & Knowledgeable

I always shop at Richer Sounds Stockport the staff are Professional friendly & extremely helpful & extremely Knowledgeable.

23 June 2026
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Reply from Richer Sounds - Stockport

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

John was perfect

John was perfect

5 July 2026
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Reply from Richer Sounds - Stockport

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 3 out of 5 stars

Our last M7B TV was delivered, and set up, without an extra charge.

This is the second Mitchell & Brown we have purchased and we are completely happy with it. However, when we got the first one we were living in Darwen and the seller not only delivered it but also sel it up and showed me how to use it. Because I am Partially Sighted this service was invaluable. I will pay extra to make sure I get the best from the Tv but it is disappointing.

3 July 2026
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Reply from Richer Sounds - Stockport

Thank you for leaving us a review, I'm so pleased to hear you're happy with your new Mitchell & Brown TV of course.

We take our responsibilities towards disabled customers very seriously and are always happy to provide delivery completely free of charge. Where customers would like installation assistance, we can also arrange a desktop setup service through a specialist third-party provider, although this does incur a charge.

I will arrange for our store team to get in touch and make sure you're getting the very best from your TV and to see whether there's any support or advice we can provide.

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Prompt delivery to the Stockport branch…

Prompt delivery to the Stockport branch from where I collected the item. Efficiently seen to, out of the shop in no time.

1 July 2026
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Reply from Richer Sounds - Stockport

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Great service

Great service - great price. Thank you.

30 June 2026
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Reply from Richer Sounds - Stockport

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service
Great product knowledge and advice
Competitively priced

Would highly recommend Richer sounds

28 June 2026
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Reply from Richer Sounds - Stockport

Thanks for your great feedback and for supporting local business.

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