Well, firstly, Richer Sounds is the go to when buying anything that can’t be understood by old people. The staff there are always so patient and don’t make you feel as though you are a dim-wit simpl... See more
Company replied
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See what reviewers are saying
I have been going to Richer Sounds for so many years, bought everything from headphones to AV receivers and always fantastic staff Always very helpful doesn't matter what question it is they always... See more
Company replied
I was not sure what cartridge to buy to fit our Denon turntable. Jay took time to explain what was available and how they would sound. On his advice I purchased 2 Ortofon Blue ( one was a gift). We ar... See more
Company replied
We walked into the store at 1515 on a Sunday as we needed a TV that we could take home that day. We had a few models in mind and Ying checked the availability very quickly. I then mentioned I was lo... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
87-89 Exeter Street, PL4 0AH, Plymouth, United Kingdom
- 0333 900 0047
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Excellent Experience
Engaging and helpful staff.
Fast efficient delivery.
Quality product at a great price.
19 September 2026
Reply from Richer Sounds - Plymouth
Thanks for your feedback, great to read you were happy with our service.
Great service as always
Found a new LG QNED cheaper elsewhere but prefer to shop at Richer Sounds. Jamie at RS Plymouth agreed to beat the price by £10, but couldn’t get the deal from the other company loading on the PC, so he tried again with the code on his mobile instead and it worked. Delivered within 3 days. Great service and delivery as always.
19 September 2026
Reply from Richer Sounds - Plymouth
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Plymouth
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Polite and welcoming staff
Polite and welcoming staff, good deal and help where needed. And somewhere to park on a very busy road
18 September 2026
Reply from Richer Sounds - Plymouth
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Product Advice prior to order.
I rang the Plymouth branch for advice on which TV best suited my needs. Based on the advice given I selected a TV on line and ordered click and collect.
The order was ready next day and I am very satisfied with the product.
17 September 2026
Reply from Richer Sounds - Plymouth
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Had exactly the required radio wanted
Had exactly the required radio wanted. Superb fast delivery. Large diverse stock. Helpful customer friendly attitude.
17 September 2026
Reply from Richer Sounds - Plymouth
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Friendly service, great prices
Friendly, knowledgeable staff, no hard selling, quality products at great prices. The 6 year warranty is a bonus. Great shopping experience with next day delivery. What's not to like!
16 September 2026
Reply from Richer Sounds - Plymouth
Thanks for your kind review, we look forward to your next visit.
Great service
Great service, excellent knowledge, reasonable price, very happy, they have my future custom.
16 September 2026
Reply from Richer Sounds - Plymouth
Thanks for your kind review, we look forward to your next visit.
Great team at Plymouth as usual.
13 September 2026
Reply from Richer Sounds - Plymouth
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
They price matched a TV
They price matched a TV, and also gave me another option within my budget. Purchase was straightforward and simple. One of favourite stores.
13 September 2026
Reply from Richer Sounds - Plymouth
Thank you for your wonderful feedback
The stylus was ordered and arrived very…
The stylus was ordered and arrived very quickly.
I had a problem trying to pay with the system recommended but as we live locally paid in the shop in advance
12 September 2026
Reply from Richer Sounds - Plymouth
Thank you for your 5 star review!
Got a good deal and unexpectedly fast…
Got a good deal and unexpectedly fast free delivery
12 September 2026
Reply from Richer Sounds - Plymouth
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Staff very helpful when ordering…
Staff very helpful when ordering ,parcel was delivered to wrong address ,only down the rd,member of staff rand following day to make sure I got parcel
9 September 2026
Reply from Richer Sounds - Plymouth
Thank you for your feedback and for taking the time to leave us a review.
We do apologise for the mistake with your delivery, but we are pleased that our Plymouth team were pro-active in following this up and you have now received your item.
We hope you enjoy your new purchase!
Many thanks,
The Customer Experience team
Totally brilliant service
Totally brilliant service; very polite, informative and quickly responsive.
Well done, and thanks to all the staff who dealt with my amp repair issues.
Thank you.
Mike.
10 September 2026
Reply from Richer Sounds - Plymouth
Thank you for your 5 star review, it’s lovely to read your comments.
The home visit and health check service
Tim originally fitted the system and was his usual personable self as well as professional and patient in his explanations. Very pleased with the outcome and highly recommend this unique and valuable service. There must be many of us who need a home visit or two in order to get the right system and keep it up to scratch. Thank you.
9 September 2026
Reply from Richer Sounds - Plymouth
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Plymouth
Thank you for your 5 star review, it’s lovely to read your comments.
Very helpful service from Ben plus…
Very helpful service from Ben plus extremely quick delivery.
7 September 2026
Reply from Richer Sounds - Plymouth
Thanks for your 5 star review, we look forward to seeing you again next time
Richer sound are the place to go great service and warranty
Richer sound are the place to go. They sorted us out with advice within our money pricing bracket. Very knowledgeable and very good on pricing with a comprehensive warranty.
5 July 2026
Reply from Richer Sounds - Plymouth
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent service from Ben at your…
Excellent service from Ben at your Plymouth branch.
7 September 2026
Reply from Richer Sounds - Plymouth
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Plymouth
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
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