Richer Sounds - Stockport Reviews 

Staff are very good and helpful

I bought my TV after comparing deals elsewhere. Best price and a matching sound bar thrown in with the deal. Great service as always.

Excellent advice from very experienced member of staff After sale service was excellent when I was having issues setting up First class service and incredibly happy with our purchases.

I took in the tone arm for my Thorens 166 mkII and asked for a suitable cartridge for my budget of £100 to the Stockport branch.
I was recommended the audiofon red but when I got home I realised the standard fitting wasn’t going to work with my arm.
As I live in Canterbury I will need to take it back to another southeast branch to swap. Disappointed as I had the arm with me at the time of purchase.

Item arrived quickly, and the team were very helpful when I went to collect my purchase. Thank you

Great advice from a friendly member of staff. Good product as well with a 6 year guarantee. Always like to make big purchases from Richer Sounds as I trust them.

Richer Sounds Stockport John and Mathew I got the best service I have ever had so helpful, knowledgeable about the product and willing to help no matter what. I also want to mention Keeran from Customer Service who took

the information I gave him, sent it through to Stockport and rang later to check they had acknowledgment
Well done guys, a very happily customer 🤗

I love richer sounds and they love me

I had bought an Argon TT3 from you back in March as well as some speakers and stands. I spent alot of money. The first turntable had some damage to it, so it was swapped for another one. All good. This turntable remained unplayed until the middle of July because the room the player was going in was being renovated. The turntable didn't seem to play very well from the start, so I thought it was the fault of my old vinyl records. But on the morning of the 5th it wouldn't play any records at all. It just slid across the record. On closer inspection of the stylus the needle fell out and was in 2 prices, with the main part bent. I couldn't prove it was always like that from the start, but the shop assistant had no interest that it could have been a manufacturing fault and just dismissed it as accidental damage, so I had to pay for a new stylus. Why couldn't the warranty on the turntable cover it? Its sad but I don't think I'll shop with you again....

I'm adding this update because I spoke to David at customer services after writing the original review. He was very understanding and professional in dealing with the above matter. After reviewing the matter, he has given me a full refund the the stylus. Much appreciated in your understanding David. I'm updating this review to 4 stars because of David at customer services.

Impressed with the help & advice

Good service all the time in the shop

The quiz on the website was so helpful in narrowing down the right new TV for me and the price was great. The staff at the Stockport branch went out of their way to help me collect it including having it ready by the door to pick up and carrying it out to the car. When I realised it wouldn't fit on my TV cabinet due to the wide feet, they were fantastic at letting me exchange it for an alternative model and i also bought a new small smart TV for use as a 2nd monitor which was much cheaper than inferior monitors on mainstream websites. All the staff I dealt with were super helpful and knowledgeable - I only wish I could buy all my electricals from there. A customer for life now - thank you

The staff are very helpful and whatever you need, they will help you 100%. Now if they don’t have what you want, they will tell you where to go and find that item.

Great customer service (again), and happy with the product with one major exception..a new £1000+ Smart TV should come with BBC iPlayer, and if it didn’t I would have liked to have been made aware of such an omission. I fully appreciate that the availability of Apps on Smart TV's is outside the control of the Richer Sounds team, but if i was aware of this product shortfall i may have purchased a different TV.

Very good advice and helpfull , carried the heavy box to the car .

Knowledgeable, friendly staff. No pressure to make a purchase and staff genuinely listened to my requirements.

I had a fault with my TV.

As I had a 2-year warranty for a 50" TV, they were able to swap my TV with no issues at all.

Customer service was outstanding!

Really nice staff, who quickly sorted us with another Denon 41 unit.

👍👍👍👍👍👍cheers good staff knowledge polite friendly

Service was great, spoke to Nate on the phone, I phoned to ask if they had a Snowsky disc in store, unfortunately didn't on the day I called, "asked him what would be faster, he mentioned their click and collect service." Got it next day. Staff were great. 1 Happy Customer. Give Nate a pay rise too, he deserves it, and do yourself a favour get yourself a snowsky disc, while you listening to your music you can see your virtual cd spinning around such a fun mp3 player.